Bent Iphone 6

[MJD Dawg]

Yeah, this has been a repeated scenario. My guess is bent out of the box or bent putting in/out of the case. Really don't see it happening with the case on.

But the biggest issue here is that Apple is denying the claim. Apple needs to get their **** together and figure out where they stand. They either state there is an issue and in some rare cases this phone will bend and they are happy to give exchanges for these. Or deny all bending claims because their stand is that the phone simply cannot bend without excessive damage to the phone.

Jony has gone too far down the path of making these phones supposed works of art imho.

Yet what incentive is there for Apple to deviate from this strategy when they've sold 40 to 50 million iPhone 6's in the last quarter?

If a few tens, hundreds, thousands of people return their phone's bent then what do they care? To them it's simply a cost of doing business.

But I feel it's a cost that will come to hurt them longer term as I've seen many times already since the iPhone 6 launched complete tech neophyte's talking about whether the phone bends. It may not be a big deal to Apple in terms of raw numbers, but when one of the pillars of the Apple brand (build quality) is brought into question, eventually there will be a price to be paid.

 

[McDaddio]

Are you sure of that? Antennagate didn't cause millions and millions of returns.

Yes, I am sure of it.

I had a 4 and with the case I already had on it didn't have any antennagate issues. I would expect that millions and millions of people also had cases for their phones.

 

[jpeg42]

Yes, I am sure of it.

I had a 4 and with the case I already had on it didn't have any antennagate issues. I would expect that millions and millions of people also had cases for their phones.

Ok but your stance is that it can't bend with normal use or there would be millions and millions of returns. So you are saying like with the iPhone 4, normal use means you need to put a case on to avoid the issue?

 

[McDaddio]

But the biggest issue here is that Apple is denying the claim. Apple needs to get their **** together and figure out where they stand. They either state there is an issue and in some rare cases this phone will bend and they are happy to give exchanges for these. Or deny all bending claims because their stand is that the phone simply cannot bend without excessive damage to the phone.

So your stance is that a store should not have any leeway and judgement in how they deal with a customer concern? Interesting.

Apple has a stance. It is just that people don't like it.

Interestingly enough, it is this leeway that causes them issues:

1. I bent my phone through misuse.
2. Let me get on the internet and find how other people have managed to get someone at Apple to exchange it.
3. I will just tell everyone I treated it as if it were a fragile piece of thin glass and never in fact used it (like that guy here who claimed he measured his phone every night and then on day 15, it was magically bent).


This forum, as are others, filled with people who are trying to game the system whether it is how to get a cheaper plan, jail break a phone, etc.

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Ok but your stance is that it can't bend with normal use or there would be millions and millions of returns. So you are saying like with the iPhone 4, normal use means you need to put a case on to avoid the issue?

No, I am saying that with normal use (having a case on) people didn't notice the issue and didn't ask for a return.

Besides, this is a red herring since Apple did determine that there was an issue, so the comparison with "bendgate" is irrelevant.

 

[jpeg42]

Besides, this is a red herring since Apple did determine that there was an issue, so the comparison with "bendgate" is irrelevant.

You have selective memory here. Apple denied it. Remember the big presentation with Stevie where he showed off the airplane hangar where they test reception? You're holding it wrong? All other phones do it too? It is a graphical error with the bars?

 

[Imory]

I'm sorry to hear about your phone being bent. Out of curiosity, could you enter your serial number here and tell us the production week of your phone? Would be interesting to see if it's one of the early ones from when they started producing the phones.

http://www.chipmunk.nl/klantenservice/applemodel.html

It's a widely used service here on Macrumors, so don't worry about it.

 

[oldtrance]

I have contacted apple care to see what they say and I will also try the store in the city but send in my gf this time see if that helps. It must have bent in the case Its only been taken out of the case one time which is when I noticed the bend. The thing I don't get is I have wore jeans like 3 times since I have had it (2 months) so it can only have happened anyone of those times because any other time I wear loose jogging bottoms or shorts of some kind with lose pockets.
When I was in the store the guy was telling me hardly any get brought back and the whole of his staff had iPhone 6 in their front jeans pocket and none were bent, I asked to look at them all but he refused, I really think this will get worse many people with cases might not even know their phones are bent like me.
I appreciate some people have obviously sat on theres you can tell from the pictures because they are usually bent on both sides and in the middle.
Anyway I will continue to try to replace this and keep my eye on what other people are doing with their bent phones.

 

[Jazper]

Yeah, this has been a repeated scenario. My guess is bent out of the box or bent putting in/out of the case. Really don't see it happening with the case on.

But the biggest issue here is that Apple is denying the claim. Apple needs to get their **** together and figure out where they stand. They either state there is an issue and in some rare cases this phone will bend and they are happy to give exchanges for these. Or deny all bending claims because their stand is that the phone simply cannot bend without excessive damage to the phone.

Completely agree. Not impressed at all my Apple the issue is that it's only the staff at the store who really have to deal with people with bent iPhones - any store employee giving out replacements is making an exception to their policy and I can't imagine this will happen that often anymore unless Apple revisits this issue.

Personally I think if you're iPhone is bent they should allow you either 1 replacement for free (unless something else actually going wrong with the phone) or a refund.

 

[HenryDJP]

So your stance is that a store should not have any leeway and judgement in how they deal with a customer concern? Interesting.

Apple has a stance. It is just that people don't like it.

Interestingly enough, it is this leeway that causes them issues:

1. I bent my phone through misuse.
2. Let me get on the internet and find how other people have managed to get someone at Apple to exchange it.
3. I will just tell everyone I treated it as if it were a fragile piece of thin glass and never in fact used it (like that guy here who claimed he measured his phone every night and then on day 15, it was magically bent).


This forum, as are others, filled with people who are trying to game the system whether it is how to get a cheaper plan, jail break a phone, etc.

No, I am saying that with normal use (having a case on) people didn't notice the issue and didn't ask for a return.

Besides, this is a red herring since Apple did determine that there was an issue, so the comparison with "bendgate" is irrelevant.

I agree with all your points. Well said. Sad that some people here feel the need to ride the jock of faceless people who come up with such crazy antics, especially when the majority of those people are newly registered here.

 

[dragonjinse]

After reading your story.. I'm scared to take my phone off of the case now.
I don't want to see my phone bent

 

[Bobby Corwen]

I'm here for the rip.

you yourself said it in the OP. Youre dieting wrong

That's what caused it. Lol jk

 

[Thekarens]

After reading your story.. I'm scared to take my phone off of the case now.

I don't want to see my phone bent

Right! What I don't know won't bother me.

 

[techspin]

I have contacted apple care to see what they say and I will also try the store in the city but send in my gf this time see if that helps. It must have bent in the case Its only been taken out of the case one time which is when I noticed the bend. The thing I don't get is I have wore jeans like 3 times since I have had it (2 months) so it can only have happened anyone of those times because any other time I wear loose jogging bottoms or shorts of some kind with lose pockets.
When I was in the store the guy was telling me hardly any get brought back and the whole of his staff had iPhone 6 in their front jeans pocket and none were bent, I asked to look at them all but he refused, I really think this will get worse many people with cases might not even know their phones are bent like me.
I appreciate some people have obviously sat on theres you can tell from the pictures because they are usually bent on both sides and in the middle.
Anyway I will continue to try to replace this and keep my eye on what other people are doing with their bent phones.

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haha whatever

Yes because examining everyone else's phone proves you didn't bend yours. Maybe state your case in a calm, reasonable way and they would be more inclined to help you out. Sending your gf will probably help. Unless she's ugly.

 

[oldtrance]

Yes because examining everyone else's phone proves you didn't bend yours. Maybe state your case in a calm, reasonable way and they would be more inclined to help you out. Sending your gf will probably help. Unless she's ugly.

I was calm at first but I aint about to suck up to some apple "Genius" who in no way will replace my phone, my gf had no luck either today basically told her to get apple care, or sell it with the case on haha ****ing genius indeed

 

[oldtrance]

And OP, while you're at it, change out your smoke detector battery. That beep sound every 30 seconds is annoying.

is that supposed to be a joke or a insult, I mean its terrible either way but please feel free to post some more

 

[Surf Monkey]

Yes i am the emotional one right? Read who I was responding to. Why are you not mad at them for being emotional? Oh wait because he follows you are surf monkey around like a puppy dog and defends you at every chance.

I'm not even participating in this thread. Please feel free to leave me out of it.

 

[lordofthereef]

Well, can't say I didn't see this thread going in this direction...

 

[marshallbedsaul]

Honestly the phone is very slim, and seems like it could easily bend. But placing in tighter jeans/tailor suit pants could cause a bend. And the back pocket which a lot of people do by default. I'm sure this issue is being/has been resolved for the next line of iPhones. For my iPhone 6 I keep it in a solid case and take it out at home.

 

[AndrewR23]

Just another reason the 6/6+ are a joke. My mom had the 6 for a month, no case and she bent it. She has no idea how. She had the 5S, 5 before that with no issues. Returned the 6 and got another 5S.

If Apple let go of its stupid thinness obsession, we would get better battery life too.

 

[marshallbedsaul]

Just another reason the 6/6+ are a joke. My mom had the 6 for a month, no case and she bent it. She has no idea how. She had the 5S, 5 before that with no issues. Returned the 6 and got another 5S.

If Apple let go of its stupid thinness obsession, we would get better battery life too.

Not exactly a joke?, the 6/6+ is a solid product. I have noticed almost every new product and revision new models(cars,phones,shoes,watches). Is some how cheaper/ prone to break. Compare the durability bend ability to the first iPhone ?

Traditionally this is how companies do things and they make money doing this a certain way. A consumer buying things we have to expect failures/ defects

End of rant.

 

[AndrewR23]

Not exactly a joke?, the 6/6+ is a solid product. I have noticed almost every new product and revision new models(cars,phones,shoes,watches). Is some how cheaper/ prone to break. Compare the durability bend ability to the first iPhone ?

Traditionally this is how companies do things and they make money doing this a certain way. A consumer buying things we have to expect failures/ defects

End of rant.

I feel its a joke because the phones are made so cheap this year. Apples obsession of thinness is getting too ridiculous now. And the Ram limitation to top it off. Besides a bigger screen, I noticed 0 difference from my jailbroken 5S to a 6.

 

[marshallbedsaul]

I feel its a joke because the phones are made so cheap this year. Apples obsession of thinness is getting too ridiculous now. And the Ram limitation to top it off. Besides a bigger screen, I noticed 0 difference from my jailbroken 5S to a 6.

The iPhone 5s/6 are very similar indeed., the 6 has a few cool features(chip,camera stuff;battery,design)

The thing is w.e it happens, times are a changing., so phones change.
My iPhone 6 has yet to bend, and should.(lol) 2 kids (3 year old and 10 month old) I wear tailored suits and slimmer jeans. I move up,down,left,right, to many times a day. I play horse for my kids., piggy back w.e. My phone has yet to bend.
I'm prob one of the first people to complain about apple products. Been on this site for almost 8 years, and suggestions allowed me to get new MacBooks,mb pro, iPhones due to pixel issues.
But with new products such as (MacBook air, iPhone 6/6+ new ipads) I may take extra care/precautions with thinner revisions. Yes I own all of the listed items (between the wore and I)

 

[Brian Y]

Just another reason the 6/6+ are a joke. My mom had the 6 for a month, no case and she bent it. She has no idea how. She had the 5S, 5 before that with no issues. Returned the 6 and got another 5S.

If Apple let go of its stupid thinness obsession, we would get better battery life too.

And I've had my 6+ since launch and haven't bent it - because I look after my stuff properly.

 

[maflynn]

[MOD NOTE]
Like the other bent phone threads, this is devolving into bickering and insults.

Closing.