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Better hope your Apple Watch doesn’t need repairs
- Thread starter Ipadfever
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Thanks and I have no idea lol.Congrats.
Burning question. Did they immerse it in water
Rewarding them with another purchase when something like this happens is how we get to having worse customer service, worse QC on devices and getting progressively shown the finger by corporations in every possible way. The proper way is for them to fear that you won't purchase again. I don't support this 😟
Congrats on finally having this resolved, they shouldn't have made you go in that many times.
Well I don't support paying hundreds or thousands of dollars over my Mac-use-lifetime for the off chance that something might go wrong. In the past 16 years we have bought probably over 20 separate items, and only purchased Apple Care twice - once for my very first iMac and once for a butterfly keyboard MBA. We have never needed to use it and to me AC is a waste of money. The money we've saved by not purchasing AC can easily pay for a new device if ever it comes to that.
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I agree. However when I purchased my first Apple Watch last month I decided to get Apple Care for the first time as I felt the watch is more likely to have issues as it leaves my house daily unlike my laptop and iPad. My iPhone SE leaves the house daily but I am always careful with my phones and it is not as exposed as the watch. But who knows, it is all a gamble.
AppleCare has saved me thousands as phone and iPad prices can exceed $2k.
Apple support has changed and is not what it used to be. many took advantage and I guess Apple is not so genrous anymore.
Sorry to hijack this post. Something similar happening to me with Apple.
sent a stainless series 7 back to apple with a faulty crown. The fault was witnessed in the Genius Bar. Just had an email saying it’s not been replaced and no faults found. I should receive tomorrow with a report. And it has apple care Plus! 🤷♂️ poor service fro apple
sent a stainless series 7 back to apple with a faulty crown. The fault was witnessed in the Genius Bar. Just had an email saying it’s not been replaced and no faults found. I should receive tomorrow with a report. And it has apple care Plus! 🤷♂️ poor service fro apple
I assume as part of sending the AW over to Apple you un-paired it?
was un-pair/re-pair part of the troubleshooting process prior or at the Genius Bar? if yes - that did not solve the problem? if no - there might be the answer to your problem.
please update us when you get your AW back if it's working or not
Before I went to genius bar. I reset, unpaired and repaired to my phone. This didn’t resolve anything. In the store they carried out a diagnostic which showed no faults However, as the guy in the genius bar witnessed the crown was faulty, he said he’ll send in for repair. Which would most like result in a replacement. I’m very surprised it wasn’t just replaced, especially with it being covered by AppleCare plus. I’ll give it a try tomorrow and see anything has changed with it.. if not I’ll give them a call. I wasn’t aware of the express replacement service offered under Apple care as I’d have used it.
Express Replacement was and is one of the main reasons for me to buy Apple Care for my devices.
That raises question (at least for me): Why on earth do people get Apple Care without knowing what it includes? I‘d never accept sending the watch in for them to check it, if I have the option to get an upfront replacement….
That raises question (at least for me): Why on earth do people get Apple Care without knowing what it includes? I‘d never accept sending the watch in for them to check it, if I have the option to get an upfront replacement….
agree - and in the case above - why did the Genius Bar employee not bring it up?
Yes, poor advice from Apple. I’ve called them today to explain the problem hasn’t been resolved. It wouldn’t take An ECG which I’d imagine it would need pairing to a iPhone to check. Because the Genius said it had an intermittent problem with the crown and not clearly stated it was ECG related it seams it may need further testing, They are calling me back this evening. I’m just going to request they replace the watch. If not what’s the point in paying for AppleCare 🤷♂️