Ask an engineer for any electronics company, and I'm fairly certain that most of them will tell you not to buy a Rev. A. product.
This includes one particular member of my family who used to design rollercoasters.
Classic!
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Becoming very upset with the new MBPs.
- Thread starter r00
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Classic!
Take it back to the store and demand a replacement unit. You are well within the 14-day return policy anyway. Don't let they charge you the re-stocking fee as well as your MBP is clearly faulty. It's their responsibility .
In a manner of speaking, it did reset in my situation.
I had a number of minor/not so minor issues over the years with my rev A 2.0Ghz C1D Yonah MBP, (2 dead batteries, 2 faulty mag safe adaptors, the right-hand command key fell off, and both fans died). Finally, after bringing it home with the new fans, the Bluetooth stopped working. I brought it back, and waited for the fix. I damn near fell of my chair when the service manager called to say they would be replacing the 2.5 year old MBP with a NEW model, under my well-used AppleCare warranty.
Now I have a unit that was manufactured in August 08, with double specs on almost every component in comparison with my old model. The best part is that the standard warranty on the new machine runs six months past my old AppleCare term, and when I buy a new warranty, I'll be covered until 2011.
I do like the look of the new MBPs (except for the glass and single firewire port), but my plans to upgrade are happily on hold. Until Quad core revB.
(Yes, I've told the story before, but I like to evangelize for AppleCare.)
the OP did the right thing, i would take my machine back 10 times if i have to. If apple wants to charge the most money in the industry then they should provide the best quality control. I dont mind paying the higher price but i want to get my moneys worth quality-wise..... That being said i've never had any problems with any apple product these are rare isolated incidents that happen to every company.... and apple is usually really good about changing things and making it right.
broken Bluetooth return
OK - I took your advice and took the 4 days old Macbook Pro to an Apple Store. Without an appointment, they checked it out for about 15 minutes to make sure BT was dead, and then swapped it for a brand new 2.53 Ghz machine. I asked them to swap the hard drive and they agreed and I left with a new machine, a warm smile, and a handshake. Nice to do business with people like that.
OK - I took your advice and took the 4 days old Macbook Pro to an Apple Store. Without an appointment, they checked it out for about 15 minutes to make sure BT was dead, and then swapped it for a brand new 2.53 Ghz machine. I asked them to swap the hard drive and they agreed and I left with a new machine, a warm smile, and a handshake. Nice to do business with people like that.
Early adopters usually get a kick in the face with some small defects here and there...
Think of it this way, Apple has been mass producing the new models for the last month probably, just trying to fill demand.
Obviously they can't take the time and care to make sure every machine is 100% perfect, this sucks - but its just the truth.
When they do smaller batch jobs, they can put a lot more time and care into the quality of the product.
Apple has great customer service, and they knew they would have a certain % of flawed products in production.
If you aren't satisfied with your laptop give Apple a call, they will completely understand and make things right.
Think of it this way, Apple has been mass producing the new models for the last month probably, just trying to fill demand.
Obviously they can't take the time and care to make sure every machine is 100% perfect, this sucks - but its just the truth.
When they do smaller batch jobs, they can put a lot more time and care into the quality of the product.
Apple has great customer service, and they knew they would have a certain % of flawed products in production.
If you aren't satisfied with your laptop give Apple a call, they will completely understand and make things right.
When I bought my boy's new iMac, the sales person at the Apple Store let me open up the box, plug it in, turn it on, and inspect it for dead or stuck pixels. I was pleasantly pleased. Glad everything worked out for the OP as well.
As someone who used to repair Macs for Apple I can say the policy is usually like so:
1. A certain number (maybe 3-5) faulty pixels are acceptable depending on where they are located.
2. However, this depends on how obvious they are, and how observable they are. Two really bad pixels may be enough to get a replacement.
3. If a dead pixel exists in the center of the screen (primary viewing area) it's to be replaced.
I don't know if things have changed, I moved on before Apple went Intel, but that's how we used to do it a few years ago.
1. A certain number (maybe 3-5) faulty pixels are acceptable depending on where they are located.
2. However, this depends on how obvious they are, and how observable they are. Two really bad pixels may be enough to get a replacement.
3. If a dead pixel exists in the center of the screen (primary viewing area) it's to be replaced.
I don't know if things have changed, I moved on before Apple went Intel, but that's how we used to do it a few years ago.
Some other notebook manufacturers offer nice things like "No dead pixel" insurance or accident insurance.
It is actually a surprise for me that Apple has not gotten into that yet. But then again, just opening the unit at the Apple store and spot checking it before paying for it probably cheaper and the best way to go about it
This is going to be my first apple purchase. At the price they charge I expect then to check every damn machine for dead pixels and not sell any that have. What is the world coming to when you pay over £1400+ for a product and they give you the spanish inquisition before grudgingly accepting. They should be kissing your feel and giving you free stuff. Ever been to a restaurant and if the food is poor you don't have to pay for it or they give you free drinks? You'd think apple would care about satisfying their customers to make sure you stay with them - ironically, maybe they should take some advice from their own anti-microsoft advert. I can't believe this type of screen technology has been manufatured for years and they still have so many problems with it.
Does ordering online make you less eligable/less likely to get a swap
I'm scared of making my first apple purchase when I should be overjoyed!
Does ordering online make you less eligable/less likely to get a swap
I'm scared of making my first apple purchase when I should be overjoyed!
Are you me? LOL
Yesterday I took back my new Macbook Pro for 2 dead pixels. I had it replaced and my new one has the same flickering white lines yours has.
It has been sent back to Apple for repairs and no, I'm not too pleased. Great laptop, and I am like you stunned by the design, but it appears that quality has slipped a tad when it comes to the actual components going into that great design.
I did. I took it out of the box to check my replacement thoroughly for dead pixels. The white line flickering didn't start until well after I completed the setup process when I got home.
The way to check for them is to make the entire screen white and then look for a black pixel. Dead pixels fail to light up and remain dark.
Stuck pixels will show up on a black screen as a colored dot.
Many times in normal usage you would never notice these defects. Mostly they are just a dot that looks like a very small dust speck. Pixels are on the order of about 1/100th of an inch so you have to look carefully to see them.
Surely the reason is that WE, in general are not willing to pay, i.e most people go for Cheap, so that means that companies will manufacture overseas (i.e. where the labour is cheap) so that they can undercut their competitors. Apple are not immune to this, either.
So you can't really blame the companies alone for these decisions.
But the MB and MBP prices went up here in the UK
.......... Apple has to find cheaper labor! WE demand it.Somehow i suspect the labor costs went down with the move to china and Apple pocketed the difference, I have not seen a drop in apple prices.
Wow. Not the forum to debate this, but is cheaper labour really a responsible answer? Let me find a song about that.
Besides, that wouldn't fix the discrepancy between US and UK pricing.
No...most of the people who post on MacRumors appear to feel the same way.
What should I buy then?
A PC again and use hackintosh? Or this relative to the old MBP?
You know that's not completely true!!
Cause mine's still working! 15 months old now!!
that's what I've learned to do these last couple rounds of purchasing Apple laptops. I say that because the closest Apple store is like 45 minutes from me. therefore, I've learned to open and inspect the box before I leave the store just so I know I won't have to come back anytime soon.
I hate to say this but Apple's QC standards have gone down the toilet big time. hopefully they will realize that all these people that are returning laptops are going to cost them lots of money. money that could have been spared if they would have only kept up with their old QC standards.
You know that's not completely true!!
Cause mine's still working! 15 months old now!!
When quoting someone, make sure you understand the post quoted.
http://www.merriam-webster.com/dictionary/may
Notice how "may" is not the same as "will"
Same issue with my MBP purchased on Oct. 15th online. I ordered the 2.53 with upgraded hard drive, which was shipped from China. The MBP arrived on the 22nd, and I fired it up I immediately noticed 2" or so lines flickering along the right side of the screen. The lines are on for a millisecond, seem to run bottom-up, and then reappear every 10 seconds or so. Pissed, I shut it down.
I called tech support, described the problem, and arranged for an appointment with a genuis at the local apple store the next day. Genius told me it would need to be sent in for repair because it is a custom order (could not be replaced in store even though they were willing). A box arrived for shipping, yesterday and it was sent off today (29th.) The option to return the whole laptop for replacement was not made during my tech phone call.
At this point I'm thinking several things:
1. how ridiculous it is that it arrived faulty.
2. will I receive the MBP "repaired" only to have a new issue from sending it in for repair (another bad screen, blemished chassis, etc.)
3. will I be able to use my 3k laptop this month? that would be nice. I have not even had it on longer than 20 minutes.
4. what other surprises are coming? the speaker issue? the bluetooth issue?
video playback issue?
feels like I just bought a BMW.
Sorry for the rant. Just seems a little ridiculous.
The thing is gorgeous though..
I called tech support, described the problem, and arranged for an appointment with a genuis at the local apple store the next day. Genius told me it would need to be sent in for repair because it is a custom order (could not be replaced in store even though they were willing). A box arrived for shipping, yesterday and it was sent off today (29th.) The option to return the whole laptop for replacement was not made during my tech phone call.
At this point I'm thinking several things:
1. how ridiculous it is that it arrived faulty.
2. will I receive the MBP "repaired" only to have a new issue from sending it in for repair (another bad screen, blemished chassis, etc.)
3. will I be able to use my 3k laptop this month? that would be nice. I have not even had it on longer than 20 minutes.
4. what other surprises are coming? the speaker issue? the bluetooth issue?
video playback issue?
feels like I just bought a BMW.
Sorry for the rant. Just seems a little ridiculous.
The thing is gorgeous though..