I point out the market research quote because it showed the philosophy Apple used to have, which was to make products as great as they could first, and then let the demand for the product lead to success. That goes along with the way Apple products would "sell themselves" as I said.
It's not especially great that a company with that history (that already was and is known worldwide) is trying so hard to convince a market to accept them.
As great as apple is, even when Steve Jobs was still alive, they still needed advertising. Don't believe that farce "the product will sell itself"
Think back to their "Think Different" campaign...... Remember the all the people in those ads??? Non of those people had ANYTHING to do with Apple. But they cemented Apple's brand as a "different" company in our minds.
Brand ambassadors are just live versions of ads. They are not there to convince a market to buy Apple products or for market research. Ever wonder why you see one actor doing all the commercials for a perticular company? BRANDING
Now every time you see said actor you automatically think of the brand.
It's just ads. Unless you think Apple should never need ads.