Bought a MBP - Doesn't match specs on box

[biohead]

I didn't expect Apple to do accept an exchange - I just got them to run a check on the label on the box as it looked very very similar to an Apple label - to me. Either there's some dodgy dealings at Argos, or it had been mislabelled from the factory and as such shouldn't be too harsh on Argos.

The Apple store is a 15 minute drive for me. I bought the laptop from Argos online so have to faff about packing it all back up - I at least had nothing to lose. They're offering a partial refund of £30 at the moment, still debating whether to keep it or keep telling myself to "wait for the next refresh".

Imagine I sold you a second hand BMW that looks like a BMW M3 and it was advertised as a BMW M3. Now you go to a BMW dealer and try to check out the history and find out that the serial numbers do not match up with their M3 registry, it is a BMW 325 made to look like a BMW and I put on a dodgy exhaust and cone filter to make it sound faster. Is BMW responsible for this? What would you expect BMW to do for you?

I'd expect BMW to run the check on their database and tell me the results. Just like Apple have done and tell me where the fault in the cycle lies.

 

[Takashi]

I didn't expect Apple to do accept an exchange - I just got them to run a check on the label on the box as it looked very very similar to an Apple label - to me. Either there's some dodgy dealings at Argos, or it had been mislabelled from the factory and as such shouldn't be too harsh on Argos.

The Apple store is a 15 minute drive for me. I bought the laptop from Argos online so have to faff about packing it all back up - I at least had nothing to lose. They're offering a partial refund of £30 at the moment, still debating whether to keep it or keep telling myself to "wait for the next refresh".


I'd expect BMW to run the check on their database and tell me the results. Just like Apple have done and tell me where the fault in the cycle lies.

You are wasting everyone's time. What good is it to find out where the fault in the cycle lies? Is it going to change anything? No. The fact is that you brought a computer that has a mislabelled box from a suspected retailer. It's not apple's fault for your misfortune since you didn't buy it from them. They were nice enough to run a history on your computer so that you can satisfy yourself.

If I were you, I would pack the computer and send it back to the place you get it from and get your $$ back. I won't even waste time dealing with the company anymore. If you can get them to pay for the shipping then you really should send it without hesitation.

With regards to the BMW example: BNW will charge you diagnostic fees just for running a background check on your car. They charge a fee just to prevent customers like you who waste their time doing things that are not important.

 

[Simplicated]

OP, if you are still chasing Apple for something that should be handled by the retailer, you're an idiot. Even if it was mislabeled when it was produced, you should STILL consult Argos and they'll sort things out for you. Argos will do the checking (with the factory, presumably), and you get a replacement machine/refund, and you will, in turn, save time.

So why bother going to the Apple Store to deal with an issue that isn't Apple's? I just don't get it.

 

[bigjobby]

If Argos sold you an MBP with the correctly advertised specifications and description, then it doesn't matter what the sticker says.

If you're not happy with the purchase, you can exercise your rights as according to Argos' returns & exchange policies.

Edit: Just reread initial post. Since the advertised spec was not correct, then return it. Argos cannot object as they'd be in breach of trade descriptions.

 

[Puevlo]

Definitely a scam. They knew exactly what they were doing. Don't be surprised if they refuse to let you return it. They'll probably accuse you of tampering with the product itself.