iPhone 13 Pro Bad Apple Customer Service

[RTD1964]

Tonight a "senior support" person at Apple lied and set a call back after hours 9:45pm PST to get off the phone (They close at 9pm). Even after being questioned if this was after hours they claimed it was the next available time for a call back. I even received a conformation email from Apple and when the phone rang they informed me it was after hours (recording).

Unhappy Apple Customer

 

[Starscape]

So they called back with just a recording?

 

[LFC2020]

So they called back with just a recording?

At least they called back, once the phone cut, didn’t even bother calling me back. ??

Worked out well in the end, got a freebie out of it. ?

 

[appltech]

How dare he is, earning money and pushing off the customers!
He should have been thrown in jail full of apples to think on his actions

 

[DarkKnight1968]

It appears that is the time you requested they call.

 

[Taz Mangus]

Just setup another call. Mention that you are upset by the last rep that was helping you. In most cases Apple does want unhappy customers. I have had a couple of bad calls.

 

[RTD1964]

It appears that is the time you requested they call.

Incorrect - It is the time the CSR scheduled the call back. Apple has no defense for this type of behavior!

 

[Farrellcollie]

I have never found apple to have good customer service.

 

[Bow Commander]

Such a petty reason to be upset, and even start a thread about it.

 

[RTD1964]

Such a petty reason to be upset, and even start a thread about it.

That is you opinion and I happen to disagree with you. Please move along.

 

[bob_zz123]

Bit dramatic. You don't know if it was an honest mistake by the advisor (which can happen especially if they are juggling multiple cases). It might be worth calling in and mentioning it and I'm sure they'll apologise. But what else are you expecting?!

 

[golfnut1982]

Setup a Facetime call with Tim Cook and waste his time too. FFS, just call back.

 

[slippery-pete]

That is you opinion and I happen to disagree with you. Please move along.

My suggestion is to take all your Apple products and smash them in the street in front of your house. That will show Apple!

 

[BellSystem]

Upset with Apple, informs MacRumors. Ok.

Someone made a mistake and you are ready to have him kicked into a bottomless pit. Humans make mistakes. The bigger problem is that the system should not allow it so it’s the systems fault really. The dude probably is in India or Philippines working the overnight and barley knows his time zone. Give people a break. Your issue isn’t preventing a moon launch. The guy is genuinely trying to help, made an error and you are acting like he invaded Poland. I’m sure you have NEVER made a mistake.

 

[Barbareren]

I have never found apple to have good customer service.

I think you only get good Apple customer service when you’re living in the U.S… Down south it’s definitely not very good, and the prices are higher for Apple products here than they are in the UK, and even the Aussies pay less than the people living in the country right south of the U.S. border…

 

[Ram65]

Incorrect - It is the time the CSR scheduled the call back. Apple has no defense for this type of behavior!

Yeah but what are you really gonna do about it ? Go to Samsung ? Apple knows you ain’t going no where so just call back the next day and try again

 

[LFC2020]

even the Aussies pay less than the people living in the country right south of the U.S. border…

Interesting, didn't know that.

Can’t complain about the customer service I get down here ??? always top notch.

Guess you’d expect great customer service, especially when you’re paying such high prices.

Even  accessories cost you a arm and a leg down here.

 

[Barbareren]

Even  accessories cost you a arm and a leg down here.

Same here mate. I bet the price of any Apple product you have in Australia is priced higher here…

 

[LFC2020]

Same here mate. I bet the price of any Apple product you have in Australia is priced higher here…

Pro Display XDR is pocket change down here.

Only $8,499 ?‍♂️

Stand not included, extra $1,799

 

[Barbareren]

This is the base price of an iPad Air here:

That’s 1030 AUD

 

[foxnews123]

It is preferable to call them first because they are extremely busy with a large number of customers.

 

[LFC2020]

This is the base price of an iPad mini here:

That’s 1030 AUD

View attachment 1980305

Ouch!!! You win. ?

 

[Aboo]

Pro Display XDR is pocket change down here.

Only $8,499 ?‍♂️

Stand not included, extra $1,799

View attachment 1980302

I think your prices include GST plus currency conversion factor. In the US sales tax prices are not included in the listed price on the website. Doesn't the GST/VAT in Australia run almost 10%?

 

[LFC2020]

Doesn't the GST/VAT in Australia run almost 10%?

Correct, 10% ?

 

[omeletpants]

I have never found apple to have good customer service.

Total nonsense. I have dealt with all the big IT companies in the world as a customer and vendor

Apple is the best service I have ever see in any industry

They answer the call within 2 minutes. Their technical people all speak English as a first language and they all live in America. When I call they NEVER ask if I have Apple Care, they help everyone. If you need second level care they get you there pronto

No company is better