iPhone 6(S)/Plus Battery replace iPhone 6s - How long did you wait?

[DJnaknik]

Hello,

A month ago, I went to the closest apple store soon as I heard about the battery exchange program since the battery life on my iPhone 6s is very unexpected.

They said that a lot of people are coming in because of the publication and there might be a little wait.

Its been around a month since than and there is no sign of progression on the issue.
How long did it take you guys to exchange the battery under the $29 offer?
What do you suggest I should do?

Thank you,

 

[Newtons Apple]

Hello,

A month ago, I went to the closest apple store soon as I heard about the battery exchange program since the battery life on my iPhone 6s is very unexpected.

They said that a lot of people are coming in because of the publication and there might be a little wait.

Its been around a month since than and there is no sign of progression on the issue.
How long did it take you guys to exchange the battery under the $29 offer?
What do you suggest I should do?

Thank you,

Did you make an appointment to have your battery replaced? That is your first step. Batteries are in short supply and it might be a 1-2 week wait for a battery. Call them.

 

[jav6454]

Give them a while. The whole battery thing has been blown out of proportion and several people with good batteries requesting new ones are cluttering up the process.

 

[DJnaknik]

Did you make an appointment to have your battery replaced? That is your first step. Batteries are in short supply and it might be a 1-2 week wait for a battery. Call them.

Thank you for your answer!
I did, I also met with a tech guy.
I got a piece of paper with his remarks that I signed.

 

[Shirasaki]

Here in Sydney, I wait no time for the battery to be available. The only time I wait is to find a convenient time to repair my iPhone.

 

[mlody]

We replaced our 6s'es with newer iPhones, but now one of them is in our daughter hands. I was originally going to go to Apple to replace the battery right after the battery annoucnment, but at this point, I am going to wait for iOS 11.3 to be released so I could see the health and battery reports from within the iOS before replacing it.

 

[aliensporebomb]

My wife's 6+ 128 was on the list to get a replacement battery but her phone started experiencing issues connecting to LTE starting several days after she got on the list. Only 1x or 3g was able to be reached. All settings were correct, shutting LTE off/on didn't fix, neither did resetting network settings, the usual things that would work.

They even took her SIM out to try it in another phone and were wondering if her account needed re-provisioning since the issue seemed to persist despite that.

Through sheer dumb luck Apple replaced her phone outright with a brand new one because the cell company was shrugging their shoulders at the situation as was Apple.

Yes we had the Super Bowl in town overloading our cell capability but she and I are on the same carrier and my 7+ didn't have this issue at all.

So she let them know that she didn't need the battery anymore and to get it to someone else but I wonder if anyone else had a similar issue?

 

[mtneer]

I am hoping to wait a few more months to get the battery on my 6S+ replaced sometime in the summer. I expect the initial crush of customers trying to get batteries now would have subsided and the procrastinators piling into Apple hoping to get a new battery in the fall wouldn't be a problem yet.

 

[djuarez03]

I started another thread about this not having seen this one. I made a Genius Bar appointment for last Saturday to get my iPhone 6 battery replaced. In short, they said they had already ran out of batteries that day and I would have to come back once they get more in. They said they would contact me later in the week once they got more in. But it's already been over a week and I haven't heard anything yet. But I guess, based on your experience, I'm probably going to have to wait a lot longer.

 

[In Utopia]

I started another thread about this not having seen this one. I made a Genius Bar appointment for last Saturday to get my iPhone 6 battery replaced. In short, they said they had already ran out of batteries that day and I would have to come back once they get more in. They said they would contact me later in the week once they got more in. But it's already been over a week and I haven't heard anything yet. But I guess, based on your experience, I'm probably going to have to wait a lot longer.

[doublepost=1518194864][/doublepost]Took 3 weeks to get my free battery for my 6s.

 

[djuarez03]

If 3 weeks is the average, then maybe I'll finally get that email telling me they have my battery soon. :/

 

[hipnetic]

I started another thread about this not having seen this one. I made a Genius Bar appointment for last Saturday to get my iPhone 6 battery replaced. In short, they said they had already ran out of batteries that day and I would have to come back once they get more in. They said they would contact me later in the week once they got more in. But it's already been over a week and I haven't heard anything yet. But I guess, based on your experience, I'm probably going to have to wait a lot longer.

I had this exact same experience, but I'm especially upset because my iPhone 6s is eligible for a free battery replacement because of their manufacturing defect:
https://www.apple.com/support/iphone6s-unexpectedshutdown/

I actually set up the Genius bar appointment using a link on that web page, and I'm pretty sure that the Appointment actually got tagged with some notation about the specific issue (apparently you can't pull up past Genius bar appointment history in the Apple Store app, so I can't view that anymore).

So on the day of my appointment (Saturday, 2/10), I drive 30 minutes to the closest Apple store, get checked in, and wait another 15+ minutes for someone to get my initial info, then I wait another 10 minutes for a technician to come talk to me and tell me that they don't have any batteries in stock. He tells me that it should only take a few days to get them in and they'll contact me. In the mean time, I get an email titled "Your Apple Store Work Authorization" with the details about the battery replacement, and showing a $0 charge. A week goes by and no contact.

So yesterday (Saturday, 2/17), I tried calling the Apple Store, where I navigate their automated system and get put on hold. I'm not sure if I was really on hold with that local Apple store or some central Apple call center. After waiting on hold for over 40 minutes, I hung up.

I then tried using the Apple Support Chat feature via the Apple Store app on my iPhone. Again, I wait about 30 minutes for a Chat rep to join. I asked the Chat rep what the status of my replacement batter was and whether my local Apple store had them in stock, but all he was equipped to do was to tell me that he was going to forward my issue on to another department. Later that day I get an email which states:

We have created a battery order for you based on the information below:
...
Your preferred Apple Store will contact you to schedule your battery replacement in approximately two to five weeks.

Two to five weeks?!?! Per the wording of this email, it seems like I'm being stuck in the same queue as everyone who is paying for a battery replacement. Shouldn't I be given priority since my iPhone 6s is part of the replacement program (aka recall)?

Also, the repair # in this email does not match the repair # from the email I got the day of the Genius Bar appointment.

 

[Ayemerica]

A friend of mine had to wait for the battery to even come in 3-5 days. Then 2 hours for the swap.

 

[BearBert]

Still waiting but the latest email said 2 to 5 weeks, but i don't mind since my 6s plus isn't my main device.

 

[wcroadie]

I had this exact same experience, but I'm especially upset because my iPhone 6s is eligible for a free battery replacement because of their manufacturing defect:
https://www.apple.com/support/iphone6s-unexpectedshutdown/

I actually set up the Genius bar appointment using a link on that web page, and I'm pretty sure that the Appointment actually got tagged with some notation about the specific issue (apparently you can't pull up past Genius bar appointment history in the Apple Store app, so I can't view that anymore).

So on the day of my appointment (Saturday, 2/10), I drive 30 minutes to the closest Apple store, get checked in, and wait another 15+ minutes for someone to get my initial info, then I wait another 10 minutes for a technician to come talk to me and tell me that they don't have any batteries in stock. He tells me that it should only take a few days to get them in and they'll contact me. In the mean time, I get an email titled "Your Apple Store Work Authorization" with the details about the battery replacement, and showing a $0 charge. A week goes by and no contact.

So yesterday (Saturday, 2/17), I tried calling the Apple Store, where I navigate their automated system and get put on hold. I'm not sure if I was really on hold with that local Apple store or some central Apple call center. After waiting on hold for over 40 minutes, I hung up.

I then tried using the Apple Support Chat feature via the Apple Store app on my iPhone. Again, I wait about 30 minutes for a Chat rep to join. I asked the Chat rep what the status of my replacement batter was and whether my local Apple store had them in stock, but all he was equipped to do was to tell me that he was going to forward my issue on to another department. Later that day I get an email which states:


Two to five weeks?!?! Per the wording of this email, it seems like I'm being stuck in the same queue as everyone who is paying for a battery replacement. Shouldn't I be given priority since my iPhone 6s is part of the replacement program (aka recall)?
Also, the repair # in this email does not match the repair # from the email I got the day of the Genius Bar appointment.

This is complete and absolute BS, Apple's handling of this battery situation is absurd. Both my wife and daughter need their batteries replaced, looks like it's going to be a while...

 

[Matthew.H]

This is complete and absolute BS, Apple's handling of this battery situation is absurd. Both my wife and daughter need their batteries replaced, looks like it's going to be a while...

Unfortunately that's what happens when a lot of customers want to get their batteries replaced in a short time frame. Same problem occurred when the 6S battery replacement program for unexpected shutdowns first started. There are likely a lot of customers taking advantage of the lower price replacement even though in many cases the batteries in their phones are perfectly healthy.

 

[python0704]

Went for replace DW's 6S+ and my old 6+. Genius bar test 6S+ has 82% but suggest to replace. 6+'s battery is already consumed. Ordered the batteries. Got call three weeks later said battery for 6S+ arrived. Went to got replacement in 1.5hrs. Was told 6+ battery expected early April. PS, they pried up the glass protector and ruined it.

 

[xmen171]

Hello,

A month ago, I went to the closest apple store soon as I heard about the battery exchange program since the battery life on my iPhone 6s is very unexpected.

They said that a lot of people are coming in because of the publication and there might be a little wait.

Its been around a month since than and there is no sign of progression on the issue.
How long did it take you guys to exchange the battery under the $29 offer?
What do you suggest I should do?

Thank you,

Here's an actual example of wait times:

I ordered a replacement battery for my iPhone 6S plus on February 9.

I received an email that it was received at my local Apple Store (Valencia, CA) on March 8 (literally, 28 days later or 4 weeks).

The bummer for me was actually taking my phone in for the replacement: a 5-hour wait was quoted!

 

[44267547]

Here's an actual example of wait times:

I ordered a replacement battery for my iPhone 6S plus on February 9.

I received an email that it was received at my local Apple Store (Valencia, CA) on March 8 (literally, 28 days later or 4 weeks).

The bummer for me was actually taking my phone in for the replacement: a 5-hour wait was quoted!

I don’t think it will take five hours, I think Apple is being very conservative versus exact because they don’t know the time frame/volume in the store. I would think approximately an hour to maybe two hours at the most.

 

[redshifted]

Hello,

A month ago, I went to the closest apple store soon as I heard about the battery exchange program since the battery life on my iPhone 6s is very unexpected.

They said that a lot of people are coming in because of the publication and there might be a little wait.

Its been around a month since than and there is no sign of progression on the issue.
How long did it take you guys to exchange the battery under the $29 offer?
What do you suggest I should do?

Thank you,

My 6+ battery replacement took 2 1/4 hrs last week in central Ohio. It was moderately busy that day.
I had initially stopped in on a much busier day 5 days earlier and they quoted a 3 hr. wait.
I just dropped into the Apple store on the first day and they had the 6+ battery in stock and said they would hold it for 10 days.

 

[jdebuhr]

I just had mine replaced at one of the local Apple Stores.. I chatted online on March 3rd, I was told 2-5 weeks before it would be in. I was fine with it, battery still works, I can get through a day.. not a big deal to me.

The local store called March 6th. I took it in on March 10th Saturday early (they were doing battery work prior to the store opening) I dropped it off at 7am, I came back at 8:15am (was told 1.5 hours) and it was ready.

When I was on the call on the 6th I was told, coming in early it would be 1.5 hours, coming in during regular hours was approx 3 hours.

phone seems quicker (iPhone 6s Plus) but not sure how to measure it. I am hoping battery life improves, since the battery is now new instead of 2.5 years old. Guess we will see how things go. I need to hold out for a while for a new phone.

 

[827538]

I took my phone in today to have it’s battery replaced. After driving an hour to the store they told me they can’t replace it as my phone has a bend and there’s a chip in the metal that could break the screen.

I can’t see any bend and I have no more than regular scratches.

I’m furious, I’m seriously considering starting a small claims action against Apple. This is going to be the last iPhone I buy from this deceitful company.

 

[44267547]

I took my phone in today to have it’s battery replaced. After driving an hour to the store they told me they can’t replace it as my phone has a bend and there’s a chip in the metal that could break the screen.

I can’t see any bend and I have no more than regular scratches.

I’m furious, I’m seriously considering starting a small claims action against Apple. This is going to be the last iPhone I buy from this deceitful company.

I Understand you’re upset, especially given the time that you had invest driving to the Apple Store and then they turned away your business. But I also see this is a liability issue that Apple had to take precaution that if they break your phone because of the prior damage, now they might be responsible for buying you a new device. You have to understand from a company standpoint why they would turn you away, not just because they wanted to.

 

[Apple_Robert]

I took my phone in today to have it’s battery replaced. After driving an hour to the store they told me they can’t replace it as my phone has a bend and there’s a chip in the metal that could break the screen.

I can’t see any bend and I have no more than regular scratches.

I’m furious, I’m seriously considering starting a small claims action against Apple. This is going to be the last iPhone I buy from this deceitful company.

And what law would you claim Apple violated, because you could not get your battery replaced due to internal defects of the phone?

 

[JackieInCo]

I took my phone in today to have it’s battery replaced. After driving an hour to the store they told me they can’t replace it as my phone has a bend and there’s a chip in the metal that could break the screen.

I can’t see any bend and I have no more than regular scratches.

I’m furious, I’m seriously considering starting a small claims action against Apple. This is going to be the last iPhone I buy from this deceitful company.

Why not replace the battery yourself then? I replaced the battery in my 6S way back in November before all this battery nonsense hot the news. It was easy and took me about 30 minutes. I bought my battery at iFixit and i was about $25 or so, I can't remember exactly how much now.