I'll try to make this a short story. bought iPhone 4 OEM backing because I shattered mine from applepartsstore.com, looks very legit. got the part, there is a gap between the panel and back on the top left where it pulls away slightly so I contact them for exchange. they contact me the next day via email asking me to try 'this and that' to try and fix it (i.e. make sure all parts in iPhone are in place and not protruding) after 4-5 back and forth emails over a day or so, they ask me to confirm my shipping address 2 weeks pass, nothing. I email them asking the status of the exchange. another full week passes (I'm being quite patient) NO response or item this repeats for about 3 more weeks It has now been 6 weeks with NO response to any email and no new product Even if it was sent to the wrong address or something, they have not responded to me since. They have no contact number, and no email address (well I can reply to the original email) but the site just has box to send your message. I was EXTREMELY patient and in the most recent email I was *SLIGHTLY* nasty. What do I do?! I don't care if I get a refund or exchange, I just want something. I don't know what to do at this point.