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Brand New MacBook Pro, Dead Pixel.

Hi guys,

I just bought my Macbook Pro yesterday. When I went home I had the same problem, a red stuck pixel in the middle of the screen.

I went back to the store right away and the apple employees said it sucked ofcourse. There was no store manager around so they could not give a me a new one right a way so tomorrow I have to go back and they need to follow a procedure if its possible if they can give me a new one right a way or not.

Seeing that you have consumer rights your able to demand a properly working screen without any stuck pixels, even if its one. Specially if you have spend so much money on a laptop.

Anyways if they tell me that they cant do anything about it then i'll just demand my money back and won't leave the store without it.

I love Apple and been working on Macs for years but I do demand a new MBP even if its only one stuck pixel.
 
Has anybody that had these stuck pixels tried to gently rub them? On an older Toshiba laptop I had it had this annoying little red pixel that if I rubbed it would go away. Sometimes it came back, but it would be at less frequent intervals.

Regarding dead pixels in general, it doesn't surprise me Dell says 7 or less pixels is acceptable. I've seen this sort of mentality at many big box stores. Whenever I buy a TV or monitor I just cross my fingers that it doesn't have any issues out of the box.
 
I'm going to further the confusion about returns. I was at the Apple store yesterday doing research to buy a 2.53 Macbook Pro. I asked the salesman what their "unofficial" return policy for stuck pixels was. He looked at me strange and said that I have 14 days to return the computer if there are ANY issues. Then I told him that I was a graphic designer and had to have a perfect Macbook Pro, especially no bad pixels. He reaffirmed that if I found ANYTHING wrong with my purchase that I had 14 days to exchange it. I asked if there would be a restock fee and he said "no, not unless your return it opened without getting replacement." I told him about stories of people returning 4 or 5 computers until they got a perfect one... and he just said that Apple strives for customer satisfaction.

This is interesting. People on this forum have all posted how they were not able to get replacements on their laptops for bad pixels. Yet this salesperson told me they DO replace if you're not happy. Plus, Apples published policy is 3 or more dead pixels to justify replacement. Looks like the salesman didn't get the memo... When I buy, I should get his statement in writing!
 
0. Do a fresh OS X install to your pixeled computer.
1. Buy a 2nd new MacBook Pro from BestBuy.
2. Go home and find a dust free area.
3. Wear a pair of doctor latex gloves and a glue stick.
4. Stay calm, turn on the lights and wear doctor mask.
5. Use your meticulous skills to carefully remove the wraps and stickers from the box and the macbook pro.
6. Switch macbook pro by making sure that the dead pixeled macbook pro will get repacked carefully by making sure it looks new. Use the glue stick if necessary to stick those stickers.
7. Go to bestbuy to get a refund by simply telling them that it was a birthday gift for a friend and your friend don't know how to use a Mac and that the box was never opened and that you purchased it few hours ago.
8. Get refunded, go home, test your new macbook pro and you should be fine.
9. Repeat step 1 if once again you get a dead pixel.
 
Pika said:
1. Buy a 2nd new MacBook Pro from BestBuy.
2. Use your meticulous skills to carefully remove the wraps and stickers from the box and the macbook pro.
3. Switch macbook pro by making sure that the dead pixeled macbook pro will get repacked carefully by making sure it looks new.
4. Go to bestbuy to get a refund by simply telling them that it was a birthday gift for a friend and your friend don't know how to use a Mac.
5. Get refunded, go home, test your new macbook pro and you should be fine.
6. Repeat step 1 if once again you get a dead pixel.
Click to expand...

Um that is not the best way to go about this...

The serial number on the box and computer would not match...
just a slight hole in that plan, despite the obvious fact it would be immoral. How would you feel if you purchased this machine as an "open box item" at BB?


OP, try JScreenFix before you go charging into any retail store demanding things. Its a program that will rapidly turn your display/pixels on and off to try and get the pixel back to its correct color. It has been used here on MacRumors with varying degrees of success, just search if you want specifics.
 
drewsof07 said:
The serial number on the box and computer would not match...
Click to expand...

Actually they don't check the serial number. They will need to open the box them selves, turn on the computer, watch the os x intro, create an account & a password to see the serial number.

Also you can always switch old serial number sticker with the new serial number sticker.

You can also switch boxes and only switch the bestbuy price sticker
 
drewsof07 said:
despite the obvious fact it would be immoral. How would you feel if you purchased this machine as an "open box item" at BB?
Click to expand...

Gently ask the BestBuy cashier a refund or an exchage. They are not as strict as Apple.
 
The ipod forums have some people with dead pixels. That is even worse. The larger the screen you can kinda say ok it might be an issue but when you get a screen that is 3.5 inches big and it has a dead pixel that is really bad.

I have read alot of the various NetBook forums because i was thinking of making a hackintosh and some of them are really bad in terms of dead pixels. I wonder sometimes if these 350 dollar netbooks are using class 3 or higher screen with a higher failure rate to save costs. It seems like you really got to prey when you buy one of those babys.
 
Am I lucky or what? Never had a dead pixel on any of my screens. I know the dead pixel issue doesn't equate to what Apple calls "DOA" or Dead On Arrival. In my situation, I had a dead battery, but AppleCare said "due to your MBP being DOA, would you like a new MBP?" I told them to expedite a new battery out to me overnight and I would be a happy camper. I explained that I had all my software already installed and my iPhone data transferred, though it's a nice gesture, I want this particular MBP. Battery showed-up the next morning. Good luck to all of you that have dead pixels, you deserve a new MBP w/o defects...
 
The guy referring to how dell deals with defective pixels was referring to this. I don't buy dell computers but they do have something working for them with there monitor setups. Apple should work into making the premium products Having a higher standard.
 

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blackhand1001 said:
The guy referring to how dell deals with defective pixels was referring to this. I don't buy dell computers but they do have something working for them with there monitor setups. Apple should work into making the premium products Having a higher standard.
Click to expand...

Yea, that is what I do love about the Dell's warranty on the ultrasharp models. You can keep trying until you get the perfect one.
 
I returned mine within the hour and had 3 dead pixels on the screen.

They've send it to Apple IT and they will replace the whole screen instead of giving me a whole new MBP.

It takes about 5 days before it's done. Anyways paid a lot of money for it and still without my new MBP but it should be arriving beginning of next week.
 
Can you order your machine to a store so that you don't have to take delivery without inspecting it first and can decline it if it has dead pixels? If I paid thousands of dollars for a machine with a dead pixel it would put me through the roof and I'd stare at it every day.

On a NetBook for which you pay literally 1/10 the price, I can understand being forced to accept dead pixels, but on a "Pro" machine, this is ridiculous.
 
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