Bought MacBook Air from friend...stuck on starting out

Discussion in 'MacBook Air' started by donl1150, May 13, 2014.

  1. donl1150 macrumors newbie

    Joined:
    May 13, 2014
    #1
    I just bought a 2011 MacBook Air from a friend. When I start it up, it boots to a screen with a eBay icon and a Guest User icon. I can't get to the desktop. The eBay icon is password protected and the Guest user allows me to boot only into Safari to surf the web.

    How can I get it to boot to the normal start screen? I presume I could do a factory reset but then I would lose the Microsoft Office for Mac that she bought and installed. Any thoughts?
     
  2. blueroom macrumors 603

    blueroom

    Joined:
    Feb 15, 2009
    Location:
    Toronto, Canada
    #2
    Always do a reformat and reinstall when you buy a used computer, else you're asking for all sorts of problems.

    Office wasn't hers to give you unless she included the product key.
     
  3. Serban Suspended

    Joined:
    Jan 8, 2013
    #3
    ask your friend for password or meet with him to remove it.
    Or reinstall from fresh
     
  4. Meister Suspended

    Meister

    Joined:
    Oct 10, 2013
    #4
    Boot into recovery. Reformat. Reinstall. Enjoy :)
     
  5. imac9556 macrumors 6502a

    Joined:
    Jul 12, 2004
    #5
    In case you're wondering how to get into recovery:

    http://support.apple.com/kb/ht4718

    Good luck! Enjoy...my friend has a 2011 Macbook Air and it even still runs just fine!
     
  6. gnasher729 macrumors P6

    gnasher729

    Joined:
    Nov 25, 2005
    #6
    Take the MBA back to the friend, and ask him or her to change the password to 1234. Then you take it home and change the password to whatever you want.

    Now since that friend left the password unchanged, I could imagine that the hard drive is full with the friend's personal data. So when the password gets changed, advice them to make sure that all personal data is gone.
     
  7. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #7
    Reinstall the OS and ask you friend to reinstall Office.

    Or buy your own copy.
     
  8. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #8
    Just follow this to reset the password on the eBay labelled account to whatever you want.
     
  9. coldjeanzzz macrumors 6502a

    Joined:
    Nov 4, 2012
    #9
    Why are you guys helping out a thief? Who would be stupid enough to buy a laptop without making sure it wasn't password protected and if this person actually your "friend" they could easily change the pw for you
     
  10. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #10
    Hmm... let's see. Maybe we are not ready to jump to conclusions and call someone a thief without having all the information.
     
  11. coldjeanzzz macrumors 6502a

    Joined:
    Nov 4, 2012
    #11
    Regardless I wouldn't give someone information on how to bypass a password either
     
  12. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #12
    It not like giving away some great secret. It is the very first hit on a Google search. Apple even has a support document showing how to do it.
     
  13. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #13
    Don't worry, if you ask us for help we won't offer it either ;)
     
  14. coldjeanzzz macrumors 6502a

    Joined:
    Nov 4, 2012
    #14
    I wouldn't come here for help anyway, this place has the worst reply to view ratio I've ever seen on a forum.
     

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