Are you 'freakin kidding me? I'm suppose to take time out of my busy day to read at&t's FAQ sheet. Tell me you must be joking. This should be front-and-center on Apple's website. No excuses.
so take your complaint to apple, as far as i can see your were provided with the info by at&t and NOT by apple...and seeing how all the support on the apple site leads you to the at&t site, yes, u were responsible for reading the info.
http://www.apple.com/support/iphone/
all right there for you......on apples site as u stated it was not.
QUESTION:
Business customers: Problems activating your iPhone?
ANSWER:
iPhone is only available to qualified Individual Responsibility Users (IRUs). An IRU is an employee who subscribes to service individually (with a 2-year service agreement and eligible plan) and assumes financial responsibility for his/her wireless account, but whose account is “attached” to his/her employer’s Foundation Account Number (FAN) in order to receive certain benefits (such as specialized business customer service). NOTE: iPhone and associated wireless service are not eligible for corporate service or equipment discounts. IRUs who activate an iPhone will lose any corporate discounts they have been receiving. If an IRU switches from an iPhone to another device, such IRU will have to cancel service to his or her iPhone and activate a new line of service with a new wireless number in order to receive any service discounts for which he or she then qualifies.
As noted in the Pre-Purchase Understanding, iPhone is not available to Individual Responsibility Users participating in Split Liability Billing (SLB subscriber) or Corporate Responsibility Users (CRUs) due to the unique CRU and SLB processes, billing arrangements and specialized offers that are not currently supported for iPhone.
If you are a CRU, or other corporate liable user or an SLB subscriber and are attempting to activate an iPhone, the information below outlines your current options, including the iPhone Return Policy.
CRUs
You are considered a CRU or other corporate liable user if your wireless service is intended primarily for business use and your company is the financially responsible party, whether or not you pay the wireless invoice.
Option 1:
Sign up for a new consumer line of service with a new phone number to use with your iPhone. Your existing CRU or other corporate liable user line of service and wireless phone number remain unchanged under the CRU or other corporate liable user account and you can continue to use them with your NON-iPhone device.
1) Follow the instructions provided with the iPhone for activating the device as a new AT&T subscriber and establish a new consumer line of service with a new phone number. Keep in mind this new line of service will be under a new personal account in your name, and you will be subject to a personal credit check.
2) After the iPhone is active, attach your new phone number to your employer’s IRU FAN at
www.att.com/wirelessdiscounts or by visiting an AT&T retail store. By attaching your phone number to your employer’s FAN, you’ll be able to access specialized business customer service with respect to your new phone number. However, because the new line of service and phone number are used with an iPhone, you will not receive any corporate discounts with respect to the new line of service/phone number.
Option 2:
Transfer your existing line of service from corporate responsibility to individual responsibility status so that you can use your existing phone number with your iPhone.
1) To initiate the service transfer process, check with your company’s wireless account manager to determine if you have permission to make this change to the CRU account. If you do not have permission, your company’s authorized representative will need to call 1-800-999-5445 Monday through Friday 8:00 a.m. - 8:30 p.m. EST to authorize your service to be transferred from corporate liability to your personal liability. Once your company’s authorized representative approves the transfer, he or she will provide you with the company’s IRU FAN, and the AT&T customer service representative will place a note on your CRU account validating that company authorization was provided. Important: You will not be able to proceed with the service transfer until approval has been provided by an authorized representative of your company.
2) Following your company’s approval of the service transfer, please call 1-888-444-4410 Monday through Friday 8:00 a.m. – 8:00 p.m. EST with your company’s IRU FAN on hand to request that your line of service and phone number be transferred to a new account in your name. At this time you will be subject to a personal credit check and will be required to agree to a wireless service agreement with an eligible plan. At the end of the transfer process, you will no longer be a CRU and your company will not be financially responsible for your account – you will be an IRU with personal responsibility for your own account and bill payment. You will be able to use your existing phone number with your iPhone.
3) Follow the instructions provided with the iPhone and activate the device as an existing AT&T subscriber. NOTE: As an IRU with an iPhone, you will not receive any corporate discounts available through your employer’s business agreement with AT&T.
SLB Subscribers
An SLB subscriber is an IRU whose employer is financially responsible for part, but not all, of the IRU’s wireless service. Specifically, the employer is financially responsible for data charges, but the IRU is financially responsible for voice charges.
Option 1:
Sign up for a new consumer line of service with a new phone number. Your existing SLB-enrolled line of service and wireless phone number remain unchanged under your IRU account and you can continue to associate them with a NON-iPhone device.
1) Follow the instructions provided with the iPhone for activating the device as a new AT&T subscriber and establish a new consumer line of service with a new phone number. Keep in mind this new line of service will be separate from your IRU account in your name, however, after successful activation of your iPhone, you can call Business Customer Services to have your individual accounts consolidated into one account. Keep in mind you will be subject to a personal credit check for the new line of service. Also, because the new line of service and phone number are used with an iPhone, you will not receive any corporate discounts with respect to the new line of service/phone number.
Option 2:
De-enroll your existing line of service and phone number from the Split Liability Billing program so that you can use them with your iPhone.
1) To initiate a de-enrollment from Split Liability Billing, you will need to call 1-800-214-0825 Monday through Friday 8:00 a.m. – 8:00 p.m. EST and request to be de-enrolled from the program and to personally assume full financial responsibility for your account. You will be required to change your current data plan to a plan that is compatible with iPhone. At the end of the de-enrollment process, you will still have your existing service and phone number and you will still have an IRU account that is attached to your employer’s IRU FAN, but you will now be personally responsible for paying *all* amounts incurred under your account, including all voice and data service charges.
2) Follow the instructions provided with the iPhone to activate the device as an existing AT&T subscriber. NOTE: As an IRU with an iPhone, you will not receive any corporate discounts available through your employer’s business agreement with AT&T
http://www.wireless.att.com/support_static_files/documents/Pre_Purchase_Understanding.pdf<--PRE PURCHASE UNDERSTANDING
