Bent ipad. UNACCEPTABLE

Dutch apple user

macrumors newbie
Dec 16, 2018
14
18
was it bent recently or did you just start to notice it now that articles have started coming out? I think that is what is happening... there is a slight bend that people don't notice right away and this is less of a "my iPad bent when it was on my table collecting dust."


I notice instant 10 days ago. I send apple the ipad already once they told me that they aint see anywrong on the ipad and its not fixable so they ship me the same ipad back. Now Ups ships my ipad to someone els and it was almost lost. So i now return the ipad agian if they stil refuse to repair or send me a new model.

Then i will travel 100km to the nearest Apple Premium store with a ruler and show them the bended ipad. I will not leave before they give me a new one.

This the first device i ever had to send back out of 100 things i bought.
 

ABGMFK

macrumors newbie
Dec 22, 2018
2
0
dont you get it??? its all by design.



okay here's the def. from a very popular search engine! and ill explain it .

read the last sentence.. the part where it says "non-durable materials."


planned ob·so·les·cence
/ˌpland ˌäbsəˈlesəns/
noun
  1. a policy of producing consumer goods that rapidly become obsolete and so require replacing, achieved by frequent changes in design, termination of the supply of spare parts, and the use of nondurable materials.


let's face it.. apple is robbin' people
there's a laundry list of when apple has pulled this stunt. lets not get into it. they are fleecing the masses. one hand shows you the shiny glittering device while the other hand is stealing your wallet.

Nobody is forcing you to buy their products. Least of all Apple.

Regarding the comment at the end.. That's what you call business. Quite literally every business out there does that. Businesses need to make money. Without profit there's no business.

I'm not defending apple though. All businesses operate differently but the one common trend is to make money.

You should start your own business and try be full ethical and honest, see how far you get.
 
Last edited by a moderator:

AndyMacAndMic

macrumors 6502a
May 25, 2017
707
1,146
Western Europe
Nobody is forcing you to buy their products. Least of all Apple.

Regarding the comment at the end.. That's what you call business. Quite literally every business out there does that. Businesses need to make money. Without profit there's no business.

I'm not defending apple though. All businesses operate differently but the one common trend is to make money.

You should start your own business and try be full ethical and honest, see how far you get.

There is a difference between 'planned obsolescence' and 'natural life span'.
The first is illegal in Europe (EU), the second is (of course) not illegal.
The line between the two can be blurry, but it does not dismiss any company from being ethical.
While I understand what you are saying, it does not make it right.
 

MacDonaldTrump

Suspended
Nov 28, 2018
318
720
Brisbane Australia
TBH, I wouldn't even accept a replacement, unless it was a brand new, sealed, out-of-the box replacement, and not one of Apple's refurb replacements that you get when you go in for a generic iphone/ipad fault. Can't be paying near enough £1K and getting a refurb a few weeks into use.
The manager did step up and offer me a brand new sealed unit. He did mention this was because they were out of stock of refurbished. I was pleased with this. Helped restore my confidence.
[doublepost=1545487613][/doublepost]
It must be awesome to have you around.

Awesome
 

slickshal

macrumors newbie
Mar 26, 2009
22
9
Nobody is forcing you to buy their products. Least of all Apple.

Regarding the comment at the end.. That's what you call business. Quite literally every business out there does that. Businesses need to make money. Without profit there's no business.

I'm not defending apple though. All businesses operate differently but the one common trend is to make money.

You should start your own business and try be full ethical and honest, see how far you get.


how hard is it to add 1mm more of thickness to create a more durable machine? clearly thats not the case because of what's been proven by numerous outlets. but your ok with it? spend 2k on something that is made with inferior materials and breaks easily.. thats why i returned my stuff recently bought from them. dont want the headaches.

and i do own my own business. in my line of work (construction in nyc), honesty is everything. my business is referral based. have not advertised in 10 years because i follow the simple rules of engagement.
[doublepost=1545495099][/doublepost]
There is a difference between 'planned obsolescence' and 'natural life span'.
The first is illegal in Europe (EU), the second is (of course) not illegal.
The line between the two can be blurry, but it does not dismiss any company from being ethical.
While I understand what you are saying, it does not make it right.


thanks Andy for clarifing things also... it doesnt make it right. to each his own.
 
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jimmy_uk

macrumors 65816
Oct 19, 2015
1,126
1,035
UK
Super thin device from a manufacturer known for thin products with a history of devices that can bend. Along with confirmation from manufacturer that their prior product (iPhone 6/6Plus) was known to bend.

What do we do with this information, as modern day educated consumers?

You expect these things could happen.

I own a 1st Gen iPad Pro 12.9" which has a slight bend yet continues to work.
- Am I going to flip out and go nuts over a tiny bend? No. Because I am aware that it is a thin device.
- Am I going to lambast the manufacturer for making a thin product that might bend? No. Because it's a thin product.

People are over-analyzing their products. Yes, they are expensive. Yes you expect good build quality. But just look back on the manufacturers prior products and if you still choose to purchase them then.. Deal with it.

Hopefully that tiny bend on OPs iPad doesn't cause a major problem with their inflated ego.

Hilarious really.

Your comment is the joke.

Because your happy to receive and keep flawed products then others should be?

Your rationalisation is out of sync with the consumer and more in line with Apples PR department.
 

tongefactor40

macrumors regular
Jun 24, 2010
190
39
how hard is it to add 1mm more of thickness to create a more durable machine? clearly thats not the case because of what's been proven by numerous outlets. but your ok with it? spend 2k on something that is made with inferior materials and breaks easily.. thats why i returned my stuff recently bought from them. dont want the headaches.

and i do own my own business. in my line of work (construction in nyc), honesty is everything. my business is referral based. have not advertised in 10 years because i follow the simple rules of engagement.
[doublepost=1545495099][/doublepost]


thanks Andy for clarifing things also... it doesnt make it right. to each his own.

as a construction pro (I'm in same field) you should take a look at the Surface Pro's. Crazy durable and will run standard apps (aka anything Autodesk). I am still on the fence myself as the tablet experience on S Pro isn't great, but the device sure is built well and offers an opportunity for light construction app work when I am away from my more powerful office laptop
 
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vmflapem

macrumors 6502
Dec 27, 2013
424
67
I am so happy that I returned my iPad pro 11". It just felt super bendable when I was holding it... I have a 6th gen iPad now and I am super happy with it. I definitely did not need the pro spec because my 15" MBP is doing all the pro stuff. Also this iPad is definitely not bendable as easily.
 
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handheldgames

macrumors 68000
Apr 4, 2009
1,784
1,042
Pacific NW, USA
We want them thin.
We want them light.
We want them durable.

We can’t have it all ways.

It makes perfect sense that something so thin and light, with a massive surface, would bend with some pressure applied to it. I’m not defending Apple and this makes me nervous, but what is everyone willing to sacrfice? Lightness? Thinness? Durability? I’m not sure I can answer this myself.

To the OP - I’m sorry that. Really sucks. Bring it to the Apple store and be nice. They will help you.

Replace 'WE' with Jony Ives and I'll agree. Ipad is supposed to be a durable, use anywhere device. The approach to overcharge for making it wafer thin and ongoing excuses from executives is an epic PR fail.

While I was debating an upgrade from a durable 12.9 Gen1 IPP, Apple's 2018 offering is a definite pass.
 
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MK500

macrumors member
Aug 28, 2009
50
65
as a construction pro (I'm in same field) you should take a look at the Surface Pro's. Crazy durable and will run standard apps (aka anything Autodesk). I am still on the fence myself as the tablet experience on S Pro isn't great, but the device sure is built well and offers an opportunity for light construction app work when I am away from my more powerful office laptop

The Surface Pro May be “durable”, but they have a major reputation of not being reliable. This has been born out anecdotally for me when friends and relatives have bought them. They tend to fail. Just google “surface pro reliability”. It’s nice that they used stronger/thicker materials on the Surface Pro, but I don’t think they are in the same league as Apple for manufacturing and “below the surface” industrial design at all.

I think most of us are frustrated with the new iPad not because Apple makes terrible products, but instead because Apple make mostly incredibly well made and reliable products. When a new model is released at a higher price point with what appears to be a lower quality level — people speak out.

I have been buying Apple products for 30 years and the new iPad Pro is not representative of the hundreds of Apple devices I have purchased. The iPad my new Pro replaced was heavily used for 4 years 6 to 10 hours per day and worked BETTER than the day I bought it due to impressive updates and support. The very expensive Sony Android tablet I bought in Japan was purposely obsoleted within 18 months (no new updates to Android). My average Apple product over 30 years has lasted 4 to 7 years of use. This is a big part of justifying the price.

I returned the new iPad Pro and bought last years model, which is very much in line with Apple’s long standing level of quality. Sometimes even the best company makes a dud. And some duds are pretty; but still duds.
[doublepost=1545505469][/doublepost]
Replace 'WE' with Jony Ives and I'll agree. Ipad is supposed to be a durable, use anywhere device. The approach to overcharge for making it wafer thin and ongoing excuses from executives is an epic PR fail.

I could not agree with this statement more. Whoever is driving this “thin is king” mantra at Apple needs to just STOP. Light is critical, thin is not.
 

vmflapem

macrumors 6502
Dec 27, 2013
424
67
Ok, come on, Apple obviously does their research. There’s a reason why phones and tablets are getting thinner and lighter. It’s called market research. They spend millions on it, you don’t. So you don’t know what you are talking about, no offense.
[doublepost=1545363445][/doublepost]

They are not flimsy. I’ve had mine for a month. I take it with me every where, in a bag full of stuff. It’s only protection is the Apple folio or the Apple Keyboard folio. It’s as straight as straight can be. I don’t use it any differently, or protect it any differently than I have with any other tech product I’ve ever had. Yes, I take care of my things and protect them to the best of my ability. The only issue I’ve ever had, in all the Apple products I’ve ever owned, is cracking my MacBook screen twice. Sucks, but it was my fault. I owned up to it. They were kind enough to fix it for free the first time, out of warranty. The second time I wasn’t so lucky. THAT’s my problem with posters on here. They don’t take care of their **** then blame Apple when they won’t exchange it. Quite frankly, it’s stupid.

For the hundredth time, these iPads are not bending on their own. They are bending at the factory and being shipped that way, or they are being bent by their users applying too much pressure to them. Of course, you notice it’s bent out of the box, return it - Apple will exchange it in that 14 day window. Outside of that window, how the heck are they supposed to know it was really bent out of the box. They are a business. They are there to make money. For every exchange they lose money. And you, as a consumer, can make your choice not to buy their products.

Bottom line - don’t be stupid and pay attention when you unbox a product to make sure it is to your liking. Don’t be careless and take care of your crap. It’s not that hard.
[doublepost=1545363837][/doublepost]

Mine goes in my bag every single day. To work and home from work. Not bent. Don’t do anything different. This whole problem is way over exaggerated. Just like the poster who said the store employees were acting shocked. Exaggeration or lie.


So i assume their "research" found that consumers would much rather have a bent ipad than a slightly thicker iPad? Damn, that's definitely some research
 
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1984

macrumors 6502a
Jan 1, 2005
579
120
I could not agree with this statement more. Whoever is driving this “thin is king” mantra at Apple needs to just STOP. Light is critical, thin is not.

Haven't we been collectively saying for years, ever since the emergence of the camera bump, that Apple's obsession with thinness has to stop? I think the statement they made about the bend being normal may be the worst part and needs to be called out. A true Apple fan should be critical when they screw up. The more you let a company get away with the more they will try to get away with in the future and Apple is no exception. Ignoring the issue will only lead to more serious issues down the line.
 
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The Game 161

macrumors Core
Dec 15, 2010
23,140
12,511
UK
A few different angles

 

The Game 161

macrumors Core
Dec 15, 2010
23,140
12,511
UK
Damn no way I’m keeping that

Mine was go through EE and not apple so I wouldn't be able to get it replaced anyway and to me it isn't noticeable and it depends on the viewing angle.

It seems fine to me.

I will just keep it as the performance doesn't change anything and unless you are obsessively looking at it you won't really notice any difference or any bending on it. I'm past the 30 days return policy with EE anyway
 
Last edited:

KevinN206

macrumors regular
Jan 18, 2009
241
148
Super thin device from a manufacturer known for thin products with a history of devices that can bend. Along with confirmation from manufacturer that their prior product (iPhone 6/6Plus) was known to bend.

What do we do with this information, as modern day educated consumers?

You expect these things could happen.

I own a 1st Gen iPad Pro 12.9" which has a slight bend yet continues to work.
- Am I going to flip out and go nuts over a tiny bend? No. Because I am aware that it is a thin device.
- Am I going to lambast the manufacturer for making a thin product that might bend? No. Because it's a thin product.

People are over-analyzing their products. Yes, they are expensive. Yes you expect good build quality. But just look back on the manufacturers prior products and if you still choose to purchase them then.. Deal with it.

Hopefully that tiny bend on OPs iPad doesn't cause a major problem with their inflated ego.

Hilarious really.

You can have it thin and still be resilient against bending by using the right alloy and the right reinforcement. The new iPP are literally a sheet of recycled aluminum without much reinforcement. To top it off, they put a freaking hole in the middle of the case - the weakest point for a HOLE. That's like drilling a giant hole through a load bearing beam. Are you serious? To make matters worse, Apple increased the price of the cheapest iPP from $650 to $800 ($150 increase or 23%) and made the newest iPP WEAKER. How is it possible that going from 6.1 mm to 5.9 mm caused it to be MUCH weaker?

Hilarious really.
 
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Dutch apple user

macrumors newbie
Dec 16, 2018
14
18
Send it back again i also print these pictures and put them with the return box towards apple this second time i send it. Before this 5 days ago they cant find the problem..

I was also planning on buying a imac 27 inc but if this issue aint get solved.. then its sadly the last apple for me
[doublepost=1545660778][/doublepost]From the top
 

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shinseiromeo

macrumors 6502
Aug 8, 2017
272
58
What model is that Dutch?

I would also advise you AGAINST buying a new iMac today. The model is going on two years of age without updates. I own the 2017 summer model and it’s the same one being sold today.
 

Dutch apple user

macrumors newbie
Dec 16, 2018
14
18
What model is that Dutch?

I would also advise you AGAINST buying a new iMac today. The model is going on two years of age without updates. I own the 2017 summer model and it’s the same one being sold today.


Hey, its de ipad pro 11inch 256gb lte ( cellular) model

When does the new imac comes out?


I send this to apple with pictures so now they cant say they aint see a anything
 

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