Thought I'd share my experience with Apple lately. I had an issue with my iPhone 5 (from this thread) that the home button was crooked. I go into the Apple store 30 minutes from me a week ago asking if they had anything available (I was in the area anyways). They say no but come back later tonight and we may have something available. "No, sorry, come again another time". I try back the next day, this time scheduling an appointment at the Genius Bar. I go in, right on time, and they tell me MobileMe is down so they can't do anything. That's two trips, no resolution. Today, I call AppleCare, but not just for a problem with my iPhone but with my Lightning cable too as it no longer charges. I'm told at the beginning that I could send it in for repair after expressing my discomfort and dissatisfaction with going back to the Apple store. For some reason, I have to get transferred to their Senior Advisor with a really long hold. After asking to send both in for repair, I'm left with a simple "no, our only option is to set up an appointment at your nearest Apple store." She also knew of my dissatisfaction. Don't they stress empathy when you're an At Home Advisor? There was none in the call. It lasted 40 minutes and again, no resolution. I might be taking it too far but I'll be filing a complaint with the BBB, just to further express my dissatisfaction. Just venting.