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Well, I wasn't expecting this. They actually finished mine in LESS THAN 2 weeks and shipped them overnight... TO MY ADDRESS as the audiologist asked and I'll have them tomorrow. I'm not sure if it had to do with them having my other pair of monitors, but that was super fast.

The rep told me they got the shells as close to my monitors as they could so apparently they didn't rely entirely on the monitors alone, which worries me. Now I just hope there are no finish problems.
 
Well, I wasn't expecting this. They actually finished mine in LESS THAN 2 weeks and shipped them overnight... TO MY ADDRESS as the audiologist asked and I'll have them tomorrow. I'm not sure if it had to do with them having my other pair of monitors, but that was super fast.

The rep told me they got the shells as close to my monitors as they could so apparently they didn't rely entirely on the monitors alone, which worries me. Now I just hope there are no finish problems.

I am curious how good the seal is.

I wore mine in a restaurant this evening. The restaurant had tiled floors and glass walls so reflects noise.

With the headset in my ear I could hear the sound of people talking loudly in the restaurant. Then I watched a movie on my iPad and I could hear the restaurant voices in the background during the video. This was with the volume on the highest level. I could hear the video dialogue fine, but to be honest I would prefer either more background noise blocking or a higher max volume level to drown out the ambient noise.

So I am very disappointed. Not sure what to do.

Here is a picture from where I sat in restaurant to give you a sense of the environment.

Also I contacted starkey about the issues I posted earlier. They told me to take it up with the audiologist where I had the impressions done.
 

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I am curious how good the seal is.

I wore mine in a restaurant this evening. The restaurant had tiled floors and glass walls so reflects noise.

With the headset in my ear I could hear the sound of people talking loudly in the restaurant. Then I watched a movie on my iPad and I could hear the restaurant voices in the background during the video. This was with the volume on the highest level. I could hear the video dialogue fine, but to be honest I would prefer either more background noise blocking or a higher max volume level to drown out the ambient noise.

So I am very disappointed. Not sure what to do.

Here is a picture from where I sat in restaurant to give you a sense of the environment.

Also I contacted starkey about the issues I posted earlier. They told me to take it up with the audiologist where I had the impressions done.

Considering they don't go as deep as typical customs, I'm worried about sound isolation myself. It wouldn't be a deal breaker for me though.

And, if you were only watching a movie, I wouldn't expect sound isolation to be particularly effective. Movie audio isn't constant and has periods of low volume: dialogue, for example. Even with my JH16s, I can hear plenty of ambient noise if the music I'm listening to gets a little softer. Nothing can completely block out all sound. How good is the isolation when you're listening to music at half volume or more? When I wear my customs, if I'm listening to music (something like metal or hard rock), medium volume drowns everything out and I can only hear the music.

Considering the tech in these things, I doubt there will be a pair of customs that do what these do AND sound amazing, to be honest. For now, I'm happy to compromise. In a few years, hopefully they'll put a couple more drivers in each monitor and make them go a little deeper, that's if the tailored version isn't discontinued.
 
I am curious how good the seal is.

I wore mine in a restaurant this evening. The restaurant had tiled floors and glass walls so reflects noise.

With the headset in my ear I could hear the sound of people talking loudly in the restaurant. Then I watched a movie on my iPad and I could hear the restaurant voices in the background during the video. This was with the volume on the highest level. I could hear the video dialogue fine, but to be honest I would prefer either more background noise blocking or a higher max volume level to drown out the ambient noise.

So I am very disappointed. Not sure what to do.

Here is a picture from where I sat in restaurant to give you a sense of the environment.

Also I contacted starkey about the issues I posted earlier. They told me to take it up with the audiologist where I had the impressions done.

Btw, you have a 30 day fit guarantee, so if you believe your fit isn't right, you should contact them (Starkey) before it's too late and demand they honor it. If it seems like your seal isn't as good as it should be (and this is responsible for the poor isolation) I wouldn't hesitate to have them remake your shells. You'll likely need another set of impressions, in which case as I've been really stressing, use a bite block. If the audiologist doesn't use them or says you don't need them, it's YOUR $500 and they're YOUR headphones. Tell him to go kick rocks.

If he doesn't have a bite block, bring something 1.5-2" wide or open your mouth while he takes the impressions.
 
Glad you guys have made some progress in discussing these.


So here is my update:

I only heard back yesterday when *I* followed-up to find out what the audiologists at Starkey were saying (was told we'd have to wait for them to reply and address my fit issues).

The recommendation is retake the impressions with the mouth opened (surprise! I did bring it up to the audiologist during the first visit and was told no need).
They also will guarantee a clean finish, no scratches to the case and that the monitors won't rub won't sliding the cover over the charging cradle.

Starkey also reached out to Bragi to voice my concerns on my behalf and were turned down to accommodate me for any sort of compensation for the poor experience so far. Fine, I am not surprised but I am a little ticked off.

I am going to return mine for a refund.
At this point, I think the Pro with foam tips would have a better seal/ external sound isolation anyway albeit a non-personal fit. Not impressed with the soft plastic not blocking enough noise either.

Going through all of this for monitors I won't be using exclusively or even THAT often to me isn't worth it anymore.
I am happy to reach for my Airpods or even for my headphones if I want good sound quality.

Spoke with my local audiologist office this AM to give them a heads-up and they commented, their only other client they took impressions for also returned his.
RE: returns (a question we had earlier in the thread), simply return them to the audiologist office.

Note: if you do a refit, it doesn't reset the return period to 0. They only go by the original purchase date for the 30 days count down.

I don't like Bragi's handling of the experience and customer relations/ satisfaction at all. I don't care to support them.
Starkey seems ok, at least the supervisor I worked with cared. @mistertomlinson also seems to have had a good experience.


By the way, I did put them on while cycling this past Sat and unfortunately cadence didn't work and the windshield makes Transparency Mode useless above 5-8 mph.
 
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here: I just put on my Airpods. Had not touched them in close to a month. People can say whatever they please, I love how they sound. This actually may be the best product Apple has put out in years, bar none.

Just added them to my signature! :)
 
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here: I just put on my Airpods. Had not touch them in close to a month. People can say whatever they please, I love how they sound. This actually may be the best product Apple has put out in years, bar none.

Just added them to my signature! :)

After some time with my Dashes, here are my opinions (and pictures):

Having never heard the AirPods, there's no doubt in my mind they sound better than the Dash. The sound quality of these leaves a lot to be desired. They are way too warm. My guess is so many people complained about the lack of bass with previous revisions that they boosted it unnaturally. I prefer a natural, flat frequency response. These don't sound realistic at all. When listening to audio over bluetooth, I can at least use my phone's EQ and "bass reducer" setting to make it tolerable, but it's still far from flat. Previous complaints of small sound staging are accurate. In short, if you were interested in these because you thought they would sound amazing, you'd probably better look elsewhere.

I also take issue with the maximum volume level. Because this is a German company, they have to adhere to EU regulations regarding volume levels. So every time I remove them from their dock and put them in, I have to open the Bragi app and increase the maximum volume level. However, even at maximum volume, I can't help but desire more while listening. This is probably best, to be honest. I listen to music a LOT and turn it up way too high and often experience ringing in my ears. It's a terrible habit and being forced to listen to these at a reasonable level is probably a net positive. Plus, with the isolation from the custom fit, it's not like I HAVE to turn them up super loud. I can still enjoy them at this level without hearing ambient noise (while listening to steady music. As I said in an earlier post, nothing can block all ambient noise with quiet music or spoken dialog)

Having said that, my expectations were low from the start and I never expected them to sound great. I believe what they've done with these monitors is too ambitious at the moment to get everything right. Hopefully, within a few years they'll start adding drivers and improving the hardware so that I can get sound comparable to my other customs.

They absolutely nailed the fit when making my shells. My seal is perfect. I can open my mouth as far as I can and never lose my seal. I couldn't be happier. There not quiet on par with traditional customs that reach further into the ear, but the difference is almost negligible to me. I do experience some pretty significant irritation that I first thought was from the heart rate monitor contacts, but now I think it's coming from the part of the shell inside my "cymba." Hopefully over time, my ears will adjust. I've had new monitors require a break-in period for the soreness to subside. I'll give it a couple weeks and if the pain persists, I'll send them in for some adjustments. They can shave down parts of the shell if you're able to pinpoint exactly where the irritation is coming from.

The build quality is perfectly acceptable to me. If you look very closely, you can see blemishes or imperfections along the seams, but tiny flaws don't bother me. The finish looks great: nice and shiny. My only small complaint in regards to the shells is how far they protrude from my ears. It's not terrible and I expected as much, but I can't help but think if they were more thorough, they may have been able to reduce the size a little more. I could be wrong though as I believe my ears are smaller than average.

The touch panels have taken some getting used to and were a complete pain in the ass at first, but after using them for a while, I have refined my technique and I believe I have them figured out. You have to very deliberately tap them. A slight touch won't do it. You have to give it a nice thump. And only the lower half of the faceplate responds to taps. Also, when double and triple tapping, I've learned to slow down. You have to pause just slightly between taps. Now I'm pretty proficient at it.

"MyTap," which lets you tap your cheek to activate a user-specified function is neat, but after getting used to the touch panels, I don't know that I'll actually use it. It too takes practice and isn't 100% responsive. You have to tap pretty close to the monitor and it has to be a solid double tap on your cheek bone. Sometimes it takes me a couple tries to get it to work.

The 4D menu is also another feature that works surprisingly well, but I don't really see the point of using it as long as I can use the touch panels, which are supposedly designed to be used even when wet. I could see MyTap and the 4D menu becoming more useful when they allow you to assign functions that can't be assigned to the touch panels. For example, navigating playlists is cumbersome with all the swiping, holding and tapping. The 4D menu would be perfect for it.

Audio transparency was a little disappointing. I was under the impression that while I was listening to music, I would very clearly be able to hear my environment. This is NOT the case. With my music on at all, I find it completely useless. With the volume only half way up, I can barely hear anything outside my music. The only use I have for it is when pausing my music. Then it's very convenient. The last thing I want to do is remove one of these things every time someone talks to me. And there's also a really cool setting that can be toggled that automatically turns on audio transparency when you pause your Dash and it turns off once you resume playback (you can also set it up to stay on once enabled, but like I said, there's really no point).

The heart rate monitor also seems very accurate... while sitting still. It was usually within a couple of beats of my Apple Watch. When moving, on the other hand, it was wildly inaccurate. I'm gonna workout tomorrow morning and compare the two when I'm done, but I don't expect it to be on par with my Apple Watch.

In conclusion, these still have a long way to go before replacing all my headphones. But again, I never expected them to. I will admit, I briefly considered sending them back for a refund. $500 is a lot of money that I could put to use elsewhere, but I've decided to keep them. They're just too useful to get rid of... and the nerd in me thinks they look awesome. I'll use them primarily at work. I no longer need to worry about the cord getting in the way, I don't have to remove them when speaking to people. Navigating tracks will be much easier than before when using my wired customs. No more pulling out my phone or opening the music app on my watch. Just a couple taps on my right monitor and back to work. Now, I just hope these will withstand the rigors of being used 40+ hours a week. Hopefully the charging contacts can handle that volume of docking.


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@mistertomlinson

Love your pictures. It looks like you know what you are doing with a camera. :)

I am glad you found a way to make them work for you and that they got your shells fit right.

Are you also finding that playing from the on-board storage yields a better sound quality that streaming over BT?

Audi transparency is not meant to be used in conjunction with playback in my opinion.
What a cacophony at higher volumes that would create!
However if you pause or keep the playback at a minimum volume, I loved how well I could hear without having to take off the monitors.

Thank you for sharing.
 
@mistertomlinson

Love your pictures. It looks like you know what you are doing with a camera. :)

I am glad you found a way to make them work for you and that they got your shells fit right.

Are you also finding that playing from the on-board storage yields a better sound quality that streaming over BT?

Audi transparency is not meant to be used in conjunction with playback in my opinion.
What a cacophony at higher volumes that would create!
However if you pause or keep the playback at a minimum volume, I loved how well I could hear without having to take off the monitors.

Thank you for sharing.

Thanks for the compliment. I actually took those pictures with an old Canon Powershot because my phone camera is pretty jacked up.

And I did find the internal storage yielded better sound quality, but then there's no way for me to EQ it to brighten it up like I can with my iPhone.

And I've actually had a change of heart. I think I'm gonna send these back for a refund. The more I listen to these, the more I HATE the sound. It's not a matter of quality, but a matter of how the sound signature was designed. I don't know what they were thinking but they sound so muddy to me. There's no brightness or high frequency detail. It drives me crazy.

It's a shame because I downloaded a music player for iOS that lets me manually adjust the EQ and I can actually get them to sound pretty good. Of course, with EQ'ing the quality suffers. If they just sounded flatter and more realistic, I would have kept them. But having to download an app just to get them to sound good is unacceptable for a $500 pair of monitors. The custom fit is also negligible when they sound this bad.

I've decided to get a refund for these and buy a refurbished pair of the first gens for $100. They couldn't sound any worse. I'd feel much more comfortable with these flaws if they only cost $100.
 
Thanks for the compliment. I actually took those pictures with an old Canon Powershot because my phone camera is pretty jacked up.

And I did find the internal storage yielded better sound quality, but then there's no way for me to EQ it to brighten it up like I can with my iPhone.

And I've actually had a change of heart. I think I'm gonna send these back for a refund. The more I listen to these, the more I HATE the sound. It's not a matter of quality, but a matter of how the sound signature was designed. I don't know what they were thinking but they sound so muddy to me. There's no brightness or high frequency detail. It drives me crazy.

It's a shame because I downloaded a music player for iOS that lets me manually adjust the EQ and I can actually get them to sound pretty good. Of course, with EQ'ing the quality suffers. If they just sounded flatter and more realistic, I would have kept them. But having to download an app just to get them to sound good is unacceptable for a $500 pair of monitors. The custom fit is also negligible when they sound this bad.

I've decided to get a refund for these and buy a refurbished pair of the first gens for $100. They couldn't sound any worse. I'd feel much more comfortable with these flaws if they only cost $100.



I kept referring to the issue as the soundstage being small but muddy perhaps is a good word for it too.
It just points to a tiny sound with no space/ highs (or too little).

I would not buy the original Dash, not even for $100 at this point. If you do end up having BT connectivity issues, it'll drive you nuts. The best compromise is pair of Dash Pro (new gen) with Comply foam tips purchased for cheaper than MSRP, sealed/ new in the open market or with a voucher directly from Bragi. These are worth $200 new IMO but not $500.

Do you think the shells themselves are "muffling"/ impacting negatively the sound quality?
The driver can't possibly leave this much to be desired!

See if you can try the Airpods at a store. Would love to read what you think of the sound since you have a discerning taste.
 
Thanks for the compliment. I actually took those pictures with an old Canon Powershot because my phone camera is pretty jacked up.

And I did find the internal storage yielded better sound quality, but then there's no way for me to EQ it to brighten it up like I can with my iPhone.

And I've actually had a change of heart. I think I'm gonna send these back for a refund. The more I listen to these, the more I HATE the sound. It's not a matter of quality, but a matter of how the sound signature was designed. I don't know what they were thinking but they sound so muddy to me. There's no brightness or high frequency detail. It drives me crazy.

It's a shame because I downloaded a music player for iOS that lets me manually adjust the EQ and I can actually get them to sound pretty good. Of course, with EQ'ing the quality suffers. If they just sounded flatter and more realistic, I would have kept them. But having to download an app just to get them to sound good is unacceptable for a $500 pair of monitors. The custom fit is also negligible when they sound this bad.

I've decided to get a refund for these and buy a refurbished pair of the first gens for $100. They couldn't sound any worse. I'd feel much more comfortable with these flaws if they only cost $100.

Please can you explain the refund process to me? I want to do the same
 
I kept referring to the issue as the soundstage being small but muddy perhaps is a good word for it too.
It just points to a tiny sound with no space/ highs (or too little).

I would not buy the original Dash, not even for $100 at this point. If you do end up having BT connectivity issues, it'll drive you nuts. The best compromise is pair of Dash Pro (new gen) with Comply foam tips purchased for cheaper than MSRP, sealed/ new in the open market or with a voucher directly from Bragi. These are worth $200 new IMO but not $500.

Do you think the shells themselves are "muffling"/ impacting negatively the sound quality?
The driver can't possibly leave this much to be desired!

See if you can try the Airpods at a store. Would love to read what you think of the sound since you have a discerning taste.

A properly tuned custom monitor shouldn't sound any worse than it's non-custom counterpart. It is highly unlikely that the custom version contains the same internals as the universal Dash. The custom version was likely developed from the ground up. I know this because there are companies that will actually take your universal fit monitors and transfer the internals into a custom shell. I've had it done twice and both times, the custom version sounded entirely different from the original (not nearly as good). So my conclusion is that whoever developed the sound signature for the custom Dash just did a poor job.

I recall reading a lot of complaints that the original Dash didn't have enough bass. My guess is, with later revisions, they boosted the lower frequencies for the general consumer that associates high levels of bass with quality. I actually think I'd prefer the sound of the first gen Dash.

The AirPods just don't do it for me. They would never stay in when running and I can't imagine them taking too kindly to sweat. I don't doubt they sound pretty good though. Apple's cheap buds have a decent sound signature. Actually, I would have kept the dash if it even sounded like the Apple buds. Again, it's not the quality I take issue with. It's just the terrible sound signature.

As for the bluetooth issues with the first gen, most people have said the latest updates have remedied them. But, if I can get a decent sound out of them and DON'T need to EQ 'em, I won't use the bluetooth anyway. At $100, I'll risk it. Besides, if these are garbage, I'll just get another refund and give up on wireless monitors... at least until someone gets them right.


Please can you explain the refund process to me? I want to do the same


I don't actually know what it entails as I haven't done it yet, but the rep that replied to my email said I could take it back to the audiologist for a refund because Starkey doesn't actually have your payment info to issue the refund.
 
I don't actually know what it entails as I haven't done it yet, but the rep that replied to my email said I could take it back to the audiologist for a refund because Starkey doesn't actually have your payment info to issue the refund.


That's correct. I mentioned that in my post higher up.
Take them back to your audiologist to request a refund which they will issue back using your original payment method.
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A properly tuned custom monitor shouldn't sound any worse than it's non-custom counterpart. It is highly unlikely that the custom version contains the same internals as the universal Dash. The custom version was likely developed from the ground up. I know this because there are companies that will actually take your universal fit monitors and transfer the internals into a custom shell. I've had it done twice and both times, the custom version sounded entirely different from the original (not nearly as good). So my conclusion is that whoever developed the sound signature for the custom Dash just did a poor job.

I recall reading a lot of complaints that the original Dash didn't have enough bass. My guess is, with later revisions, they boosted the lower frequencies for the general consumer that associates high levels of bass with quality. I actually think I'd prefer the sound of the first gen Dash.

The AirPods just don't do it for me. They would never stay in when running and I can't imagine them taking too kindly to sweat. I don't doubt they sound pretty good though. Apple's cheap buds have a decent sound signature. Actually, I would have kept the dash if it even sounded like the Apple buds. Again, it's not the quality I take issue with. It's just the terrible sound signature.

As for the bluetooth issues with the first gen, most people have said the latest updates have remedied them. But, if I can get a decent sound out of them and DON'T need to EQ 'em, I won't use the bluetooth anyway. At $100, I'll risk it. Besides, if these are garbage, I'll just get another refund and give up on wireless monitors... at least until someone gets them right.



I think you nailed it.

I can confirm Bragi OS 3 improved the Dash performance when it comes to BT indeed.
They redesigned the PCB in the Dash Pro (but reused the same chip and radio for BT) and that's why the BT performance is that much better besides the OS update.

It's been really nice chatting with you on here.

You have my best.
 
I'm finishing the customer service and return process abysmal.

It turns out the reason my left bragi won't work any more is because it doesn't sit properly on the connector because the charging port is obstructed by the custom impression.

In terms of customer service:
1) I called Bragi who directed me to Starkey
2) I called Starkey who directed me to the audiologist (NuEar)
3) I called the audiologist who said they will look into it and call me back, and they never called back.

WTF! I'm feeling cheated out of $500 here.

Warning to everyone else DO NOT BUY THE BRAGI BY STARKEY
 
I'm finishing the customer service and return process abysmal.

It turns out the reason my left bragi won't work any more is because it doesn't sit properly on the connector because the charging port is obstructed by the custom impression.

In terms of customer service:
1) I called Bragi who directed me to Starkey
2) I called Starkey who directed me to the audiologist (NuEar)
3) I called the audiologist who said they will look into it and call me back, and they never called back.

WTF! I'm feeling cheated out of $500 here.

Warning to everyone else DO NOT BUY THE BRAGI BY STARKEY

I don't understand why Starkey would tell you to contact the audiologist, unless you're trying to get a refund.

The audiologist called me yesterday and told me to bring the monitors back and he'd refund me, minus what Starkey paid in shipping and handling (it was overnighted to me, so ouch). This was after he contacted Starkey before proceeding.

I'm gonna go by Thursday morning to return them. I don't imagine I'll have any trouble getting the refund. In the meantime, I've ordered a pair of the refurbished universal fit Dashes for $100 off Groupon. I'll give that a try to see if it's tolerable. Also, at some point it would appear Bragi started putting 2 drivers in each monitor? I've found articles online referencing a dual driver design. Hopefully the Dashes I get have the additional drivers.


It's been really nice chatting with you on here.

You have my best.

You too, man.
 
Thank you all for your plenty reviews, despite them being quite negative, at all. What a bummer. I really loved the original Dash and was so hopeful for the custom-fitted one because the original just didn't fit my ears. Also, while I've heard many people complain about customer service with Bragi, I've never ever had any bad experience with them.

It's discouraging that the quality of the Starkey Dash seems to be so bad, both in built and audio. One would assume the audio would at least be as good as the original...but it doesn't seem like that. I still really really would love to have them, but I'm more than ever extremely hesitant.

Unfortunately, still no alternative exists, for me. The AirPods don't work for what I would want the Dash for (running, swimming) ... I'm still kinda sad because I would have expected something like the Dash from Apple and instead we got the AirPods (which, to be honest, just look ridiculous)
 
Thank you all for your plenty reviews, despite them being quite negative, at all. What a bummer. I really loved the original Dash and was so hopeful for the custom-fitted one because the original just didn't fit my ears. Also, while I've heard many people complain about customer service with Bragi, I've never ever had any bad experience with them.

It's discouraging that the quality of the Starkey Dash seems to be so bad, both in built and audio. One would assume the audio would at least be as good as the original...but it doesn't seem like that. I still really really would love to have them, but I'm more than ever extremely hesitant.

Unfortunately, still no alternative exists, for me. The AirPods don't work for what I would want the Dash for (running, swimming) ... I'm still kinda sad because I would have expected something like the Dash from Apple and instead we got the AirPods (which, to be honest, just look ridiculous)

I am going to give mine another shot. I complained to Starkey about the fact that the audiologist office hadn't called me back about the return. They called the audiologist to let them know how to handle it. I then went to the audiologist office today and explained my issues:
1) Concern about ambient noise and whether the seal is good enough
2) Finish quality
3) Charging issue caused because the left earpiece won't sit properly on the charger
4) The fact that there isn't enough volume

They offered me either a full refund or a remake to address the issue. I asked if I would still be able to return it if they did a remake. They said the 30 day refund period will start again if I have them remade. Starkey also told me this when I escalated the issue. Given this I decided to let them have another shot at making a pair that works.

@mistertomlinson I am curious about your point about they are now fitting two drivers to each earpiece. Can you confirm where you saw this? Will my remade ones then have this feature?
 
I am going to give mine another shot. I complained to Starkey about the fact that the audiologist office hadn't called me back about the return. They called the audiologist to let them know how to handle it. I then went to the audiologist office today and explained my issues:
1) Concern about ambient noise and whether the seal is good enough
2) Finish quality
3) Charging issue caused because the left earpiece won't sit properly on the charger
4) The fact that there isn't enough volume

They offered me either a full refund or a remake to address the issue. I asked if I would still be able to return it if they did a remake. They said the 30 day refund period will start again if I have them remade. Starkey also told me this when I escalated the issue. Given this I decided to let them have another shot at making a pair that works.

@mistertomlinson I am curious about your point about they are now fitting two drivers to each earpiece. Can you confirm where you saw this? Will my remade ones then have this feature?

I thought I had read somewhere that the universal fit Dash had 2 drivers per ear, but when trying to find an article to link you too, I couldn't actually find anything. So I must have been mistaken. Sorry for the misinformation.

And I just went to my audiologist yesterday for the return. I'm a little irritated it's gonna end up costing me around $75. If you get a refund, they don't refund the shipping costs OR what you normally would have paid for the ear impressions which was a ridiculous $50. This is insult to injury considering I didn't even need to see their audiologist for impressions.

So if anyone wants to try these, keep that in mind.
 
Another update. This week I was asked to come in again to re-do the impressions. They believe that is the reason for the issues I raised.
 
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For anyone still following this thread, I've had my $100 refurbished Dash for a little over a week now. I wanted to spend a while with it before I updated anyone that might be interested.

Just as I suspected, the sound signature is TEN TIMES BETTER! I'm not even close to exaggerating. They really dropped the ball on the new version. The generation (I still don't know if it's the first or second) Dash I have is almost perfectly flat. It sounds pretty damn good.

The volume is even noticeably louder. I don't get that desire to crank them like I did the custom version. It's still not as loud as I'd like, but it's loud enough that it doesn't really bother me. I would describe it as being as loud as you can get headphones before your ears start ringing.

The sound stage is improved, the highs are clearer and more detailed. I don't know what they were thinking when designing the Pro. If the custom version had sounded like these, I would have kept them.

The sound quality isn't perfect, so don't misunderstand. You can still tell these are single driver monitors, but they are more than tolerable.

The thing about the universal version is they have a tricky fit to them. It takes a little practice to get them in just right so it's very easy not to get a good seal with these. With most universal IEMs, you just kinda push them in as far as is comfortable and they seal fine. With these, you almost insert them like customs by twisting them into your ears. If you over or under twist, you can't get the tip in as deep. You have to get them just right to get good sound out of them. I'm willing to bet most people didn't spend enough time trying the different sleeves to get a good fit and complained about the low bass as a result.

I did end up buying some replacement Comply tips but they didn't improve the fit that much. I think I had already learned how to get them in with the small sleeves and there wasn't really much room for improvement.

They COULD use just a tad more bass, but it's not even significant enough to bother me. If they had put these in a custom shell, that would have been just the thing to get the bass perfect.

I can also say, the custom version definitely isolates better, hands down. I can hear a LOT of outside sound when wearing these. The audio transparency isn't as clear as the newer version either.

The biggest problem with these (and a deal breaker for most people): the Bluetooth is pretty bad. I have to keep my phone in my right pocket to maintain a good connection, but I still get dropouts if I move around a lot. In my left pocket, it's much worse. If you're sitting/standing around, the Bluetooth is reliable. Nonetheless, I've been using the internal storage and quite enjoy not having to use my phone to listen to music.

If anyone's interested, Groupon has them.
 
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Thanks for all the updates.

It's strange that the old Dash should be so much better in audio quality than the new ones. I'd love to get the comparison between the Pro and the tailored Pro. It also makes me wonder whether maybe just yours were off, mistertomlinson?
 
Thanks for all the updates.

It's strange that the old Dash should be so much better in audio quality than the new ones. I'd love to get the comparison between the Pro and the tailored Pro. It also makes me wonder whether maybe just yours were off, mistertomlinson?

I actually wondered that myself. Maybe I just had a bad pair. But both monitors sounded the same. If there was a problem with the sound because of faulty wiring or something, I wouldn't expect both monitors to sound the same.

But I'd definitely consider my $100 well spent, assuming they don't malfunction in a few months.
 
FYI, if anyone gets tired of the stupid safe volume limit, I discovered if you just swipe to increase the volume 3 times or so, it'll go straight to the maximum volume so you don't have to keep doing it with the app every time you undock them.

I don't know if this is a bug or by design but it isn't mentioned anywhere. Also note, this is using my older generation universal-fit Dash. So later generations may be different.
 
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