Batteries Exploded in Mouse and Keyboard

Discussion in 'iMac' started by dlewis23, Sep 8, 2010.

  1. dlewis23 macrumors 6502a

    Joined:
    Oct 23, 2007
    #1
    Hello,

    Came back to my computer to a nice surprise tonight. My magic mouse and keyboard both were not working. I pulled the battery cover over the mouse and saw that the Apple supplied batteries made quite a nice mess inside it. Did the same to the keyboard and there is a nice mess in there too.

    In both devices one of the batteries exploded. I was able to clean the keyboard a little bit and it will turn on, but the mouse will not.

    I got both of them with my 27" iMac I got a few months ago. Has this happened to anyone else, and does anyone know if Apple will replace the mouse for something like this?

    Thanks
     
  2. Vylen macrumors 65816

    Joined:
    Jun 3, 2010
    Location:
    Sydney, Australia
    #3
    Well, aside from us wanting... proof...

    You should probably "document" it... take good photos of the batteries, so that it's obvious that it's the Apple supplied batteries... Unfortunately though, you already tried to clean things out....

    You know, all to be on the safe side if they don't believe you.
     
  3. dlewis23 thread starter macrumors 6502a

    Joined:
    Oct 23, 2007
    #4
    Here is the Magic Mouse, having trouble taking a picture of the inside of the keyboard will do it in the morning when I have more light.

    [​IMG]
     
  4. NeverhadaPC macrumors 6502

    NeverhadaPC

    Joined:
    Oct 3, 2008
    #5
    Energizer? Are those even Apple Batteries?
     
  5. dlewis23 thread starter macrumors 6502a

    Joined:
    Oct 23, 2007
    #6
    They are the ones I got with the mouse and keyboard. Remember I bought the iMac before Apple came out with there own batteries.
     
  6. Mike Macintosh macrumors regular

    Mike Macintosh

    Joined:
    Sep 20, 2009
    Location:
    Washington State
    #7
    I remember in the 90's I stayed away from Duracell because of the prob with exploding batteries, but ya I would just bring the whole thing to apple with the exploded Apple supplied batteries, I mean if they see its their supplied batteries they may just replace your mouse, and maybe even the keyboard as well.

    I suggest calling Energizer as well, one of my friends was in the same boat about exploding batts, and when he called Energizer they offered him free rechargables.
     
  7. Cheese macrumors 6502

    Cheese

    Joined:
    Dec 26, 2002
    Location:
    In the refrigerated section at your grocer
    #8
    Whoa, bummer. My heart is broken for you. I love my wireless magic mouse, and am lost without it now. The keyboard is really so nice too. I guess energizer does keep running, right out of the casing and into whatever you slapped it in. I have the Apple rechargeables in my stuff, tried 'em in the digital camera too. They really rock! At least 5 times longer life than any other battery I've tried. Honest. I really hope they don't leak though.
     
  8. pukifloyd macrumors 6502a

    pukifloyd

    Joined:
    Jun 25, 2008
    Location:
    Scottsdale
    #9
    I am sure that if you take them to apple store, they'll replace both of them. This shouldn't be happening and is (IMO) dangerous too.

    Call/email/visit apple store asap..and if I were you I'd not clean anything so that they you won't have trouble proving it...and click loads of pics.
     
  9. Thermonuclear macrumors 6502

    Joined:
    May 23, 2009
    #10
    I also received Apple-supplied EverReady Energizer batteries with my new iMac 21.5 inch which I bought five weeks ago. No leakage problems, but the cells in the keyboard went dead after only four weeks. The mouse batteries are fine and currently report a charge level of 81%.

    I'll likely get Apple's battery set and charger. But I wonder if it's that much better over disposable batteries considering cost, convenience, and other factors.
     
  10. symbology macrumors regular

    Joined:
    Aug 4, 2010
    #11
    I know of someone else who had their batteries rupture in their Apple wireless keyboard. Do not think that they were the original batteries.
     
  11. Vylen macrumors 65816

    Joined:
    Jun 3, 2010
    Location:
    Sydney, Australia
    #12
    Apple's batteries appear to be rebranded Sanyo eneloops... if that's the case, save yourself some cash by purchasing something without the Apple logo ;)
     
  12. btbrossard macrumors 6502a

    Joined:
    Oct 25, 2008
    Location:
    Chicagoland
    #13
    Both devices had batteries explode on the same day? That's a bummer.
     
  13. Keysmark macrumors member

    Joined:
    Jun 9, 2010
    #14
    Both devices exploding the same day seems to me to be more than coincidental. Did you have a power outage, an electrical storm or spike of some sort. Although I don't know how that could affect wireless devices.

    Just thinking out loud.
     
  14. AlphaDogg macrumors 68040

    AlphaDogg

    Joined:
    May 20, 2010
    Location:
    Boulder, CO
    #15
    How would a power outage or surge affect batteries? Like you said, I am just thinking out loud.
     
  15. Mars2010 macrumors member

    Joined:
    Aug 19, 2010
    #16
    How did you manage to use the original batteries for months? My magic mouse goes through batteries at a rapid clip.
     
  16. Vylen macrumors 65816

    Joined:
    Jun 3, 2010
    Location:
    Sydney, Australia
    #17
    If he bought the iMac with the wireless keyboard and magic mouse, then it's not really a surprise for both sets of batteries to go bad - cause well, they would be from the same batch from the Apple warehouse... It's just amazing timing for them to actually leak at the same time.
     
  17. steviem macrumors 68020

    steviem

    Joined:
    May 26, 2006
    Location:
    New York, Baby!
    #18
    Maybe some kind of Electro Magnetic field or loads of static electricity (me thinking out loud too...)

    My old Wireless keyboard had the batteries explode inside it whilst I was moving. Couldn't take the end cap off it was like it was glued shut. I tried vinegar to neutralize the acid and hopefully get though it, but it didn't work. Ended up having to throw it away.

    I won't be making the same mistake with my Magic Trackpad though...
     
  18. Vylen macrumors 65816

    Joined:
    Jun 3, 2010
    Location:
    Sydney, Australia
    #19
    You... tried to use acid to neutralize acid... I think I know where you went wrong :p

    Just kidding.. chances are the batteries were alkaline and the leakage was potassium hydroxide... vinegar should have helped unless there was a crap-tonne of the stuff inside... might have required a soak.
     
  19. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #20
    You should definitely talk/complain to Apple. This is not normal (no kidding!), and a safety hazard. They owe you a new keyboard, a mouse and at least an apology (for endangering your life, no less). Unless you did something really stupid that is...

    Tom B.
     
  20. dlewis23 thread starter macrumors 6502a

    Joined:
    Oct 23, 2007
    #21
    I don't use the mouse all the time, I only use it for a few things the rest of the time I use my Logitech MX Rev. But they keyboard has a little over 90% charge left in it.
     
  21. dlewis23 thread starter macrumors 6502a

    Joined:
    Oct 23, 2007
    #22
    I just spoke with Apple, got a very nice guy (As I always do) Took a little bit of time and had a few laughs with him because no one knew how to classify it. Ended up talking with a senior rep. and after a few "legal" questions they set me up to go to my local apple store to come in and get new ones.
     
  22. Btom macrumors 6502a

    Joined:
    Nov 19, 2009
    #23
    Which is nice and dandy, but what about the root cause? And both did the same thing at the same time??

    Tom B.
     
  23. whoda macrumors member

    whoda

    Joined:
    Aug 6, 2010
    #24
    Bought my iMac on 8-20-2010 and has the same Energizer "Not for Retail Trade" batteries in the Magic Mouse and keyboard. Magic Mouse was down to 12% charge left so I replaced the batteries in both the mouse and keyboard, just to be safe.
    Just curious, did you get the manufacturers stamped number off of the batteries? Mine (all 4) were stamped "PDO410" and "EDO316".
     
  24. mangrove macrumors 6502

    Joined:
    Jul 10, 2010
    Location:
    FL, USA
    #25
    Just so everyone is aware.

    Got the Apple rechargeable batteries. Installed in mouse first since it needed some fresh ones after original ones were going dead.

    First observation--the mouse weighs more with those rechargeable batteries. Not a complaint, but noticeably heavier to my hand and I weigh around 200 lbs.
     

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