Bought a MBP - Doesn't match specs on box

Discussion in 'MacBook Pro' started by biohead, Apr 25, 2012.

  1. biohead, Apr 25, 2012
    Last edited: Apr 25, 2012

    biohead macrumors 6502

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    #1
    I've bought an Argos-Refurbished 13 MBP - it's advertised as 2.4GHz i5, 500Gb drive - so the late 2011 model.

    The sticker on the bottom box, states the serial, MBP 13.3/2.4/2x2GB/500/SD/GLSY, so matches what I'd expect from it.

    Turned on the laptop - got the intro to Snow Leopard... Ok I thought - maybe they've used an old restore disc and got lucky it actually works :confused: So first thing I check is system info - it's a 2.3Ghz i5, and 320Gb HDD - clearly an early 2011!
    The sticker on the top of the box shows the Early 2011 specs.

    Checked the serial number on the MBP - it matches the one on the sticker on the box :confused: Double checking the serial number on Apples website also reconfirms that it is an Early 2011 model.

    I've rung Apple support, but all they suggest is to take it back to Argos. I got what I thought was a fairly good deal (£750) and it's a mighty upgrade from my current Macbook.

    I've attached a photo of the box sticker - It looks like a standard Apple sticker to me, but could someone confirm?


    ***UPDATE*** The photo attached - that label is NOT one provided by Apple, despite all the Apple address being supplied etc.
     

    Attached Files:

  2. lgwells1 macrumors regular

    lgwells1

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    #2
    Return the MacBook Pro back to Argos, surely they will sort this out.
     
  3. GGJstudios macrumors Westmere

    GGJstudios

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    #3
    Apple Certified Refurbished Products are only available from the Apple Refurb Store and are not sold by any 3rd party or local Apple stores. Anything else is just used, regardless of what the seller may call "refurbished".
     
  4. ModestMoo macrumors 6502

    ModestMoo

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    #4
    You have to hope that they will not pretend that you swapped them over. That would suck.
     
  5. biohead thread starter macrumors 6502

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    #5
    It's the fact the sticker is showing something it isn't.

    The serial on the sticker and the serial on the macbook actually match.

    If it didn't I'd just fire it straight back to Argos, wondering if it's worth a visit to the Apple store tonight or if they'll just turn me away and back to Argos.

    I'm well aware this isn't an Apple refurbished product - but i'd expect that what the box says, matches whats in it.
     
  6. heisenberg123 macrumors 603

    heisenberg123

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    #6
    does the serial number in the "about this mac" info also match the one on the bottom of the MBP and sticker?

    maybe during their "refurb" process they bottom the wrong bottom cover on the wrong mbp
     
  7. dukebound85 macrumors P6

    dukebound85

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  8. GGJstudios macrumors Westmere

    GGJstudios

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    #8
    There's nothing an Apple store can do about it, since it's a used model and they didn't sell it to you. You have to take it back to Argos.
     
  9. Vudoo macrumors 6502a

    Vudoo

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    #9
    Don't mess with it, just return it and get your money back.
     
  10. biohead thread starter macrumors 6502

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    #10
    For the third time - the serial number on the laptop AND on the box match each other.

    The specifications don't.

    But thanks to those confirming Apple won't actually touch it, and not accusing me of pulling a scam.
     
  11. heisenberg123 macrumors 603

    heisenberg123

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    #11
    not the serial number "on" the laptop the one you would see in "about this mac" so you saying all 3 spots the serial number is listed is the same?

    if thats a yes than looks like they have the wrong specs
     
  12. ModestMoo macrumors 6502

    ModestMoo

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    #12
    ON the laptop itself or in the "About this mac" ?
     
  13. biohead thread starter macrumors 6502

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    #13
    On the laptop itself (I never actually noticed that!) and in About this Mac.
     
  14. miles01110 macrumors Core

    miles01110

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    #14
    For the third time, return it to the vendor you bought it from.
     
  15. azentropy macrumors 68000

    azentropy

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    #15
    Sounds like the refurb was a repaired unit with an early 2011 board/drive instead of a late 2011 board/drive.

    I doubt it is a scam, probably just an honest mistake. If you are not happy return it.
     
  16. phonitron macrumors member

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    #16
    Unless an Argos employee made the switch...
     
  17. Stetrain macrumors 68040

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    #17
    Sounds like the sticker was probably made and put on by Argos.
     
  18. Bear macrumors G3

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    #18
    It sounds like Apple gave you the right advice. You bought a used item and it didn't match the box. Go to Argos.
     
  19. biohead thread starter macrumors 6502

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    #19
    Stetrain got it. Got the Apple store to take a look and it's just a case of that that label isn't an Apple one. Which I find weird considering it's got Airport ID, Ethernet etc etc etc on it and even Apple's address. Ho hum, thats life!

    Now if Argos will refund me the cost of a 500gb HDD and the cost of Lion then I'll most likely keep it.

    I suppose one final question: The box art is that of a Lion. The F3 and F4 keys are the new ones (not old expose). Should it have shipped with Lion, as like I mention, it is running SL at the moment.
     
  20. heisenberg123 macrumors 603

    heisenberg123

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    #20
    based on that it probably should of came with lion, maybe Argros has some redemption code they can give you for a free download or at least the cost of lion, it was probably easier for them to put SL on during their cleanup during their refurb process since SL was a disc and Lion is digital download
     
  21. Ccrew macrumors 68020

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    Feb 28, 2011
    #21
    We keep feeding this. Clearly not an Apple problem, told the OP, STILL took it to the Apple store, only to be told it wasn't an Apple problem. Our advice is a clearly pointless exercise in typing.

    Didn't get what you paid for. Not the right processor, hard drive, or OS. Live with it, or return it.
     
  22. alphaod macrumors Core

    alphaod

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    NYC
    #22
    This is clearly an problem with whoever sold you the computer. Take it back to the seller to complain, not Apple.
     
  23. Adidas Addict macrumors 65816

    Adidas Addict

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    #23
    1: Don't buy from Argos.
    2: Don't buy second hand computers.
     
  24. theSeb macrumors 604

    theSeb

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    #24
    What exactly is Apple supposed to do in this case and what are your expectations?

    Imagine I sold you a second hand BMW that looks like a BMW M3 and it was advertised as a BMW M3. Now you go to a BMW dealer and try to check out the history and find out that the serial numbers do not match up with their M3 registry, it is a BMW 325 made to look like a BMW and I put on a dodgy exhaust and cone filter to make it sound faster. Is BMW responsible for this? What would you expect BMW to do for you?
     
  25. lawhuiyiu macrumors newbie

    Joined:
    May 16, 2006
    #25
    Totally agree, don't buy a second hand computers, especially you can't check the item at the scene.
    In your case, I would suggest you to bring the macbook pro back to Argos for full refund.
     

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