Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Brand New iPhone 7+, Apple Pay Fail

N

NewtonPippin

macrumors regular
Original poster
Jan 18, 2015
174
353
What a nightmare. I left work and, feeling not up to cooking tonight, decided to swing by McDonalds with my brand new iPhone 7+. I had just set up Apple Pay earlier today. In the drive through, I struggled to locate where I tap my phone. I asked the employee "Do you take Apple Pay?". She looked confused, then asked me to repeat the question. I asked her again. I told her "I have a brand new iPhone 7 Plus with Apple Pay, and I would like to pay with it. Do you have an NFC Reader?" She looked even more confused and said she would talk to her manager. I noticed the drive thru line was getting very long and I was extremely embarrassed at this point, so I said "No, that won't be necessary, I will pay with my credit card."

Overall, just an embarrassing experience, and I'm not sure I'll use Apple Pay again.
 
  • Like
Reactions: spazma7ik
NewtonPippin said:
What a nightmare. I left work and, feeling not up to cooking tonight, decided to swing by McDonalds with my brand new iPhone 7+. I had just set up Apple Pay earlier today. In the drive through, I struggled to locate where I tap my phone. I asked the employee "Do you take Apple Pay?". She looked confused, then asked me to repeat the question. I asked her again. I told her "I have a brand new iPhone 7 Plus with Apple Pay, and I would like to pay with it. Do you have an NFC Reader?" She looked even more confused and said she would talk to her manager. I noticed the drive thru line was getting very long and I was extremely embarrassed at this point, so I said "No, that won't be necessary, I will pay with my credit card."

Overall, just an embarrassing experience, and I'm not sure I'll use Apple Pay again.
Click to expand...
You make no sense. Just because one place didn't know about it doesn't mean the system is crap. That's on that McD's, not Apple. I used mine at Subway today and it was faster than on my 6s. I love Apple Pay.
 
  • Like
Reactions: ray737, Titleist, dolphin2421 and 2 others
NewtonPippin said:
What a nightmare. I left work and, feeling not up to cooking tonight, decided to swing by McDonalds with my brand new iPhone 7+. I had just set up Apple Pay earlier today. In the drive through, I struggled to locate where I tap my phone. I asked the employee "Do you take Apple Pay?". She looked confused, then asked me to repeat the question. I asked her again. I told her "I have a brand new iPhone 7 Plus with Apple Pay, and I would like to pay with it. Do you have an NFC Reader?" She looked even more confused and said she would talk to her manager. I noticed the drive thru line was getting very long and I was extremely embarrassed at this point, so I said "No, that won't be necessary, I will pay with my credit card."

Overall, just an embarrassing experience, and I'm not sure I'll use Apple Pay again.
Click to expand...

Although I find it odd that you had to tell her that you had a brand new iPhone 7... I will tell you that most of the McDonalds around this area, even though they have Apple Pay plastered all through the drive thru window, the employees are still genuinely confused about Apple Pay. The one restaurant I visited that DID know what to do, it was awkward because they had to hold the entire card reader out the window. I think they should have a receiver on the out side for people wishing to use mobile payments. Maybe in the future.
 
  • Like
Reactions: Titleist
The employee turnover at McDonald's is really high so the few times I go there I've notice that most drivethru employees are unaware of Apple Pay. I have to ask them to give me the reader and then it works. Don't give up. It works really well in grocery stores.
 
NewtonPippin said:
What a nightmare. I left work and, feeling not up to cooking tonight, decided to swing by McDonalds with my brand new iPhone 7+. I had just set up Apple Pay earlier today. In the drive through, I struggled to locate where I tap my phone. I asked the employee "Do you take Apple Pay?". She looked confused, then asked me to repeat the question. I asked her again. I told her "I have a brand new iPhone 7 Plus with Apple Pay, and I would like to pay with it. Do you have an NFC Reader?" She looked even more confused and said she would talk to her manager. I noticed the drive thru line was getting very long and I was extremely embarrassed at this point, so I said "No, that won't be necessary, I will pay with my credit card."

Overall, just an embarrassing experience, and I'm not sure I'll use Apple Pay again.
Click to expand...
Listen! Listen to me!!!

This was your first experience with Apple Pay, the way it sounds.

You don't have to say anything to the cashier. All you have to do is hold your phone up to the terminal.

If your cards pop up, you can then pay instantly, just like that.

If you don't see anything pop up, then just pay normally.

Apple Pay is not meant to be embarrassing at all. It's the smarter way to pay.

The thing about McDonalds, is sometimes, the terminal is off, or broken. You can tell just by looking at it. If the light is off, it's not operational.

Again: You don't have to say a word to the cashier.

I sincerely hope you continue to use Apple Pay.
 
NewtonPippin said:
What a nightmare. I left work and, feeling not up to cooking tonight, decided to swing by McDonalds with my brand new iPhone 7+. I had just set up Apple Pay earlier today. In the drive through, I struggled to locate where I tap my phone. I asked the employee "Do you take Apple Pay?". She looked confused, then asked me to repeat the question. I asked her again. I told her "I have a brand new iPhone 7 Plus with Apple Pay, and I would like to pay with it. Do you have an NFC Reader?" She looked even more confused and said she would talk to her manager. I noticed the drive thru line was getting very long and I was extremely embarrassed at this point, so I said "No, that won't be necessary, I will pay with my credit card."

Overall, just an embarrassing experience, and I'm not sure I'll use Apple Pay again.
Click to expand...


I use it all the time with no issues....noob mistake trying to flaunt
 
VSMacOne said:
The employee turnover at McDonald's is really high so the few times I go there I've notice that most drivethru employees are unaware of Apple Pay. I have to ask them to give me the reader and then it works. Don't give up. It works really well in grocery stores.
Click to expand...

It does work well in other places, I agree. I also have a Galaxy S6 Edge + for my work phone, and I wish Apple Pay worked like Samsung Pay in the sense of the fact that I can use Samsung Pay a LOT more places than Apple Pay.
[doublepost=1474333315][/doublepost]
freepomme said:
Listen! Listen to me!!!

This was your first experience with Apple Pay, the way it sounds.

You don't have to say anything to the cashier. All you have to do is hold your phone up to the terminal.

If your cards pop up, you can then pay instantly, just like that.

If you don't see anything pop up, then just pay normally.

Apple Pay is not meant to be embarrassing at all. It's the smarter way to pay.

The thing about McDonalds, is sometimes, the terminal is off, or broken. You can tell just by looking at it. If the light is off, it's not operational.

Again: You don't have to say a word to the cashier.

I sincerely hope you continue to use Apple Pay.
Click to expand...

If you're in the drive thru, you do need to tell them that you want to use Apple Pay.
 
Using Apple Pay is not about flaunting, it's about efficiency. You don't have to say a word. Just wave that phone. ( ͡° ͜ʖ ͡° )つ
 
Oridus said:
It does work well in other places, I agree. I also have a Galaxy S6 Edge + for my work phone, and I wish Apple Pay worked like Samsung Pay in the sense of the fact that I can use Samsung Pay a LOT more places than Apple Pay.
[doublepost=1474333315][/doublepost]

If you're in the drive thru, you do need to tell them that you want to use Apple Pay.
Click to expand...


All I did was hand them my phone, they knew what to do.

Because the thing is, if you open that Wallet app and press your thumb down, its already ready to go.

You don't have to ask them any questions! Those cashiers don't control the business.

Apple Pay is already ready to go. Just ignore them and wave the phone!

It's not rocket science y'all!! It's noooooooot!!!! D:
[doublepost=1474333663][/doublepost]
Jnyce said:
Flaunting as in saying he has a iphone 7
Click to expand...
( ͡° ͜ʖ ͡° )つ JUST WAVE THAT PHONE. WAVE IT.
 
Last edited:
I never ask them. When they tell me the total I simply put the phone close to the terminal, the screen comes up with the cards I have set up. I choose the one I will use and authenticate with my finger. Done. Do this at Macdonald and other places all the time.
 
  • Like
Reactions: freepomme
penajmz said:
I never ask them. When they tell me the total I simply put the phone close to the terminal, the screen comes up with the cards I have set up. I choose the one I will use and authenticate with my finger. Done. Do this at Macdonald and other places all the time.
Click to expand...
Exactly. JUST WAVE THE PHONE!

And McDonalds is the easiest place to use Apple Pay. There is no question whether or not they take it. THEY DO.

This is well-understood.

It's instantaneous.
 
Lol @ stunting on a mcds employee with your brand new iPhone 7 plus. Maybe when you get older you'll realize that no one gives an f.
 
  • Like
Reactions: c1nn4m0n
NewtonPippin said:
What a nightmare. I left work and, feeling not up to cooking tonight, decided to swing by McDonalds with my brand new iPhone 7+. I had just set up Apple Pay earlier today. In the drive through, I struggled to locate where I tap my phone. I asked the employee "Do you take Apple Pay?". She looked confused, then asked me to repeat the question. I asked her again. I told her "I have a brand new iPhone 7 Plus with Apple Pay, and I would like to pay with it. Do you have an NFC Reader?" She looked even more confused and said she would talk to her manager. I noticed the drive thru line was getting very long and I was extremely embarrassed at this point, so I said "No, that won't be necessary, I will pay with my credit card."

Overall, just an embarrassing experience, and I'm not sure I'll use Apple Pay again.
Click to expand...

The first time I used Apple Pay the cashier had no clue what it was, and I used it anyway. Next time, just ask if the debit/credit reader does tap/contact. That's all. In fact, you don't even have to ask. If the reader has either of these symbols you're good.
Apple-Pay-logo.png

[doublepost=1474334828][/doublepost]
Christopher092881 said:
Same thing happened to me recently at Dunkin Donuts. And I didn't even have the physical card on me or cash. Yikes!
Click to expand...

Okay, no offense, but that wasn't smart. Don't assume that a place accepts Apple Pay if you've never used it there before! :confused:
 
I just tell them I'm paying with debit and get it done. I've actually only ever paid with the watch and it's basically the easiest thing in the world. Should have your card as backup though just in case tap to pay is down.
 
  • Like
Reactions: joeblow7777
nasa25 said:
I just tell them I'm paying with debit and get it done. I've actually only ever paid with the watch and it's basically the easiest thing in the world. Should have your card as backup though just in case tap to pay is down.
Click to expand...

Exactly. I say I'm paying with debit so that they activate the reader. If I see the tap to pay symbol I take out my phone. If I don't, I take out my wallet.
 
freepomme said:
All I did was hand them my phone, they knew what to do.

Because the thing is, if you open that Wallet app and press your thumb down, its already ready to go.

You don't have to ask them any questions! Those cashiers don't control the business.

Apple Pay is already ready to go. Just ignore them and wave the phone!

It's not rocket science y'all!! It's noooooooot!!!! D:
[doublepost=1474333663][/doublepost]
( ͡° ͜ʖ ͡° )つ JUST WAVE THAT PHONE. WAVE IT.
Click to expand...

I know how Apple Pay works, I use it daily.

The problem with your theory is assuming that all of those employees know what to do with your phone once you hand it to them. In reality, and in practice, they don't. I've tried on several occasions at several restaurants. I always end up having to explain.
[doublepost=1474335973][/doublepost]
penajmz said:
I never ask them. When they tell me the total I simply put the phone close to the terminal, the screen comes up with the cards I have set up. I choose the one I will use and authenticate with my finger. Done. Do this at Macdonald and other places all the time.
Click to expand...

Indoors is fine, drive through is a completely different story.


I think people here missed the point in his story that he was trying to use it in the drive thru.
 
IMG_1319.JPG
Oridus said:
I know how Apple Pay works, I use it daily.

The problem with your theory is assuming that all of those employees know what to do with your phone once you hand it to them. In reality, and in practice, they don't. I've tried on several occasions at several restaurants. I always end up having to explain.
[doublepost=1474335973][/doublepost]


Indoors is fine, drive through is a completely different story.


I think people here missed the point in his story that he was trying to use it in the drive thru.
Click to expand...
I mean really, I would not like to do this... but that's just me.
 
  • Like
Reactions: freepomme
I have never seen a McDonald's drive thru with a terminal near the window for drivers to use. For that reason I never bother trying to use it in the drive thru. Inside the dining room I use it every visit.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back