Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Brand New MBP Retina dropped onto concrete... What would you do?
- Thread starter huztlar
- Start date
- Sort by reaction score
This is the reason I don't use a strapped bag, the exact same thing happened to me a week after I got my 13", I was lucky it just put a small ding in the corner, but still ticked me off to have a dent in my week old MacBook Pro.
Anyhow I feel your pain!!
Anyhow I feel your pain!!
If your are a honest person, you would not be going into an Apple store trying to get a part fixed/replaced due to an accident. I have seen it happen many times, and in a way I am very disappointed by it, cause we pay a premium for Apple goods, and one of the reasons is situations like this. I have damaged many of my Apple products, and I have lived with those accidents, I would never go into the store and expect it to be fixed. If you damaged a product and walk into an Apple store wanting it to be fixed for free, you think Apple owes you something.....sad!
You are not understanding the point of my post, and at the end of your post you pretty much regurgitated exactly what I said. A lot of people go to the store to recieve a quote for fixing their machine due to an accident, therefore fully prepared to pay the price. I was ready to drop the money to fix the dent. However the genius felt sympathetic and received authorization to fix my MBP for free. If you think this makes me a dishonest person then so be it, I don't know you anyways and could care less.
Awwwwwwwe.......
Awe don't feel too bad, it is a handsome war wound - these awesome engineered machines by Apple are great even if a little scuffed up! If it is still under warrantee just get them to replace the body, they have for me when that has happened to me. My friend has dropped her mbp so much but the innards are still pristine and precious as ever.
All the BEST!
My way to make you feel better, if you private message me I'll dedicate a free song to you to download and feel better as today is my birthday and this girl is feeling super generous
----------
Backpacks are not supposed to be dropped at that distance with something like that in it period. Gravity is a biatch. Made in China. When ever you buy anything it is a lotto. My backpack is pretty awesome I got it from Apple with my 17" MBP, but one day it fell from the upper shelf of my walk in closet and it hit the right thing going down and totally dented the heck out of the edge of my beauty. So now if the beauty is in her house, she is on the floor by herself, nothing over top of her but a shelf and nothing around her but bedding. I also love the waist and chest straps, they are super - super handy.
Awe don't feel too bad, it is a handsome war wound - these awesome engineered machines by Apple are great even if a little scuffed up! If it is still under warrantee just get them to replace the body, they have for me when that has happened to me. My friend has dropped her mbp so much but the innards are still pristine and precious as ever.
All the BEST!
My way to make you feel better, if you private message me I'll dedicate a free song to you to download and feel better as today is my birthday and this girl is feeling super generous
----------
Backpacks are not supposed to be dropped at that distance with something like that in it period. Gravity is a biatch. Made in China. When ever you buy anything it is a lotto. My backpack is pretty awesome I got it from Apple with my 17" MBP, but one day it fell from the upper shelf of my walk in closet and it hit the right thing going down and totally dented the heck out of the edge of my beauty. So now if the beauty is in her house, she is on the floor by herself, nothing over top of her but a shelf and nothing around her but bedding. I also love the waist and chest straps, they are super - super handy.
If i had insurance I would collect, obviously.
If not, I would take it to as many Apple stores in my area (quite a few actually) that I could stomach, and try to be so cool and nice that they wanted to help my even though it would essential be a personal favor.
You see, for me this is easy....NOT, but anyway, that's what I would do.
Or try to do. God bless you
If not, I would take it to as many Apple stores in my area (quite a few actually) that I could stomach, and try to be so cool and nice that they wanted to help my even though it would essential be a personal favor.
You see, for me this is easy....NOT, but anyway, that's what I would do.
Or try to do. God bless you
So sorry for your misfortune.
Step One: Be kind to yourself.
Step Two: Remember it was an accident
Step Three: Ignore the "you should have" advice in other posts. Hindsight is twenty twenty and it's easy for others to say what you "should have done"
Step Four: See step one... that's the most important action.
I could have worded that better. Nope not saying your dishonest, as your said, you got lucky with the genius, one does not turn down an offer to have something repaired for free. My frustration rests with so many people that come into stores without appointments, start up a fuss and most of the time get thier way. So many times I have seen the staff member do what is right and tell the customer there is nothing to do, to see the customer keep whinning to the point of the manager getting involved, and when the manager could not reason with them, to avoid a scene in the store, the customer got their way.... shocking! Problem is that other see this.... some apple customers have thier own reality distortion field when it comes to Apple products.
Hey Guys thanks so much for all the responses!
Been away a week but thought I would just update on what happened as someone above was wondering!
I went to the Apple Store and was completely honest, told them I was super annoyed and could tell they felt my pain - nice guys and girls that work there!
They ran diagnostics on it and determined it was absolutely fine, they also reassured me that my Applecare WOULD still hold if it was to later develop a fault, as they were convinced the drop had not internally damaged anything - phew!
This sounds crazy, but I got a very fine metal file and sandpaper and took the metal burs off and the worse of the scrape. Although it wasn't awful to start, it now looks much better.
In hindsight, I could have easily claimed on my kit insurance and easily had the repair to the case done, but I had only had the insurance cover for 3 weeks and couldn't bring myself to claim for a £500ish repair (entirely new display panel and lower base panel/battery) just to fix a scratch on the corner.
A few weeks on I now carry it in a far better case... maybe a bit excessive but it won't happen again
MACBOOK RETINA NOW:
Been away a week but thought I would just update on what happened as someone above was wondering!
I went to the Apple Store and was completely honest, told them I was super annoyed and could tell they felt my pain - nice guys and girls that work there!
They ran diagnostics on it and determined it was absolutely fine, they also reassured me that my Applecare WOULD still hold if it was to later develop a fault, as they were convinced the drop had not internally damaged anything - phew!
This sounds crazy, but I got a very fine metal file and sandpaper and took the metal burs off and the worse of the scrape. Although it wasn't awful to start, it now looks much better.
In hindsight, I could have easily claimed on my kit insurance and easily had the repair to the case done, but I had only had the insurance cover for 3 weeks and couldn't bring myself to claim for a £500ish repair (entirely new display panel and lower base panel/battery) just to fix a scratch on the corner.
A few weeks on I now carry it in a far better case... maybe a bit excessive but it won't happen again
MACBOOK RETINA NOW:
Hey Guys thanks so much for all the responses!
Been away a week but thought I would just update on what happened as someone above was wondering!
I went to the Apple Store and was completely honest, told them I was super annoyed and could tell they felt my pain - nice guys and girls that work there!
They ran diagnostics on it and determined it was absolutely fine, they also reassured me that my Applecare WOULD still hold if it was to later develop a fault, as they were convinced the drop had not internally damaged anything - phew!
This sounds crazy, but I got a very fine metal file and sandpaper and took the metal burs off and the worse of the scrape. Although it wasn't awful to start, it now looks much better.
In hindsight, I could have easily claimed on my kit insurance and easily had the repair to the case done, but I had only had the insurance cover for 3 weeks and couldn't bring myself to claim for a £500ish repair (entirely new display panel and lower base panel/battery) just to fix a scratch on the corner.
A few weeks on I now carry it in a far better case... maybe a bit excessive but it won't happen again
MACBOOK RETINA NOW:
Image
Can we have a closer pic of the corner where it was dropped. Just wanna see how it turned out
Man, that scratch is nothing to worry about! Hah, I was expecting to click on that picture and see at least some shattered glass.
Don't worry - MBPs are sturdy (there's a reason they make them out of aluminium!); if you don't notice any problems it's fine. Obviously it's not nice to happen to a new machine, but internally you shouldn't have anything to worry about.
The MBPs are even more sturdy than the previous models, because they don't have any moving parts (except the fans, which don't seem to be on very often for me and wouldn't be on while the machine was asleep). There's nothing inside that should be especially vulnerable to shock or shaking.
Basically the only vulnerability of these laptops is that glass screen of the LCD (which isn't under any protective layer of glass - it looks much better like this, but it's more easily breakable).
Yes, please post close up picture of the repaired corner .. also, what is that case? It looks awesome.