Bank of America Glitch Causes Apple Pay Users to Be Charged Twice for Purchases [Updated]

[sputnikv]

+1

It's not just Apple related news either. "-gate" is the most overused, least clever suffix in human history.

How about -ception? I find that to be almost as bad.

 

[fmalloy]

Your a "software engineer"? Hummm.. So YOU would guarantee YOUR software worked out of the gate at 220,000 different terminals and throngs of different processing systems that YOU have no control over???

No guarantees. But when a bug happens, you don't tell your customers, "Hey, bugs happen. No software is bug-free".

 

[C DM]

No guarantees. But when a bug happens, you don't tell your customers, "Hey, bugs happen. No software is bug-free".

So what did Bank of America do in this case (given that it was an issue on their end of things)? Per the article it seems like they took responsibility for it and informed their customers about it and worked on making it right. So what's the issue with that again?

 

[fmalloy]

So what did Bank of America do in this case (given that it was an issue on their end of things)? Per the article it seems like they took responsibility for it and informed their customers about it and worked on making it right. So what's the issue with that again?

My original comment was posted before the cause was found and before it was resolved.

No matter what happened and what BofA did, my original comment was that whether it's Apple, BofA, or whoever - the tired old statement of "software is complicated, it's not bug-free" shouldn't be an excuse.