black screen with cursor if resuming immediately form sleep

jamesraward

macrumors regular
Original poster
May 18, 2009
123
7
I've battled with apple support on this one, but I'm having an incredibly annoying issue where my screen goes black with only a cursor (which I can move) for up to 30 seconds after resuming from sleep. I had other issues so my new mbp was replaced but I'm still having this one.

any ideas? I've tried all the pram resets etc but it still happens.
 

Hieveryone

macrumors 601
Apr 11, 2014
4,158
1,476
USA
I've battled with apple support on this one, but I'm having an incredibly annoying issue where my screen goes black with only a cursor (which I can move) for up to 30 seconds after resuming from sleep. I had other issues so my new mbp was replaced but I'm still having this one.

any ideas? I've tried all the pram resets etc but it still happens.
I had this too, but 10.9.3 seems to have fixed it so far. Have you updated?
 

N3ILA

macrumors member
Sep 5, 2013
43
3
Pleasant Prairie, WI.
The same thing happened to me today on a late 2013 rmbp 10.9.3. I moved the cursor as in touched the trackpad just as the rmbp was going to sleep and bam black screen for a while showing only a cursor which can still move. Which I have only noticed on 10.9.3. Maybe this also has to do with the strange pink or red apple logo flash when the rmbp boots.
 

Tiguan

macrumors member
Jan 26, 2014
64
79
I've this issue too. It's only started in the last couple of days. I was already upgraded to 10.9.3.

It's a PITA, though not totally debilitating. :confused:
 

jps24

macrumors member
Jul 16, 2012
31
0
I am also having this issue. It is very annoying and it also seemed to have just started in the past couple weeks. I cant say for sure if it was 10.9.3 or not.
 

dgbarar

macrumors 6502
Feb 27, 2014
343
56
Fountain Hills, AZ
Hi,

I have this issue as well with my late 2013 15" RMBP with upgraded processor and separate graphics card since at least 10.9.2. Upgraded to 10.9.3 last week hoping it would resolve this problem but it did not.

I went to the Apple store in Chandler, AZ to see if a similarly configured machine operating under 10.9.3 would exhibit the same problem. They did not.

If I boot in safe mode the problem we are seeing does not happen. At this point I am uncertain if it software or hardware related.

Cheers,

Don Barar
 

dgbarar

macrumors 6502
Feb 27, 2014
343
56
Fountain Hills, AZ
Adobe Creative Cloud Appears to br Causing This Problem

Hi,

I have traced this problem on my machine to Adobe Creative Cloud. Are any of you that have a similar problem running this program?

Don Barar
 

wuush

macrumors member
May 4, 2014
76
8
Hi,

I have traced this problem on my machine to Adobe Creative Cloud. Are any of you that have a similar problem running this program?

Don Barar
I haven't noticed the issue recently. It seems it just vanished.
But the only adobe product i'm running is Lightroom 5, does it use Creative Cloud?
 

dgbarar

macrumors 6502
Feb 27, 2014
343
56
Fountain Hills, AZ
HI W,

Adobe Creative Cloud is a program that resides on your computer if you have any of the creative cloud products, e.g. Photoshop CC, Dreamweaver CC. It tells you when you have updates and maintains your subscription to the CC products. If Creative Cloud does open at least once per month then your are in violation of the CC agreement and your Creative Cloud software no longer functions.

You will know if you have the Creative Cloud software app operating if you have a symbol that looks like infinity (sideways 8) in the tray in the upper left of your Mac.

Don Barar
 

OSX15

macrumors member
Jun 2, 2014
94
28
Cyberspace
I have the exact same problem on my new 15 inch Macbook pro retina Mid 2014.. I am using creative cloud and a bunch of Adobe programs but not sure if this is the troublemaker.. if there is a fix for this, please let me know :cool:
 

konradsa

macrumors regular
Aug 25, 2014
189
10
Haven't seen this since upgrading to 10.9.5, can anybody else confirm it seems fixed?
 

joerick

macrumors newbie
Dec 15, 2003
10
0
I'm still getting it on 10.9.5. I do have Creative Cloud installed, though.

Does anyone know how to reliably recreate it? Then I might be able to confirm that Creative Cloud is the culprit.
 

Bending Pixels

macrumors 65816
Jul 22, 2010
1,244
306
Interesting...it appears that Creative Cloud may be the responsible app for this. Did a clean install yesterday (was testing PB3 of Yosemite) and didn't run into this issue until....reinstalled CC.

Will post this over on Adobe's forums.
 

Bending Pixels

macrumors 65816
Jul 22, 2010
1,244
306
Just ran a quick test. Quit the Creative Clod...sorry...Cloud application so that the icon doesn't show in the menu bar. Let my rMBP go to a black screen, and then pressed the space bar to wake it up. No problems. Restart the CC application and do the same....an 8 second delay before the screen comes back.

I'll post a note to Adobe's forums on this.
 

trypto

macrumors newbie
Sep 27, 2014
17
0
Bought a new mac book pro 2014
got the same thing !!! also i upgraded to 10.9.5
should i go to apple store for exchange ?
 

trypto

macrumors newbie
Sep 27, 2014
17
0
By the way its only with new 2014 MBP ? Cause i have a 2012 MBP on 10.9.4 and i dont have this problem !
 

nobodyjustwalks

macrumors regular
Jan 23, 2013
211
0
I guess Iʻm in....

Iʻve actually noticed this behavior a handful of times on my mid 2014 15" rMBP w/ Iris Pro.

Itʻll normally happen as the computer is just about to go to sleep.

1) Immediately after the screen shuts off and the computer goes into sleep mode
3) if you try to wake your computer by, lets say, touching your trackpad or keyboard, the screen will remain dark, only the mouse arrow displays, and your screen remains in this state
3) you're able to move the mouse arrow around the screen, but you cannot exit out of the dark screen and bring up your password box.

This lasts for exactly 30 seconds, no longer, no less. Iʻve tested this at 10, 15, and 20 seconds, and the computer stays frozen until youʻve waited 30 seconds.

Once 30 seconds has passed, the password box automatically appears, if youʻve set to do so.

**Hereʻs the interesting thing:

In System Preferences > Energy Saver, if I uncheck "Prevent computer from sleeping automatically when the display is off" and attempt to wake the computer directly after the display has gone dark, the computer immediately wakes and displays my password box.

**Therefore, my question to the members on this forum is simply:
Is this normal behavior?

Perhaps the computer is writing information to the disk before it goes into sleep mode?

Since I can replicate the issue anytime before the 30 second mark, providing that "Prevent computer from sleeping automatically when the display is off" is left unchecked, is this simply the normal behavior for the operating system?

FYI: I do not use any Adobe apps
 
Last edited:

Bending Pixels

macrumors 65816
Jul 22, 2010
1,244
306
I reported this bug to Adobe. They actually acknowledged it, and advised that a fix is coming with the upcoming updates to all of the Creative Cloud app's.
 

konradsa

macrumors regular
Aug 25, 2014
189
10
I reported this bug to Adobe. They actually acknowledged it, and advised that a fix is coming with the upcoming updates to all of the Creative Cloud app's.
Interesting, but I have this issue, and I don't use any Creative Cloud products.