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Best Buy bent my iMac
- Thread starter Montymitch
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you think thats bad? i asked where the macs were at a best buy and the person stared at me and said "What are macs?" i was like "forget it." literally, and walked away...
Pictures? I'm an idiot and didn't take any. Damn.
It's a 27" btw.
It's currently on its second voyage, they said they might "junk it out"and give me a new one. I'll keep this thread updated when I hear more.
Edit: The manager needed some convincing that it was indeed bent, I think she didn't want to deal with it.
It's a 27" btw.
It's currently on its second voyage, they said they might "junk it out"and give me a new one. I'll keep this thread updated when I hear more.
Edit: The manager needed some convincing that it was indeed bent, I think she didn't want to deal with it.
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There are hundreds/thousands . . . . . millions? of reasons it's called Worst Buy.
Unfortunately, you're living one of them right this minute.
They owe you a new machine.
Best wishes and good luck.
I wouldn't hesitate with a tort action against them.
Unfortunately, you're living one of them right this minute.
They owe you a new machine.
Best wishes and good luck.
I wouldn't hesitate with a tort action against them.
Victory!
Today I picked up a shiny new iMac, courtesy of Best Buy. The whole process took considerably longer than I'd have liked, but after all is said and done, I essentially upgraded a 3 year old machine for nary a penny, not counting time lost. I kind of wish that the fusion drive was an option, apparently they don't sell them at BB. Oh well. Geek Squad pulled through in the end.
Today I picked up a shiny new iMac, courtesy of Best Buy. The whole process took considerably longer than I'd have liked, but after all is said and done, I essentially upgraded a 3 year old machine for nary a penny, not counting time lost. I kind of wish that the fusion drive was an option, apparently they don't sell them at BB. Oh well. Geek Squad pulled through in the end.
Victory!
Today I picked up a shiny new iMac, courtesy of Best Buy. The whole process took considerably longer than I'd have liked, but after all is said and done, I essentially upgraded a 3 year old machine for nary a penny, not counting time lost. I kind of wish that the fusion drive was an option, apparently they don't sell them at BB. Oh well. Geek Squad pulled through in the end.
Congratulations!
If I were you, I'd get AppleCare for that iMac and take it to Apple directly in the future.
Victory!
Today I picked up a shiny new iMac, courtesy of Best Buy. The whole process took considerably longer than I'd have liked, but after all is said and done, I essentially upgraded a 3 year old machine for nary a penny, not counting time lost. I kind of wish that the fusion drive was an option, apparently they don't sell them at BB. Oh well. Geek Squad pulled through in the end.
Most iMacs have the ability to add the blade SSD and make it a fusion drive. If you don't feel like taking a guitar pick to your brand new computer, go talk to the Apple Store or an authorized repair shop not named Best Buy about it.
Glad it worked out for you in the end!
I visit my local Best Buy fairly to browse and play with merchandise, but I would never rely on a salesperson there to have accurate technical information. Pretty much the only thing those folks are good for is "how much?" and "ring me up!"
Often I will be in looking at Macs and will overhear the salesperson try to answer questions to new customers... so many times I have been tempted to interrupt and correct them. I've learned to just keep my mouth shut though, i don't want to be that guy.
To be fair, there's a good reason for that. We as consumers demand the lowest possible prices, so they in turn pay their employees as little as they can. So you're not going to get tech and industry experts, you're going to get inexperienced college students looking for part time or summer employment. It is fallacy for consumers to expect expert advice on their pay grade.
I speak from experience working in a different consumer retail chain store, where the bulk of my "training" came from studying PowerPoint slides which dumbed things down to the level of "brand X is good, brand Y is better, brand Z is best" and how to upsell and sell add-ons. Then pros and contractors would come into the store and expect me to talk at their level. Sorry, not for $9/hour...
I visit my local Best Buy fairly to browse and play with merchandise, but I would never rely on a salesperson there to have accurate technical information. Pretty much the only thing those folks are good for is "how much?" and "ring me up!"
Often I will be in looking at Macs and will overhear the salesperson try to answer questions to new customers... so many times I have been tempted to interrupt and correct them. I've learned to just keep my mouth shut though, i don't want to be that guy.
To be fair, there's a good reason for that. We as consumers demand the lowest possible prices, so they in turn pay their employees as little as they can. So you're not going to get tech and industry experts, you're going to get inexperienced college students looking for part time or summer employment. It is fallacy for consumers to expect expert advice on their pay grade.
I speak from experience working in a different consumer retail chain store, where the bulk of my "training" came from studying PowerPoint slides which dumbed things down to the level of "brand X is good, brand Y is better, brand Z is best" and how to upsell and sell add-ons. Then pros and contractors would come into the store and expect me to talk at their level. Sorry, not for $9/hour...
I guess that's why they wouldn't hire me:
1. I'm a grown up (45)
2. I've used both PCs and Macs
3. I have some PC certifications
4. I actually come to work
1. I'm a grown up (45)
2. I've used both PCs and Macs
3. I have some PC certifications
4. I actually come to work
I've heard a rumor that someone had a good experience with Best Buy, but I cannot find anyone who will confirm that.
A friend bought a brand new laptop, and within 2 weeks, the screen goes wonky. Best Buy wouldn't honor the warranty.
Avoid avoid avoid avoid avoid avoid avoid
A friend bought a brand new laptop, and within 2 weeks, the screen goes wonky. Best Buy wouldn't honor the warranty.
Avoid avoid avoid avoid avoid avoid avoid
Oh I've had plenty of good experiences with Best Buy. But none of them involve Macs.
They've done well (surprisingly enough) rebuilding my wife's windows box, and I've had 3 or 4 TVs successfully and painlessly serviced (or looked at and replaced).
I worked at BB as a GS Agent at age 42. Probably worked harder than most I worked with.
I have all the certs.
My experience wasn't really negative. Just fun 90% of the time and stressful (work load) 10%. Anybody who has ever built a computer on their own and knows Windows inside and out could breeze through a day.
As for Mac. They're sent out. They're not supposed to be worked on in house. When I later worked at Apple as a Genius I realized why they don't want BB employees working on Macs.
Reminds me of that episode of The Big Bang Theory when Penny takes Sheldon present shopping!
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I remember the original Geek Squad...
This was in Minneapolis when they dressed the same but used real classic cars. They were the tops in Unix, Linux (very new then), print servers, and obscure computing technologies. I remember having Red Hat 3 then and wanting to be one of them.
Funny how life changes things.
Now the GS is a joke, and the original guys are probably in Aruba...
This was in Minneapolis when they dressed the same but used real classic cars. They were the tops in Unix, Linux (very new then), print servers, and obscure computing technologies. I remember having Red Hat 3 then and wanting to be one of them.
Funny how life changes things.
Now the GS is a joke, and the original guys are probably in Aruba...
Seems completely unfair as you paid for extra protection and your iMac gets treated like that. The problem is that the employees don't understand how to care for these products that we have bought with our hard earned cash. If I were you, I would email the area manager, cc in the store manager, explain how upset you are, basically kick up a fuss.
I remember a few years ago , I was in a similar situation with a company. So I found the CEO's email from a bit of digging, emailed him personally and cc'd in the store manager, next thing you know I was refunded and given store credit.
I hate it when people try to get something for nothing but you must speak up when you have been treated poorly.
Best of luck.
