Big oops..ported number out of AT&T 10 days before contract end

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
Hi....we decided to switch from att to Verizon, and have 10 days left on the AT&T contract...somehow when my wife set up the new contract on the phone, she set it to port the numbers over immediately upon activation. So our AT&T service is dead because we just realized this upon activating the iPhone 5s. How will att deal with this? Will they charge us an ETF now? How much do you think it will be? Is our AT&T contract immediately terminated upon porting the two numbers out? Anyone else gone through this?

Thanks!
 

Givmeabrek

macrumors 68040
Apr 20, 2009
3,396
1,106
NY
Ouch! Your contract is terminated and you will owe about $100 plus the last months bill. :mad:
 

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
i know...cryin right now :eek:
what is the $ damage going to be on this "error" ?
any way to beg AT&T and not get screwed? will it be ETF per line?
 

articulatefool

macrumors regular
Jul 19, 2012
132
0
Transferring a number is considered immediate agreement to enact ETF.

You are now liable to pay the ETF fee that correlates with cancellation within the last month of the contract.

----------

i know...cryin right now :eek:
what is the $ damage going to be on this "error" ?
any way to beg AT&T and not get screwed? will it be ETF per line?
Only the ETF on the line that was transferred.

If multiple numbers were transferred, expect multiple ETF fees.
 

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
when she signed up with Verizon, she put both our numbers down there (2), so looks like ETF x2? what would the amount be? contract ends on 15th of October so 10 days exactly
 

mobiletech

macrumors member
Nov 17, 2010
97
15
Call them up, chances are they will waive it since it happened with in the month you were canceling.
 

articulatefool

macrumors regular
Jul 19, 2012
132
0
when she signed up with Verizon, she put both our numbers down there (2), so looks like ETF x2? what would the amount be? contract ends on 15th of October so 10 days exactly
There might not be any cancellation fees if cancellations take place at the end of the current billing cycle. You at least owe the rest of this month's bill.

Your contract will tell you absolutely everything you need to know. It is not possible for us to calculate the amount without knowing which terms and conditions you agreed to at the moment you entered into the contract.
 

Outrigger

macrumors 68000
Dec 22, 2008
1,760
93
I think it's prorated so if they charge you anything it shouldn't be very much. Less than $20??
less than $20? Thats not how it works. ETF is $360 upon activating your new line at the start and it drops by $10 each month. So the OP would have $120 give or take left even if you port your number a couple of days before your end date. Well, since there are 2 lines, it would be $120 x 2 = $240.

you can beg but ATT has zero incentive to give you a break since you're leaving them.
 

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
hmm...whats "winback"? wont this affect our new Verizon contract?
 

articulatefool

macrumors regular
Jul 19, 2012
132
0
Call AT&T and ask them to 'Winback" port you. Then cancel in 10 days.

Henry
You then may be liable to Verizon depending on how far along to the contract you are. If past the initial 3 days, you will forfeit your activation feel ($36), if after 14 days, you will owe the full $350 ETF per line in addition to the first month's bill.
 

HPLouis

macrumors regular
Nov 12, 2010
219
39
You then may be liable to Verizon depending on how far along to the contract you are. If past the initial 3 days, you will forfeit your activation feel ($36), if after 14 days, you will owe the full $350 ETF per line in addition to the first month's bill.
This is true. Hopefully the OP started with VZ less than 3 days ago. If not, you'll owe them some money. Now you're at the point of "who do I owe less money to?"

Henry
 

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
hmm...this is DAY 1 of activation on Verizon...we actually WANT to be Verizon customers...leaving ATT because of various poor service reasons...so, we have the iphone 5's here..i guess we would need to return them and get in line for another 2 iphone 5s?
 

OneMike

macrumors 603
Oct 19, 2005
5,652
1,582
Hi....we decided to switch from att to Verizon, and have 10 days left on the AT&T contract...somehow when my wife set up the new contract on the phone, she set it to port the numbers over immediately upon activation. So our AT&T service is dead because we just realized this upon activating the iPhone 5s. How will att deal with this? Will they charge us an ETF now? How much do you think it will be? Is our AT&T contract immediately terminated upon porting the two numbers out? Anyone else gone through this?

Thanks!
I had a similar situation. Almost identical except I had ported to google voice instead of another carrier.

The good news: You have 59 days to port back to AT&T and if you do so the ETF will be waived. Just call 1-800-331-0500.

When you port out the service is canceled immediately. Since you only have 10 days you "may" be able to simple call and get somebody to waive the fee. Although I kind of doubt as the ETF for each device now would be $95 each.

I simple ported back to AT&T from google voice. Got immediately credited and was done with it.

Since you're using Verizon you'd likely need to call them first to explain everything as porting back to AT&T would then cancel your Verizon service.
 

articulatefool

macrumors regular
Jul 19, 2012
132
0
hmm...this is DAY 1 of activation on Verizon...we actually WANT to be Verizon customers...leaving ATT because of various poor service reasons...so, we have the iphone 5's here..i guess we would need to return them and get in line for another 2 iphone 5s?
Correct.

But call AT&T for **** sakes! You may have an easy out.
 

From A Buick 8

macrumors 68040
Sep 16, 2010
3,114
127
Ky Close to CinCinnati
I made the same mistake, i thought our T-Mobile contract was up in August but it was not. So when the wife and kids switched to Verizon (ported their numbers), i later received the ETF from T-Mobile. It cost us $50 a phone so $150 total.... To say the least it sucked.
 

articulatefool

macrumors regular
Jul 19, 2012
132
0
I had a similar situation. Almost identical except I had ported to google voice instead of another carrier.

The good news: You have 59 days to port back to AT&T and if you do so the ETF will be waived. Just call 1-800-331-0500.

When you port out the service is canceled immediately. Since you only have 10 days you "may" be able to simple call and get somebody to waive the fee. Although I kind of doubt as the ETF for each device now would be $95 each.

I simple ported back to AT&T from google voice. Got immediately credited and was done with it.

Since you're using Verizon you'd likely need to call them first to explain everything as porting back to AT&T would then cancel your Verizon service.
You still lost the $20 port fee for Google Voice. Still a much easier loss than an ETF though.
 

nlkccom

macrumors 6502a
Sep 18, 2008
850
873
I made the same mistake, i thought our T-Mobile contract was up in August but it was not. So when the wife and kids switched to Verizon (ported their numbers), i later received the ETF from T-Mobile. It cost us $50 a phone so $150 total.... To say the least it sucked.
Unfortunately ETF from AT&T is much more. :(
 

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
just talked to ATT and they are being hard-a**es of course...$190 ETF...so calling Verizon now to see if I can somehow port the numbers back to ATT and get NEW numbers with Verizon UNTIL the 15th or 16th of this month...to take care of the ETF...
 

articulatefool

macrumors regular
Jul 19, 2012
132
0
just talked to ATT and they are being hard-a**es of course...$190 ETF...so calling Verizon now to see if I can somehow port the numbers back to ATT and get NEW numbers with Verizon UNTIL the 15th or 16th of this month...to take care of the ETF...
Pack up your new phones; you may have to return them.
 

treyjustice

macrumors 65816
Jun 14, 2009
1,139
41
TX
It's $350 for each phone minus $10 for every month you have served of the contract I believe
 

jokerz126

macrumors regular
Original poster
Oct 26, 2010
198
19
OK...so at least Verizon is being nice...they agreed to credit us the $190 to cover the ATT ETF :)
..liking Verizon so far!
 
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