Hello, I’ve recently had a bad experience with this retailer (Best Buy) and would like to share my thoughts. To begin I’d like to say this post is not intended to bash Best Buy or its employees. Simply put, please do not shop at Best Buy. In case you did not know, Best Buy uses "The Retail Equation" to track customer returns. This system (not Best Buy) has the right to deny your returns or flag you which will then result in return rejections. This is completely unacceptable. So while you may be able to return an item now, let's say you buy a Mac next time and it’s having issues or perhaps you're doing something as easy as a price match this will count against you. Macs are high ticket items and you may end up with a rejection, leaving you with a defective product and money down the drain. This is nuts, how could my return of a memory card put me on a return “ban’? So I started asking the customer service lady and her manager questions as to what this “TRE” does and how they keep track of purchases/returns. Nobody was capable of giving me an answer as to what they track exactly, how they track it, and if anything can be done to reverse a “Ban” or return decline. In other words, you are at their mercy when it comes to trying to return an item. Why continue shopping at Best Buy? Please think twice before shopping there as your next purchase or purchases could be denied of a return for no reason. Questions that the store general manager, a customer service representative at 1-888-BEST-BUY, and a TRE representative could not answer: How does Best Buy/TRE track returns? Are these return/exchanges tracked via ID? In the event that the ID wasn’t scanned for the return, is the return then tracked via reward zone membership? In the event that the ID wasn’t scanned, and the customer did not use a reward zone membership, are returns tracked via the credit card that was used? Therefore linking the return activity via credit card/credit card name to a particular person? How does the system view a customer as a potential return abuser? 3 returns? 4 returns in a month? Two $1,000 returns in a week? How does the system know which customers to decline and which ones to allow?