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DouglasCarroll

macrumors 6502
Original poster
Dec 27, 2016
391
409
Hi everyone,

Just a quick note of caution about Apple online prices vs actual store prices. I have a 2020 Macbook Air M1 with a dead battery. I looked up an out of warranty battery replacement on Apples website and the price quoted is $159. I made an appointment at my local Apple store and brought the laptop down. At the store I was quoted $279!!!

WTH?

I declined and instead just ordered a new battery from OWC for $92 including tax and shipping.

I’ll change it myself.

🤨
 
Sounds like the AppleCare price if anything else is found wrong with the machine. When I did a battery on my MBP, there was a bigger number on the invoice, but when you read through it, it's listed more like a disclaimer number of "might actually cost this".

Apple will not just replace a battery if they find some other issue.
 
No, I’m not going to be “that guy” and stand in an Apple store arguing with someone. I’ll just leave and replace the battery myself.

Nothing wrong with the thread you've created here, but it's worth noticing that instead of being "that guy" who asks why the price isn't what you expected you became "that other guy" who posted a rant thread on a public forum with "beware" in all caps and accusing the company of an intentional bait and switch but can't explain what you saw.
 
Nothing wrong with the thread you've created here, but it's worth noticing that instead of being "that guy" who asks why the price isn't what you expected you became "that other guy" who posted a rant thread on a public forum with "beware" in all caps and accusing the company of an intentional bait and switch but can't explain what you saw.

Said so well it is worth repeating.
 
Definitely more to the story than posted here. Nobody makes the effort to set up an appointment, go to the Store only to turn around and "just leave" unless they know something is wrong with the machine.
Also I find it odd that in Post #7 OP states that he thinks Apple OEM batteries are junk and prefers OWC. Why then, even go to Apple in the first place? I mean, if you can replace them yourself with a superior alternative, I don't know why you would bother going to an Apple Store for them to quote you a higher price.
 
Also I find it odd that in Post #7 OP states that he thinks Apple OEM batteries are junk and prefers OWC. Why then, even go to Apple in the first place? I mean, if you can replace them yourself with a superior alternative, I don't know why you would bother going to an Apple Store for them to quote you a higher price.
I said..."And also, the reason I’ve been replacing the Apple OEM batteries is because they had all swollen. The OWC batteries haven’t done this to me yet."

...hmmmm...I don't see the words "Apple OEM batteries are junk"...that's clearly you putting words in my mouth since I didn't write that. What I was responding to was another post where someone else attacked batteries OTHER than OEM who DID write..."All third party batteries, including OWC are poor quality."

This is clearly an opinion only, which I strongly disagree with having bought many OWC batteries in the past.

Lastly the "reason" I was willing to have Apple replace the battery at first for the ORIGINAL price was I couldn't be certain that there wasn't something else wrong with the laptop and I figured during the diagnostic for the replacement they would figure that out and let me know and I could decide if an additional repair was worth the expense...what I wasn't expecting was their pricing to be OVER $100 more than the stated price on their website. I recently had Apple replace a battery at the same store in my iPhone and it was EXACTLY the price listed on the website. Hence my hesitation and then rejection of their service. Just thought people might want to know about this ahead of time before they made an appointment if a store is far from them.

Look people, if you want to attack me for bringing up that Apple doesn't follow their own battery prices on their website because of some bizarre love relationship you have with Apple then by all means pay no attention to how much you are charged for anything, I could care less. And if you also want to attack other people for not acting in a way that YOU think is how they should act (argue with an employee in a busy store) then be my guest and act like an ass in front of everyone else in the store to "prove you're right", sorry not for me.
 
Extraordinary claims require extraordinary evidence.

You make a claim that Apple Store does "bait and switch pricing." Nobody else has heard of this before, so of course everybody will dismiss your claim. Everybody wants evidence.

Even a five year old child knows to ask "why?" Yet, you refused to ask this simple question. Asking a question and arguing are two different things.

Now you inject more doubt into the story by indicating you couldn't be "certain that there wasn't something else wrong with the laptop." Who the heck thinks that unless there is good reason to? So yes, Apple likely wants $279 to fix something else.
 
Just had Apple replace the battery in my 2018 MacBook Air on February 23rd and it was $129.00 plus tax.
 

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Hi everyone,

Just a quick note of caution about Apple online prices vs actual store prices. I have a 2020 Macbook Air M1 with a dead battery. I looked up an out of warranty battery replacement on Apples website and the price quoted is $159. I made an appointment at my local Apple store and brought the laptop down. At the store I was quoted $279!!!

WTH?

I declined and instead just ordered a new battery from OWC for $92 including tax and shipping.

I’ll change it myself.

🤨
You can order a genuine Apple battery and replace yourself:
 
Nothing wrong with the thread you've created here, but it's worth noticing that instead of being "that guy" who asks why the price isn't what you expected you became "that other guy" who posted a rant thread on a public forum with "beware" in all caps and accusing the company of an intentional bait and switch but can't explain what you saw.
This^^ I dont get why you wouldnt just get them to clarify the price error and could have been on your way instead of making a thread like this, which is false, it was a pricing error that probably would have been rectified in a matter of minutes.
 
All third party batteries, including OWC are poor quality. You'll get 6-12 months of usage before it goes bad. Stick with the Apple Store for $159.

Extraordinary claims require extraordinary evidence.

OK. Are you able to share a link to data from field/lab tests to back your “all third party batteries” statement? I challenge your take.

Newertech batteries — the line sold by OWC — are well-warrantied and have a long rep of meeting and even exceeding Apple’s own OEM specs. Moreover, they’ve been selling their Mac laptop lithium batteries for at least twenty years — going all the way back to selling batteries for Wallstreet PowerBook G3s.

As for other third-party batteries, yah, I tend to concur most are dechets, as I’ve been through more than I care to admit for my “obsoleted” ’Books (all models for which Apple won’t sell consumables, like batteries). Newertech batteries, meanwhile, do hold up really well and don’t seem prone to swelling any more than Apple’s OEM branded batteries do.

The original poster followed the OWC route for their MBA after Apple gave significantly inconsistent pricing for their battery replacement (heck, right hand not knowing what the left hand is doing happens even to the best of large corporations!) — meaning, it led them to purchasing a warrantied Newertech battery, not some Aliexpress or eBay special. I can’t blame them!

What’s interesting is how it isn’t a straightforward shopping experience of simply visiting Apple’s store online to look up the battery price, as Apple don’t want the consumer to do that without leaping through several gatekeeping hoops, to the newish “self-repair store” to find pricing.

Maybe the only thing as a consumer I tend to do differently is to have a product page, with SKU, open on a tab on my phone, should I need to go to a local brick-and-mortar location and find an in-store price is higher. With Apple, this may not always be possible because they don’t want to make this possible — or, at least, don’t want to make it easy and straightforward.

So being aware of risk for pricing inconsistency (and letting other consumers know about it) indicates a well-informed consumer trying to do right by those who find themselves in a similar situation. That’s not unreasonable.

To defend Apple the way you are, by summary dismissal of the OP, followed by providing no supporting data of your blanket remark about third-party batteries? That won’t win you some cheerleader coupon code or defence-loyalty discount on your next iPhone. :)
 
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OK. Are you able to share a link to data from field/lab tests to back your “all third party batteries” statement? I challenge your take.

Newertech batteries — the line sold by OWC — are well-warrantied and have a long rep of meeting and even exceeding Apple’s own OEM specs. Moreover, they’ve been selling their Mac laptop lithium batteries for at least twenty years — going all the way back to selling batteries for Wallstreet PowerBook G3s.

As for other third-party batteries, yah, I tend to concur most are dechets, as I’ve been through more than I care to admit for my “obsoleted” ’Books (all models for which Apple won’t sell consumables, like batteries). Newertech batteries, meanwhile, do hold up really well and don’t seem prone to swelling any more than Apple’s OEM branded batteries do.

The original poster followed the OWC route for their MBA after Apple gave significantly inconsistent pricing for their battery replacement (heck, right hand not knowing what the left hand is doing happens even to the best of large corporations!) — meaning, it led them to purchasing a warrantied Newertech battery, not some Aliexpress or eBay special. I can’t blame them!

What’s interesting is how it isn’t a straightforward shopping experience of simply visiting Apple’s store online to look up the battery price, as Apple don’t want the consumer to do that without leaping through several gatekeeping hoops, to the newish “self-repair store” to find pricing.

Maybe the only thing as a consumer I tend to do differently is to have a product page, with SKU, open on a tab on my phone, should I need to go to a local brick-and-mortar location and find an in-store price is higher. With Apple, this may not always be possible because they don’t want to make this possible — or, at least, don’t want to make it easy and straightforward.

So being aware of risk for pricing inconsistency (and letting other consumers know about it) indicates a well-informed consumer trying to do right by those who find themselves in a similar situation. That’s not unreasonable.

To defend Apple the way you are, by summary dismissal of the OP, followed by providing no supporting data of your blanket remark about third-party batteries? That won’t win you some cheerleader coupon code or defence-loyalty discount on your next iPhone. :)

I'm not making some extraordinary claim. There's an entire thread on OWC and third-party batteries right here in this forum. If you go through the thread, you'll see a huge number of mixed results.


Having a good battery warranty doesn't mean the battery itself is good. One of the most expensive steps is long term testing. Having the customer test the battery makes it much cheaper for the manufacturer.

Claiming that Apple baits and switches on service is an extraordinary claim. There is no motive for the Apple rep and OP acts weird by not asking a simple question.
 
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I'm not making some extraordinary claim.

You are.


All third party batteries, including OWC are poor quality. You'll get 6-12 months of usage before it goes bad.

Next time, perhaps try using the qualifier “many” to cover yourself if you’re not able supply consumer data to back your claim. :)


There's an entire thread on OWC and third-party batteries right here in this forum. If you go through the thread, you'll see a huge number of mixed results.


That is one thread concerning a specific MacBook Pro, whose original poster ended up getting roughly two years of good life out of their Newertech battery. I have no idea whether they regularly charged their battery to 100 per cent, ran from the charger whilst the battery was at 100 per cent, or otherwise. You don’t, either.

A broader look at discussions on the MR forums would reveal threads on which you weren’t a participant, and noting Newertech batteries, by and large, were working out well for folks:


Even so, these are anecdata, not data. I asked for consumer data to back your “[a]ll third party batteries, including OWC, are poor quality” contention.

And lest anyone forget, Apple will neither produce nor sell OEM batteries for any Macs they classify as “obsolete”. A lot of the folks on MR and elsewhere still run “obsolete” and “vintage” Macs as daily drivers and as occasional drivers because they still get the job done quite nicely.


Having a good battery warranty doesn't mean the battery itself is good. One of the most expensive steps is long term testing. Having the customer test the battery makes it much cheaper for the manufacturer.

No, a battery warranty is not an assurance that the product is good, but a warranty conveys two useful things:

One, the manufacturer/seller is confident enough in the overall quality of what they’re making/selling that they’ll take a hit for the product if it fails prematurely. (The same cannot be said of fly-by-night Aliexpress/eBay/Amazon sellers with brand names like “FIIWTAEG”.)

And two, if the overall quality of the product is garbage, the company making/selling the product would be out of business in short order from replacing nearly every warrantied battery they sold previously.

That said, I do agree with you that long-term testing is vital for good data reporting. And this is why I requested you to produce aggregate data to back your wide-stroke assertion about “all third-party batteries” — including those by Rewa and Dynapack (either of which may or may not be the manufacturer of Apple’s OEM batteries, but when sold by either of them under their own name, would not be first-party/OEM batteries).


Claiming that Apple baits and switches on service is an extraordinary claim. There is no motive for the Apple rep and OP acts weird by not asking a simple question.

It isn’t extraordinary when this actually does occur — and when it has occurred in just these last couple of months.
 
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Exactly. One can ask in a respectful manner and then make their choice. That's not an argument.

One must know how and when to pick their battles, as it were.

If walking into the shop, having budgeted for the online-quoted $160 plus tax, one is greeted with $280 plus tax, when that difference wasn’t in one’s budget? One ends up becoming that person if they contest the difference with staff and are denied the online price.

With Apple, there are hoops one must jump through just to get to that face-to-face interaction — putting the consumer on the spot for challenging the price after reserving time which Apple consider precious enough to line up with online appointments.

Walking is a way to skip the argument. It’s knowing when to hold ‘em and when to fold ’em, as Kenny Rogers might put it.
 
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