Battery Replacement--How Long Should I Wait?

[goldmac2006]

Writing “Tim Cook” doesn’t actually GO to Tim Cook. There’s a whole department that gets and handles those emails. So WWDC & CEO transition aren’t going to be factors.

That said - this department is going to look at your case and decide if the situation is “abnormal” or not. As discussed earlier, a week isn’t abnormal; a month is; in between is up for negotiation. So yeah, I’d hold off a few more days but if there is still no movement into next week - I’d say it’s worth a try.

Hey, I sent Tim Cook an email about a really rude Apple Store lead. She kicked me out of the store without any reason, and after I emailed Tim, Apple Corporate Retail Executive Relations called me back the morning after I emailed. It’s usually from the Austin, Texas Apple HQ. For example, if it’s about Apple Store issues like mine, the executive assistants pass your email along to the right department, Retail Executive Relations . But if it’s about the Genius Bar or AppleCare, it’s handled by the company’s AppleCare execs.

Hi CR,

Thank you for writing and please let me know when you get your watch back. As for now, I am at 11 days and counting and still am in "Your replacement product will be shipped to you soon" status.

Don

Has  called you back bout it? Make sure to have silence unknown callers off or only have the call screening on so you can know if they call back

 

[goldmac2006]

Took my AW S10 in last Wednesday, because the crown was faulty.

I am due to collect a replacement next Wednesday, so in all it will take a week.

I'm assuming you will see a similar timeframe?

Hope you get it sorted.

👆🏻 that’s the proper timeline. Usually the max of time is around a week

 

[smithdr]

Twelve days to replace the watch. It was replaced with another Series 8.

 

[TwistedPain]

It is 7 days since Apple reported to me that they "would be shipping my replacement watch soon". I called Apple technical support and explained the situation. They called the Apple Store then told me that they were waiting for a replacement. I told the Apple representative the things I have mentioned in the this post and got the usual "I understand your frustration and that they would report my concerns up the chain of command." Do they understand my frustration? No! Will expressing my concerns up the chain of command do any good. No!

Long gone are the days where Apple was throwing sledge hammers through glass walls and telling people to "Think Different". They have become a Leviathan. But you can still stick it to the man. I went out a purchased a Watch Ultra 3 from Costco where I have 90 days to return. Hopefully, Apple get can my watch back to me during this time.

I understand your frustration, but your solution there is sticking it to a different man. Apple products you buy from Costco aren’t owned by Apple. Costco eats that return whenever you eventually do it.

They palletize apple returns at their return center and sell them as bulk apple returns at a pallet auction site.

 

[BigMcGuire]

My wife and I have always had AppleCare+. The advantage we’ve seen is - walking into an Apple Store we usually walk out with a replacement device within a very short period of time.

That is a long time to wait for an Apple Watch. I might just keep my current Apple Watch instead of getting a $260 turn in credit as a backup if that was the case. I do wear mine 24/7 tho and use it a lot.

 

[mlody]

One time my wife ended up without an Apple Watch for close to a month because the replacement watch was stollen and the packaged never showed up at our front door. Had to deal with FedeEx, allow for them to investigate, and then report the results of the investigation to Apple, only for Apple to wait and do nothing for another 1-2 weeks before finally deciding to send the 2nd replacement watch.
Both of our Apple Watches will soon be up for battery service (currently at 81% and 84%) but the previous experience left a scar and now I dont know if I want to chance it again.