Banned from FaceTime forever..!

Discussion in 'Mac Apps and Mac App Store' started by NilesSteve, Dec 21, 2013.

  1. NilesSteve macrumors newbie

    Dec 26, 2007
    Thought I'd give FACETIME a try, so I bought it for .99.

    Never worked, kept saying: "Please check your network connection and try again." I tried multiple fixes after checking online, and after a day of trying, thought: "This is ridiculous for an apple product. They should support this"

    My device (2007) was out of warranty, so they wanted $20 for phone support! The problem is not with the device, it''s the software! How Apple could say because the device is out of warranty, so we will not support the software you just bought, is beyond me. Make sense to you?

    And a $20 charge for a product that cost me .099 is especially ridiculous, especially when you consider the app(FaceTime) is being given away for free to new hardware owners. I had to ask for a refund, and then they told me I would never be able to download it again if they did that.

    I guess I'm banned from FaceTime forever, because the software would not work. Extremely disappointed.
  2. Primejimbo, Dec 21, 2013
    Last edited: Dec 21, 2013

    Primejimbo macrumors 68040

    Aug 10, 2008
    What device do you have?
    Also 2007? I could be wrong, but what device that is 6 years old supports FaceTime?
  3. Dopeyman macrumors 6502a

    Sep 5, 2005
    Los Angeles!

    My early 2006 iMac supported FaceTime...
  4. Primejimbo macrumors 68040

    Aug 10, 2008

    Either way he should tell what he has, no info, we can't help.
  5. Dopeyman macrumors 6502a

    Sep 5, 2005
    Los Angeles!
    True.. The OP should supply some specs of his device...
  6. JoEw macrumors 68000


    Nov 29, 2009
  7. NilesSteve thread starter macrumors newbie

    Dec 26, 2007
    Thanks for the comments

    For the record I have a mid 2007 iMac with Intel Core 2 Due, with 2GB RAM,
    I was mainly posting to highlight the fact that Apple can ban you from an app if you can't get it to work, and then ask for a refund when they fail to support it.

    The issue seems to be a common one, from googling the problem, and I tried all the fixes I could find. No luck with any of them.

    My point is that the software is brand new, so their claim that my hardware if out of warranty is a red herring.
  8. Dopeyman, Dec 21, 2013
    Last edited: Dec 21, 2013

    Dopeyman macrumors 6502a

    Sep 5, 2005
    Los Angeles!
    Which OS are you running? Which version of FaceTime are you running?

    Also, I doubt that apple banned you from using FaceTime... Maybe your firewall or a setting that you're forgetting to set?

    As soon as you open the app, does it give you the error right away?
  9. alphaod macrumors Core


    Feb 9, 2008
    At what point did you get banned?

    From what you describe, it sounds like something is wrong with your Internet connection.

    If you have issues, you can call Apple for a refund.
  10. Nermal Moderator


    Staff Member

    Dec 7, 2002
    New Zealand
    I'm sure that you have not been banned from using FaceTime. Sure, it doesn't work for you, but that appears to be an issue either with your computer or your Internet connection. Apple would not have flagged your account as "can't use FaceTime".

    It sounds like Apple did indeed allow you to pursue a refund, so if you can't get FaceTime to work then you should proceed with that. If your argument is that you won't be able to access the software after doing a refund, then I don't understand; if you haven't paid for it (or, in this case, "unpaid") then why would you expect to be able to use it?
  11. gnasher729 macrumors P6


    Nov 25, 2005
    The charge for support is related to the cost of the support, not to the cost of the supported product. Ask an electrician how much he charges to come to your home and screw in a lightbulb. Or let's see: If I hold a $0.99 light bulb in my hand, for how much would you be willing to come to my home and screw it in for me?
  12. MagnusVonMagnum macrumors 603


    Jun 18, 2007
    You know Apple DOES have support OTHER than phone calls, right? I've had issues with iTunes and what not and I submit the problem and someone gets back to me in email. It never cost me a dime. They refunded AppleTV movies that gave errors, etc.

    And not being able to run something is not the same as being "banned" from something. The subject heading is extremely misleading.

    I personally find Facetime to be awful as it glitches often with my Logitech 910C HD cam. Skype works way better here with better picture quality (ironic a M$ product runs webcams better than Apple but then some of Apple's webcams are crap anyway. My mother's 2012 MBP's picture over Facetime or Skype is vastly inferior to my Logitech's 720P output.
  13. abz1981 macrumors 65816

    Jan 3, 2011
    Em am I missing something here. Are we talking about the FaceTime that comes included on your iPhone and Mac etc. I never knew FaceTime is an app on it's own too?
  14. DeltaMac macrumors G3


    Jul 30, 2003
    FaceTime is included with the system after 10.7
    For 10.6.6 (Snow Leopard), it's a separate purchase from the App Store.

    Troubleshooting software through Apple, even with free software, will have the support charge when the hardware is out of warranty.

    And - "banned from using FaceTime" is a bit misstated. The App Store will block you from purchasing software again after you have received a refund for that software, that's all.

    I know there's a principle involved here - but seems a little over the top to complain about software that is essentially a first gen kludge on Snow Leopard.
    And - FaceTime is a free feature of Lion or higher. Nothing would prevent you from upgrading to 10.7 or higher - and using FaceTime then.

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