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OP: I'm glad you got it fixed, I probably would have opted for the DIY approach too, as I have done on occasion without bothering to see if a genius had OD'd on prozac that day. I know it sucks that they didn't give you a free ride, but you knew it wasn't guarantee that they would fix a device for free due to user error when you bought it. If you expect things that aren't certain then you're bound to be disappointed at some point, that's really all I can say. **** happens, but those are the rules of the game.

EDIT: As you said, you're allowed your opinion and other people theirs, except in doing so you seem to labelling everyone with a different opinion to you. Maybe you'd get more sympathy if you weren't insulting people.
 
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...EDIT: As you said, you're allowed your opinion and other people theirs, except in doing so you seem to labelling everyone with a different opinion to you. Maybe you'd get more sympathy if you weren't insulting people.

Or maybe he'd get more sympathy if he didn't go a website SPECIFICALLY FOR APPLE ENTHUSIASTS and accuse them of being fan boys. That's as silly as going to a Justin Bieber concert and looking down on them because they like Justin Bieber. What kind of people do you expect to find here?
 
A Range Rover is $60,000 $70,000 and Ipad probably cost a few hundred to make. Not a good comparison

What if you knocked your plasma TV off of its stand? Would you expect the manufacturer to replace it for you?

...Stepped on your glasses? Think your optometrist will cover the cost of a new pair?

...Dropped your milkshake on the way to your car in the McDonald's parking lot? Will the cashier just whip up another one and let you be on your way? (There's something that costs mere pennies).

The cost makes no difference in the comparison - you're missing the actual "point".

No one is going to replace something you yourself broke for free - no matter how much you whine.

EDIT - Last week I dropped my $40 teapot from Crate & Barrel - maybe I'll walk in there with the pieces in a brown paper bag to see if I can get a replacement.... If I can't, I'll be sure to write a strongly worded post on a website - because, hey - that's bad business. It would be a BETTER business practice to replace every product that some fool decides to break - free of charge!

What is it with people feeling like they should be rewarded for their stupidity? This Kim Kardashian mentality has to stop - it's going to run this country straight into Idiocracy.
 
When I broke my iPhone 3G (screen cracked) I was still in the one year warranty but I had to pay the $200 to get it fixed. Why? Because it was my fault, not because they have bad customer service. I worked shortly for a company that handled the service plans for an electronic store that sold electronic phones. I heard story after story of people who bought protection plans that stated their phone would be sent in for repair if broken, and yet they were pissed when they were not going to be getting a stand in phone while they wait. What? You think they have a bunch of loaner phones ready to hand out to everyone who accidentally broke their phones? What is it with people? If you break your possessions, you better be able to buy a replacement or be without it for a bit while it's in repair. Do car companies hand out loaner cars while yours is in the shop?
 
Experiences vary. My first ipad2 had much light bleeding out of the corners of the screen. They( apple genius) just switched it out with a smile.
The replacement had some bleed also but less. The genius said " if you feel you can not put up with this one bring her back"
After 2 or 3 months I was hearing people say they had no bleeding light at all so I stopped in to remind them I was not happy any longer with some bleed. I wanted no bleed like I heard people have. This time they said it was acceptable levels so I said frig it. It was not an unreasonable reaction on THIER part. After all. How many will they be expected to deal out? They try to balance it out which is more than 99.9% of other companies do for me.
Now my new iPad starts dropping signal after 2 weeks. My ip2 is solid in the same locations?..I bought it on launch day. I went in and the guy told me he did some adjustment. Wait and see how it picks and olds signal. I said oh no, I'm not coming back. This wifi is a lemon. Are there good replacements out back,because if there are please go get me one or get the boss. The genius got me the replacement brown box and it works great now on a steady basis.
It just depends on the situation. If your wright they will do the honorable thing every time. If your looking to satisfy your spoiled ideas about them they will most likely deny you the freebie. You can't make all people happy all the time. Just not possible.
I like THIER policy. The best in the business IMO. Apple is número uno.
Steve Jobs , there is no substitute !
 
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What about name calling policy.

Just looking for a coherent answer as to why Apple treats some people different than others. Over a thousand views of this thread no one has been able to do so.

Seems to me you're the only person who seems to think Apple treats some people differently than others.

You seem to have the only examples of people who actually broke their gadgets themselves and then got Apple to replace them. This is most certainly not Apple's policy - perhaps you have some lucky friends (or - as a crazy alternative - your examples are simply false).

The most coherent answer is simple - Apple doesn't treat people differently. If the problem is because of the Apple product - it gets replaced. If it's the result of mishandling the product - it doesn't.

Seems pretty straightforward to me...

I don't see how Apple replacing a product that you damaged yourself would be "the right thing". It certainly wouldn't be from a business standpoint - and I'm sure the shareholders agree with that sentiment.

EDIT - Frankly, I would be embarrassed to walk into ANY store with a product that I myself damaged and expect a replacement. Further embarrassing would be to bring that behavior to the public's attention.
 
I don't see how Apple replacing a product that you damaged yourself would be "the right thing". It certainly wouldn't be from a business standpoint - and I'm sure the shareholders agree with that sentiment.

QFT ! :cool:

It's not until you run your own business do you realize how true the above statement really is. I have a small auto repair business and I sure as hell am not paying for damage done by the customer to a previous repair I performed. Warranty is over at that point.
 
Like I said before I know people who by accident dropped the iPhones is water. After this the phone did not work. They took the phone to Apple and they replaced the phone free of charge. Now quoting

TheKriket (The most coherent answer is simple - Apple doesn't treat people differently. If the problem is because of the Apple product - it gets replaced. If it's the result of mishandling the product - it doesn't.

I do not think dropping an iPhone in water IS AN APPLE DEFECT that is in less the iPhone is suppose to be water proof from factory.

Your coherent answer in by far non-coherent. IS DROPPING YOUR IPHONE IN THE TOILET APPLE'S FAULT?

I know many on this site have heard that sometimes Apple will replace an item that has been damaged by a customer

KEEP TRYING GUY'S
 
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Like I said before I know people who by accident dropped the iPhones is water. After this the phone did not work. They took the phone to Apple and they replaced the phone free of charge. Now what quoting

TheKriket (The most coherent answer is simple - Apple doesn't treat people differently. If the problem is because of the Apple product - it gets replaced. If it's the result of mishandling the product - it doesn't.

I do not think dropping an iPhone in water IS AN APPLE DEFECT that is in less the iPhone is suppose to be water proof from factory.

Your coherent answer in by far non-coherent. I DROPPING YOUR IPHONE IN THE TOILET APPLE'S FAULT?

I know many on this site have heard that sometimes Apple will replace an item that has been damaged by a customer

KEEP TRYING GUY'S
I certainly hope English is not your primary language. ;)

With regards to keep trying guys, how do you know they did not lie or withheld information to get Apple to proceed with an exchange? If they are LIED to or information is withheld then yes I can see some individuals getting an exchange and others not !

I would like you to do the same. Why don't you walk into an Apple Store and tell the Apple employee what really happened to your device. I can guarantee nearly 100% of the time you'll leave with the same damaged device you brought to the store.

I'll recount a story of what customers try and pull when I worked for Sony. ;)

There was a customer who sent his Sony Camcorder in for repairs. He got upset that it was taking too long for Sony to repair his camcorder. He decided he would go up the Sony management chain. Every time they were professional and told him give us time.

Sony then informed the customer that the camcorder had water damage and the warranty was voided. He decided he would threaten Sony with a lawsuit. "Sony proceeded to inform the customer of his wonderful cruise vacation and how the camcorder was filming while....oops the camera hit the water."

The bottom line is people will lie and withhold information to get replacements. That is why some get replacements and others don't or if you happen to be dating the Apple employee who is helping you out.
 
English is my fourth language. How may langues do you speak Einstein ?

I heard a few hosts on some popular podcast out there claim that they have and people they know have had damaged Apple products replaced no questions asked. I guess everyone is a LIAR. If people are not telling the truth is your best explanation, that's pretty lame.
 
wow this thread is getting out of hand... simply put different stories lead to different endings.
If you never told the truth you might have / might not have gotten a new iPad (well it would have been a refurb).

The examples you mention could a) be stories about lucky people saying the truth or b) people who told lies to get a replacement (and an alternative might be Apple Care - though i dont know who far that covers, so I'm going to avoid making it c)).

And just to round everything up: some people are just lucky and they get reps who don't really "look into the details" .. and in your case and in the case of many hundreds (if not thousands) Apple users who go to the Apple Store (or call Apple C.S.) to get their product replaced because of damage done by the user they are going to get flat out rejected because the truth of the matter is- there simply isn't any business or profit to be made if Apple keeps on replacing products for damaged products (with no mistake of Apple's) ...

wow that was a really sentence.

I'm not saying you should lie, (and i applaud you for telling the truth) but like i said different stories => different endings... you can't base one experience one person had as the norm. Just cause fellow A got a free replacement, it doesn't mean Fellows B - Z will also get a free replacement [they might, but then again they might not]. Again: diff. stories lead to diff. endings.**

hope that helps

** stated again for emphasis
 
Finally an intelligent answer from shyam09

One of my stories I know is true because I was with a good friend of mine when he went to the Apple store and told the the truth. His 6 year old son was playing with his dads 2 week old iPhone dropped it and smashed the glass. Apple replaced the phone free of charge.

Take care guy's
 
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