iPhone 8(+) Best Buy Return Policy

cave1238

macrumors regular
Original poster
Feb 20, 2012
148
91
So I used my upgrade and got a Note 9 after being on iPhones, hated android so I returned it and got an iPhone 8plus. Now I wish I would’ve got the XS Max, I’m still in my 14 day window, does anyone know if Best Buy has a limit on exchanges?
 
Last edited:

Breezygirl

macrumors 6502a
Oct 7, 2011
642
457
There is a whole thread here about Best Buy banning people without notice for returns. You can probably find it with the search feature. You are probably fine, the only way to know is to contact Best Buy and try to return.
 
  • Like
Reactions: cave1238

barkomatic

macrumors 601
Aug 8, 2008
4,108
1,871
Manhattan
They do, but I don't think it would be triggered with one more return. They use a service called "retail equation" I believe.

I've done two returns in a row and didn't have an issue, but if this is your 5th high value return or whatnot you may.
 
  • Like
Reactions: cave1238

imlynxy

macrumors 65816
Mar 8, 2012
1,241
429
Go and return it. I really doubt they blacklisted you just for one previous return. Take what you wat and please be happy. Good Luck!
 

pirarre

macrumors 6502
Feb 10, 2010
416
80
I went there about last week with my daughter to return a Christmas gift. They gave her a warning and she don’t even shop there, nor does she return/exchange items at all.

All Best Buy stores don’t participate in this program either.
 

noobinator

macrumors 604
Jun 19, 2009
6,533
5,623
Pasadena, CA
I bought and returned a Sony flip phone from them in early 2000s and they blacklisted me after one return. Things may have changed since then though .
 

samven582

macrumors 6502a
Jan 2, 2009
713
40
So I used my upgrade and got a Note 9 after being on iPhones, hated android so I returned it and got an iPhone 8plus. Now I wish I would’ve got the XS Max, I’m still in my 14 day window, does anyone know if Best Buy has a limit on exchanges?
Never buy a phone at Best buy
 

timeconsumer

macrumors 68000
Aug 1, 2008
1,773
1,475
Portland
Never buy a phone at Best buy
If paying full retail price on a phone, I agree. However, a lot of Best Buy deals (at least in the past and for Verizon) they will pay a down payment for you. So you can get phones $100-300 off depending on their promotions. Then after 14 days you can pay off the remaining balance with the carrier. So you save money at that point.
 

davedvdy

macrumors 6502a
Oct 25, 2011
575
327
I’ve heard somewhere that they block for 3 returns within 90 days. I’m very careful when I buy from Best Buy.
I think you basically got the return #, and it doesn't seem to matter the dollar amount with Retail Equation.
There's a screenshot in the link which proves what this person's Tweet is claiming.

Jake Zakhar: "3 total exchanges account for $87.43. I suppose losing me who just spent 5k on appliances over 3 cell phone cases is worth it. Banned from returns for a year. You lost a high dollar purchaser permanently over your lame system."

https://www.wsj.com/articles/how-yo...st-you-at-best-buy-other-retailers-1520933400
 

WarriorX

Suspended
Jan 4, 2019
10
6
I've returned many devices from Best Buy. Including my Note 9 after 30 days. Never had an issue.
 

ImAnAgent

Suspended
Oct 11, 2018
273
211
My mind
Never buy a phone at Best buy
I've never had a problem buying phones at BestBuy. I have only bought unlocked Android phones there such as the S8+ and my S9+. I had $250 in reward certificates so I used them to buy my S9+.

I don't make return anything for refunds but I have made a few exchanges over the past 5 years and never got banned. The last return for exchange was a 13" 2015 MBP for the 15" and an Apple Watch two years ago.
 

StaceyMJ86

macrumors 68000
Sep 22, 2015
1,873
1,502
Washington, DC
I think you basically got the return #, and it doesn't seem to matter the dollar amount with Retail Equation.
There's a screenshot in the link which proves what this person's Tweet is claiming.

Jake Zakhar: "3 total exchanges account for $87.43. I suppose losing me who just spent 5k on appliances over 3 cell phone cases is worth it. Banned from returns for a year. You lost a high dollar purchaser permanently over your lame system."

https://www.wsj.com/articles/how-yo...st-you-at-best-buy-other-retailers-1520933400
Wow. I never knew that. After reading this article, Best Buy lost me as a customer.
 

StaceyMJ86

macrumors 68000
Sep 22, 2015
1,873
1,502
Washington, DC
I've never had a problem buying phones at BestBuy. I have only bought unlocked Android phones there such as the S8+ and my S9+. I had $250 in reward certificates so I used them to buy my S9+.

I don't make return anything for refunds but I have made a few exchanges over the past 5 years and never got banned. The last return for exchange was a 13" 2015 MBP for the 15" and an Apple Watch two years ago.
I usually exchange and not return. I go to Amazon and Apple for my electronics.
 

imlynxy

macrumors 65816
Mar 8, 2012
1,241
429
UPDATE: I went to Best Buy on Friday and was able to exchange the 8 plus for the XS Max no problem!!
Congrats ! Really happy for you. You should get, what you want. We work hard for our money and every purchase should increade our level of utility. Welcome to XS Max club.
 
  • Like
Reactions: cave1238
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.