Bad Apple Store Experience

If you break your iPad you are eligible for a replacement refurbished phone at far less than paying full retail. Usually an out of warranty replacement is $299 I think. you may want to call and ask. I'd say that's pretty admirable of a company.

If I wreck my car, I can't drive it to the Land Rover dealer and expect them to just give me a new one. Why should Apple be any different? From time to time they do bend the rules and make exceptions, but that's what it is, an exception not something that should be expected.

 

So.....if you break your iPad, they should just give you a new one?

I actually had this happen when I broke the screen on the 2. But they have since stopped that. Probably with good reason. I assume it became too expensive.

This is why there is AppleCare+ and/or insurance.

I dropped my new iPad a few weeks after I purchased it. Fortunately I had protection for it. Digitizer replaced. No cost to me. Nobody likes to buy insurance but most people like buying a replacement even less.

 

No good deed goes unpunished. If Apple had never given replacements for out of warranty and/or accidentally damaged devices (like most every other company), would you still be reconsidering future Apple products?

 

What your friends expirenced was an unwritten custom that Apple Store employees may take part in from time to time.

Good luck with any other manufacturer, they will tell you bluntly that you will have to pay for a new device instead of charging a repair fee.

 

A little feeling of self entitlement you broke its your responsibility not Apples quit whining and man up. Geezus people take responsibility for your actions its not anyones problem but your own.

 

That's if his friends were our of warranty.

OP, we're your friends in warranty/have AC+? Or maybe purchased a replacement for the discounted price?

 

This topic reeks of a 12 year olds entitlement.

 

No you won't.

 

Please do.

 

You didn't upset anyone the adults are just pointing out anything a logical mature person would think.

 

Op it's ashame you were never smart enough to purchase insurance.

Apple will fix/replace devices polices have changed tho!

 

Please just return/sale all your apple products and buy yourself something else such as samsung phones, tablets, tv ect... It would be a smart move!

 

They didn't "do the right thing," they made exceptions, and unfortunately you weren't one of them. Plus we have no way of knowing what the situations were with your friends. For all we know, your situation might have been entirely different from theirs.

And you call everyone criticizing you "fanboys" even though you admittedly went in expecting a replacement for an issue you knew they were in no way obligated to give you, and you are are upset at them. And obviously you must therefore also think that every other company would hand out replacements or repairs as freely as candy, otherwise, why would you be upset at Apple for doing what most every company would do?

Yes, that makes perfect sense.

 

I've been buying apple computer products since probably before you were born, and have purchased 4 x what you claim to - and if I broke a device, I would not expect them to pay for a new one.

My spidey troll sense is tingling...

 

Are you trying to tell us that you're like 50 years old? Your postings suggest you're no more than 15.

 

So "do the right thing" is essentially to you giving you a free iPad although you aren't due one under the terms of any warranty or agreement with Apple?

And "wasted your time"??? Frigging spare me.

 

next time you make an apple purchase (if you ever do again) get applecare
thats what it is there for...

just because others got the deal of a lifetime and had apple replace their broken/bad items for free (again this depends on the timeline involved, they have tightened up their exchange policies recently) doesn't mean you'll get one, nor should you expect one...life just isn't fair now is it...

 

You sound annoying. I work and retail and when a customer comes in feeling entitled to something that they shouldn't be and is pissy about it, **** them. There are exceptions and it's case by case. I hate when people list how much or what they bought, that doesn't make you more valuable than any other customer, idiot. Or you could have gone in with a good attitude and the rep was an idiot. Try again with a smile and see where that gets you.

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Also, this.

 

Apple has replaced 2 iPhones for me. One time it was a manufacturing problem, and they should have done it, the other time the 'Genius' must have just been feeling extra friendly.