Bad Apple

Discussion in 'Apple TV and Home Theater' started by LV426, Feb 22, 2018.

  1. LV426 macrumors 6502a

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    Jan 22, 2013
    #1
    Apple have the barefaced cheek to advertise movies for sale, and ‘build your collection’ but make no guarantee you will be able to download them any time in the future.

    I wanted to watch one of my purchased movies today and it has gone. Bad Apple. You really need to sort this out. Just because it’s no longer available for sale, it doesn’t mean I’m happy you’ve removed the file from your servers. This is a very sharp practise. Bad Apple.
     
  2. steve23094 macrumors 68020

    steve23094

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    Apr 23, 2013
    #2
    Check your purchased list. It has happened before but it’s very rare for a film to be completely removed.

    Is it a film from Universal?
     
  3. LV426 thread starter macrumors 6502a

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    Jan 22, 2013
    #3
    Thanks. It's there in my purchase list (UK iTunes account): Lilya 4 Ever. The seller is listed as being 'Metrodome Distribution Limited', so unlikely to be Universal.
     
  4. BODYBUILDERPAUL macrumors 6502a

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    Feb 9, 2009
    #4
    DAMN!!! This is EXACTLY what happened to me with a film from a 'tiny' distribution company. It seems to be these tiny ones that 'remove' the file.
    Of my other films that have been removed off the store, they are still playable on my Apple TV and can be downloaded still.
    Did you make a download back up? Whilst i'm not keen on leaving loads of iTunes films downloaded on my Mac, I download each film that I love and drag and drop it onto a USB Stick in case a film disappears!

    Get in touch with Apple and see what they can do.

    Apple seem to be the very best of the film services in downloads etc. If you look at AMAZON's small print, they state that you can only download a film just TWICE and that's it. How useless is that!!! I'd NEVER in a million years buy a download film from AMAZON.
     
  5. LV426 thread starter macrumors 6502a

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    Jan 22, 2013
    #5
    I believe I do have a copy of the file on disk somewhere, but frankly it's 2018! We shouldn't need to be inconvenienced in such a manner. How would I view that movie on an iPad if I wanted to, for example? Grrrr. Amazon seem even worse from what you say.
     
  6. BODYBUILDERPAUL macrumors 6502a

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    Feb 9, 2009
    #6
    I TOTALLY agree and yes, the crazy thing is with so much piracy of films, YOU HAD THE DECANCY to buy the film and the distributor STOLE it away from you - in reality, they are the pirates!
    It looks terrible on Apple when this happens and ruins or tarnishes their reputation. Hopefully they have agreements to keep files from the Hollywood players aa
    1. 4K iTunes movies ARE NOT downloadable
    2. iTunes Extras are not downloadable (as from 2014)
    With that being the case, it is illegal that they take those away due to the fact that you've bought them.
    Certainly I have friends who only own a iPhone and Apple TV and do not own a computer. There's no way that they can download films and quite frankly, would not go to the extra trouble of doing it - they are career people, work hard, play hard and have many outdoor interests - like you and me, they don't think 'Gosh, I must download that film from Itunes that I paid a lot of money for, just in case they steal it'.

    Also, I've used Apple Homesharing of iTunes films on and off for 3 years and man, for me, it's not a very nice experience - going from MacBook to ATV via wifi is flaky - sometimes it's flawless, other times several pauses of buffering which ruins the film for me!
     
  7. steve23094 macrumors 68020

    steve23094

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    Apr 23, 2013
    #7
    No, it's not.

    I would think that by now everybody is clear this is how a service like iTunes works (your licence is effectively a long term rental).
     
  8. BODYBUILDERPAUL macrumors 6502a

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    Feb 9, 2009
    #8
    So where is the small print? Where on the iTunes page does it say this? Under the download button, there should be small print saying 'Apple recommends that you download this film for future reference'.

    I havn't been able to see any small print on the iTunes Film Store about this being a long term rental.

    I'm sure that whilst Eddy was negotiating hard with Hollywood, he'll of made an agreement about keeping files on the servers even when the film is taken away from being sold or available for rental.
     
  9. George Dawes macrumors 6502a

    George Dawes

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    #9
    amazon are awful , i made the mistake of buying a film on there that i couldn't get on itunes

    the quality of pq and sq was dreadful plus despite me having infinity 2 the pic keeps breaking up with artefacts

    doesn't happen with any other app , just amazon
     
  10. Tech198, Feb 23, 2018
    Last edited: Feb 23, 2018

    Tech198 macrumors G4

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    Mar 21, 2011
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    Australia, Perth
    #10
    Not really rare, but mostly expired..... There can be time, which has happened to me, where a movie has been re-leased, or instead been removed from the store, but only available as a "bundle" pack

    Apple has the right to do this, your using thir service, but we still think we should be able to watch whenever we want? You don't own those movies, you never did..

    There*should* be something on Apple website, because this confuses everyone..... Until you psychically talk to Apple that is, or realize your purchase cannot be played.

    If Apple music songs get removed/expired, why would it be different to movies?

    Same result, but different thinking
     
  11. steve23094, Feb 23, 2018
    Last edited: Feb 23, 2018

    steve23094 macrumors 68020

    steve23094

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    Apr 23, 2013
    #11

    You haven’t looked very hard then. Available under the Terms and Conditions for the iTunes Store, which is accessible from the bottom of the page:
    And Apple does recommend you download and backup copies. From the same T&Cs:
    I’m gobsmacked if this is news to you.
     
  12. LV426 thread starter macrumors 6502a

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    Jan 22, 2013
    #12
    Right. A lawyer's paradise. How about this... Apple, don't remove the fecking thing from the service just because you feel like it. People pay good money for this stuff. Apple TV doesn't come with a backup option, and you can't actually download and backup your expensive 4K movies bought from iTunes. So your argument is dead in the water.
     
  13. steve23094, Feb 23, 2018
    Last edited: Feb 23, 2018

    steve23094 macrumors 68020

    steve23094

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    #13
    It's not an argument, it's written in black and white in the Terms & Conditions you agreed to in iTunes, TVOS and your iOS devices. If you don't like it don't use the service.

    If you didn't read them then that's your fault. But even if you couldn't be bothered then you must have been living under a rock for the last decade because all download and streaming services operate the same way. Nobody promises your purchases are available in perpetuity.
     
  14. niteflyr macrumors 6502a

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    Southern Cal
    #14
    Please explain how one downloads and backs up 4K video purchases?
     
  15. steve23094, Feb 23, 2018
    Last edited: Feb 23, 2018

    steve23094 macrumors 68020

    steve23094

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    #15
  16. LV426 thread starter macrumors 6502a

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    #16
    Well done. You were asked to clarify how someone can follow Apple’s (and your parroted) advice to download a movie, and you then link to an article that shows downloading 4K movies is not allowed. Some fantastic logic going on there!
     
  17. steve23094 macrumors 68020

    steve23094

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    #17
    And what would be the point of answering a question everybody knows the answer to? You can’t. I’m merely pointing out the likely reasonable explanation posted right here on this website why you cannot.

    To mitigate not being able to download 4K:
    a) you can download and backup HD copies.
    b) it could change in the future. 4K on iTunes has only been available for 5 months.
    c) why whinge about something that hasn't even happened yet? Can you name a 4K film removed from Apple’s servers?

    I, like most reasonable people, would take free 4K upgrades and cheap prices over downloads any day of the week and twice on Sundays. It’s just people on these forums sometimes like to whinge over stuff they haven’t really thought through.

    But back to the issue raised in your original post. You either knew the rules of the game when you signed up so what’s the point of moaning now? It won’t get you anywhere. Or for some inexplicable reason you were not aware how every download and streaming service operates and has done so since their inception. And if that’s the case then I’m speechless.
     
  18. mattopotamus macrumors G5

    mattopotamus

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    Jun 12, 2012
    #18
    PSA: You do not own digital copies of movies you "purchase" on any of the streaming services. Always buy the disc if you care about ownership.

    It is not an apple issues. Technically any of the services could lose any movie at any time.
     
  19. BODYBUILDERPAUL macrumors 6502a

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    Feb 9, 2009
    #19
    Fair points. Can you now explain then how I can download my iTunes film in 4K and also the iTunes Extras that came with it? I'd love these to be downloaded as a back up.
    --- Post Merged, Feb 24, 2018 ---
    What is amusing is how dishonest the whole of Hollywood is with all of this streaming business. Is there any wonder that people pirate or download for free.
    Seriously! There's no wonder many people are no longer buying film and just relying on Amazon or Netflix today!
    It's about time that some agreement was made.
     
  20. mattopotamus macrumors G5

    mattopotamus

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    #20
    You cannot download them for backup. They do not allow you to download them for the whole you do not own it reason.
     
  21. LV426 thread starter macrumors 6502a

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    Jan 22, 2013
    #21
    If I ‘BUY’ a 4K movie (that’s the word Apple use on the iTunes Store) I expect to own the right to play it, no less than I own the right to play a physical disk. I will repeat: I am not that fussed if the movie is subsequently withdrawn from sale. What I object to is the movie being withdrawn from streaming or downloading for no good reason. Or requiring additional equipment that may under some circumstances be used as a backup. We are not living in the dark ages here. It’s 2018. Disk space on servers is ridiculously cheap, as is the amount it costs a big player to stream a movie. It doesn’t really matter how Apple have operated their streaming service since its inception. Removing a file from a server is a policy decision, not a technical or financial one. The cloud should be backup enough.

    If the phrase ‘Bad Apple’ appears often enough it might persuade Apple to change tack. It certainly worked as far as the battery fiasco is concerned, even though I had little argument with Apple’s approach on that particular matter.
     
  22. steve23094 macrumors 68020

    steve23094

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    Apr 23, 2013
    #22
    It’s almost always a licensee decision. If the rights holder wants it removed for any reason or the rights holder changes from one company to another there is not a lot Apple can do. Apple doesn’t own the films either.
     
  23. vipergts2207 macrumors 68000

    vipergts2207

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    Apr 7, 2009
    Location:
    Columbus, OH
    #23
    Stuff like this is why nobody should feel bad about pirating stuff. Perfect example here, of people trying to play by the rules, and then get screwed over anyway. Whether it's technically legal or not for Apple/studios to do this is besides the point, doesn't make it right.
     
  24. Closingracer macrumors 68020

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    Jul 13, 2010
    #24
    You don't even own the film if you bought it on a disc. You bought the disc but only a lisence to watch it on the disc. You dont own the movie itself so it is illegal to rip the movie and then sell it to somebody else or whatever else
     
  25. Closingracer macrumors 68020

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    Jul 13, 2010
    #25
    And how is it apples choice to lose a movie rights? Is it Netflix's fault Disney nullified it's deal and is now making their own service? It it apples fault that Disney refuses to play ball to allow 4k movies on iTunes for $19.99?
     

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