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Backorder List For Iphone 4(AT&T ORD.)(UPDATED 6/22 11:00PM) 131 members on list
- Thread starter jasperk99
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I'm not a Premiere customer so haven't been following this. But aren't Premiere customers like top of the food chain for AT&T? Why are so many of you on backorder status?
32gb black at 2pm EST on the 15th
16gb black at 2:15pm EST on the 15th
the 32gb is still showing back-ordered while the 16gb is not.
16gb black at 2:15pm EST on the 15th
the 32gb is still showing back-ordered while the 16gb is not.
Everyone who happens to not get there phones on the 24th should write to this man for this debacle: ralph.delavega@att.com
This kind of incompetence will continue unless people start writing to the big wigs and leave the CSR (who only are doing what they are trained to do) alone. Let them know you aren't happy, feel betrayed for those who ordered on 6/15 during the AM rush, and how to improve next time.
I wasn't sure if it was the right place to post it in this thread, it being a "backorder" thread...but i can put it in if people want to see it.
Dear jyj,
We shipped your recently placed AT&T Premier order.
If you pre-ordered the iPhone 4, it is staged for pickup by our shipping carrier. Because of unprecedented volume, it may be as much as 72 hours before the carrier can provide any detailed information to you. Please don't be concerned if you visit the carrier's site and specific information about your order is not provided. The information will be updated when the carrier picks up the order at our warehouse.
Your tracking number is shown below:
Web Order number: XXXX
Your FEDEX tracking number is:
XXXXX
To track your shipment(s) online, follow the link to the FEDEX website
FEDEX
How to Activate Your iPhone:
Charge your phone/device following the instructions provided in the user's guide.
Power on your phone/device.
Call 1-866-499-8008 Monday-Friday from 8:00 a.m.9:00 p.m. Eastern Time or Saturday from 11:00 a.m.8:00 p.m. Eastern Time to activate your phone/device. You may be asked for any of the following information:
Wireless Phone Number
AT&T Premier Order Number
15 digit IMEI number
20-21 digit SIM card number
Follow these additional activation steps for your iPhone:
Download and install the latest version of iTunes from www.apple.com/iTunes to your Mac or PC.
Connect iPhone to your Mac or PC using the included cable and dock.
Follow the onscreen instructions to sync your iPhone.
Visit http://manuals.info.apple.com/en/iPhone_User_Guide.pdf to view the iPhone User's Guide.
We appreciate your business and look forward to having you as a customer.
Thank you,
The AT&T Premier Team
Just thought I'd update on my situation...
I order through Premier's telephone customer service. On the 15th, their phone ordering servers were down and I got a call back the next day (somewhere around 1pm CST) asking if I'd still like to place my order. I did and was given a weird order number. Since the 16th, I had received no confirmation email, no notification of my order and the order number given to me was incorrect. I could not access my order status through Premier and it was not even showing up as an order under my account. The order number given to me was not showing on either AT&T order status site. However, I was able to check through the normal AT&T website by entering my phone number. Up until this morning, I was backordered with an order date of 6/16. This morning, I check and it has been shipped. How random!? No email, no order number, no nothing and bam... shipped to be delivered tomorrow afternoon by 3pm. I mean I guess I'll take it... but it just shows how absolutely unpredictable AT&T can be.
Good luck, all! May your statuses all turn to "shipped" in a timely fashion!
I order through Premier's telephone customer service. On the 15th, their phone ordering servers were down and I got a call back the next day (somewhere around 1pm CST) asking if I'd still like to place my order. I did and was given a weird order number. Since the 16th, I had received no confirmation email, no notification of my order and the order number given to me was incorrect. I could not access my order status through Premier and it was not even showing up as an order under my account. The order number given to me was not showing on either AT&T order status site. However, I was able to check through the normal AT&T website by entering my phone number. Up until this morning, I was backordered with an order date of 6/16. This morning, I check and it has been shipped. How random!? No email, no order number, no nothing and bam... shipped to be delivered tomorrow afternoon by 3pm. I mean I guess I'll take it... but it just shows how absolutely unpredictable AT&T can be.
Good luck, all! May your statuses all turn to "shipped" in a timely fashion!
themadrussian - 6/15 - 6/16 - NO - Premier
Still listed as backordered. Shrug. Ordered a 32GB at 2:30 PM eastern, before the "cutoff".
Still listed as backordered. Shrug. Ordered a 32GB at 2:30 PM eastern, before the "cutoff".
Well I tried to call for status on my order and ATT hung up on me stating to call back later due to high call volumes.
