bottom part of the watch got detached

Discussion in 'Apple Watch' started by Z62, Jul 21, 2015.

  1. Z62 macrumors newbie

    Joined:
    Jul 21, 2015
    #1
    when picking uo the Apple Watch from the charger, the bottom part of the watch got detached. Has anybody had this problem? any recommendations?
     
  2. AppleWes macrumors 6502

    AppleWes

    Joined:
    Oct 9, 2013
    #3
    Hope this doesn't keep happening... I know it's a small percent compared to millions sold, but still not comforting to know our Watches may fall apart any minute.
    Contact Apple, best way to get it fixed correctly (or replaced).
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #4
    Problems tend to be amplified here so don't worry too much about them. I keep hearing about swollen batteries in the iPhone but have never personally encountered them going all the way back to the original iPhone. There's no reason to allow reported problems (including the so-called "Bendgate" which has died down) to cause discomfort.
     
  4. Lennyvalentin macrumors 6502a

    Lennyvalentin

    Joined:
    Apr 25, 2011
    #5
    It's super curious it even happens at all though, because the magnet keeping the charging puck stuck to the Watch really is quite weak. I'd be surprised if it could resist anything stronger than wet tissue paper actually, much less be able to suck the backpiece off... :p

    I haven't seen any of the other cases mention if their watches were say, unusually warm for example; heat often losens these types of adhesives. That's the only thing I can think of that might be a cause for this to happen. I haven't really checked this out carefully myself, but when I've put my Watch on charging it doesn't seem to become particularly warm. However maybe this isn't true for everyone.
     
  5. zaquinho17 macrumors regular

    zaquinho17

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    Jul 16, 2015
    Location:
    Sydney | to | New Jersey
    #6
    photo?
     
  6. Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #7
    Photo would be great and curious which watch was affected by this.
     
  7. JayLenochiniMac macrumors G5

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    Nov 7, 2007
    Location:
    New Sanfrakota
    #8
    From one of the aforementioned threads:

    [​IMG]
     
  8. Mac2me macrumors 6502a

    Joined:
    Jun 10, 2015
    #9
    I've seen the threads and know what the watch looks like with the sensor off. More interested to see if you can see splotchy adhesive on this guy's and if this issue is affecting more than just the sport watch. The previous 2 were sports. Don't want to rehash the same comments people made on the other threads as to why there could be an issue. The OP should know Apple replaced the watch for them so he will be taken care of.
     
  9. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #10
    Sounds like a very few did not get any glue. That glue is what keeps the watch water tight, so if they did not seal it properly water could get in, also.

    I think this is very isolated.
     
  10. testcard macrumors 68020

    testcard

    Joined:
    Apr 13, 2009
    Location:
    Middle England
    #11
    So these incidents are only related to Apple Watch and not the Sport model so far?
     
  11. Shinigami301 macrumors regular

    Shinigami301

    Joined:
    Jun 5, 2010
    Location:
    cogito, ergo zoom.
    #12
    The photo above is obviously a sport model. So is the only other issue reported on this website.
     
  12. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #13
    Yeah, I bet those would fail immediately if submerged in the water so one can always do a water stress test within the 14-day return period to reveal the defect.
     
  13. sean000 macrumors 6502a

    sean000

    Joined:
    Jul 16, 2015
    Location:
    Bellingham, WA
    #14
    It kind of makes me wonder if there are some lotions or sunscreens that contain chemicals that are affecting the seals. Or perhaps some people have more acidic sweat than others? Or they are using some kind of abrasive cleaning solution while wearing the watch? I used to take care of the computers for the offices and front counter of an indoor pool, and it is amazing what the humid, chemical laden air does to hardware in that environment.

    I don't usually purchased extended warranties, but in the case of the Apple Watch I paid the $50 for Apple Care. You just never know with a 1.0 product.
     
  14. gsmornot macrumors 68030

    gsmornot

    Joined:
    Sep 29, 2014
    #15
    If the back pops off I bet they would swap the watch even without AppleCare+ assuming the rest of the watch looked like it was cared for.
     
  15. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #16
    Correct, and water ingress would also be covered under the standard warranty as the Watch is advertised and sold with an IPX7 rating.
     
  16. Newtons Apple macrumors P6

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #17
    AppleCare plus does have some advantages as it will get some a new watch sooner by not waiting on their watch to be repaired. We all know how you feel about AppleCare
     

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