Brand New Watch Stolen

[AppleLoyalist]

I ordered the 44mm Gold SS that was delivered today 9/24 at 10am to my apartment building. It was signed for and the management office even sent me a personal email confirmation, with tracking number, showing my package as delivered. They keep our packages on a shelf under video surveillance near the office. Upon arriving home at 9pm I check the shelf and see a couple packages delivered to me from Amazon but alas, no Apple Watch. What recourse do I have in tracking this down? I’ve contacted both UPS and Apple to get an open investigation going. Apple says they can’t tell if the watch has been activated and in order to get this replaced there has to be an investigation first. Of course I am waiting on video evidence from my management office but I’m curious, has anyone had this happen and if so, how quickly did Apple handle it?

 

[Bballrob]

This doesn’t sound like an Apple or UPS problem. Apple shipped it. UPS delivered it and got the appropriate signature. Even your apartment management company acknowledged signing for it. It’s between you and the management company.

 

[AppleLoyalist]

This doesn’t sound like an Apple or UPS problem. Apple shipped it. UPS delivered it and got the appropriate signature. Even your apartment management company acknowledged signing for it. It’s between you and the management company.

Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.

 

[Born Again]

Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.

Call the police dude. The culprit is right in front of you.

 

[thecore762]

Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.

The only ones that might be remotely helpful is your credit card company, not all credit cards offer theft protection which usually runs around 60 days from the day of purchase and they usually cover around $500 max.

So no, you wouldn’t get the full value of the watch.
Apple isn’t liable nor is UPS for lost packages that have been signed for. The only ones that can help you are either the credit card company after filing a police report or the management company that signed for the package.

Sucks, but if they have video cameras then the local authority shouldn’t have any problems tracking the perpetrator.

 

[KPOM]

The only ones that might be remotely helpful is your credit card company, not all credit cards offer theft protection which usually runs around 60 days from the day of purchase and they usually cover around $500 max.

So no, you wouldn’t get the full value of the watch.
Apple isn’t liable nor is UPS for lost packages that have been signed for. The only ones that can help you are either the credit card company after filing a police report or the management company that signed for the package.

Sucks, but if they have video cameras then the local authority shouldn’t have any problems tracking the perpetrator.

Homeowner’s/rental insurance will usually cover all except the first $500. That’s a better option for the OP. I had my iPhone X stolen in a classic snatch and run a few months ago. Insurance covered it after I filed a police report.

 

[AppleLoyalist]

Call the police dude. The culprit is right in front of you.

Yes that’s the plan along with getting video evidence.

 

[Lobwedgephil]

Dang, sorry to hear, that sucks. Let Apple and UPS investigate, but I wouldn't expect anything. Never know, maybe you'll get lucky.

 

[sbuntin]

That truly bites.

That said, Apple's investigation will consist of checking that UPS has provided a signature. Since it was stolen from your management office, Apple has no further obligation and will do nothing.

 

[bruinsrme]

As soon I get the apple shipping email I divert the shipment to the local UPS store.

 

[44267547]

Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.

What that member posted was correct though, Apple can conduct their own investigation to make sure it was successfully delivered, and in fact if it was delivered by the carrier and signed for, it’s out of their hands in this situation. It’s between you and law-enforcement, which if you have not done so, I would file a police report at minimum. This appears to bea criminal matter if the property is stolen, and if there is video surveillance, it should leave a trail of Someone removing the package from the shelf that was monitored by CCTV.

 

[Jessem1133]

Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.

Actually, his comment is very helpful. Nothing to do with Apple.

 

[sclawis300]

I guess one possibility is it was stolen after it was signed for. The other is that the driver simply scanned it and didn’t actually deliver it and they were counting on the fact that the person who signed for it didn’t realize how many packages you were supposed to be receiving.

 

[Newtons Apple]

Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.

UPS is going to claim the Apartments signed for it and their job is done. Apple is also not at any fault here.

Your beef is going to be with your landlord!

 

[Krayzkat]

I’d get the police involved straight away, then the management company and landlord too. Kick up big fuss. Tell the police to check CCTV etc, Apple should be able to track it once the item has been activated/connected to networks

 

[Lennyvalentin]

It was signed for and the management office even sent me a personal email confirmation

Why is your building signing for packages addressed to YOU? Seems like an open invitation for things like this to happen.

 

[Salt City Ute]

OP, it sounds like no one here actually knows what they are talking about.

I worked for UPS for 12 years. UPS is liable, but they are not liable to you. They are liable to Apple, and Apple will need to call them and have a trace initiated. You can try to start one but it is usually a waste of time. It needs to be done by Apple to go into a claim.

UPS is going to close the trace with a proof of signature. Because that’s what they do. It will need to be reopened for a denial of receipt and process into a claim.

Bottom line, they didn’t deliver the package to you! They do not have your signature. UPS is liable. You should end up getting a refund but it may take some time.

 

[Newtons Apple]

I’d get the police involved straight away, then the management company and landlord too. Kick up big fuss. Tell the police to check CCTV etc, Apple should be able to track it once the item has been activated/connected to networks

You police must be way better than our as the most they will do is make out a report. Millions of devices stolen and they will do little.
[doublepost=1537872887][/doublepost]

Why is your building signing for packages addressed to YOU? Seems like an open invitation for things like this to happen.

My company works in the apartment industry and most apartments will no longer accept packages for this very reason. Too much hassle and liability!

 

[AppleLoyalist]

Why is your building signing for packages addressed to YOU? Seems like an open invitation for things like this to happen.

Apple actually had it listed as “delivery, no signature required.” Not sure why they did that but they did and it was signed for and released without me being there.

 

[mollyc]

Have you talked to the management of your building? That is where I would start.

 

[AppleLoyalist]

OP, it sounds like no one here actually knows what they are talking about.

I worked for UPS for 12 years. UPS is liable, but they are not liable to you. They are liable to Apple, and Apple will need to call them and have a trace initiated. You can try to start one but it is usually a waste of time. It needs to be done by Apple to go into a claim.

UPS is going to close the trace with a proof of signature. Because that’s what they do. It will need to be reopened for a denial of receipt and process into a claim.

Bottom line, they didn’t deliver the package to you! They do not have your signature. UPS is liable. You should end up getting a refund but it may take some time.

Now THIS is helpful. Thank you! Of course I had to wait until the management office opened but I’ve contacted the police, began an investigation with a police report and contacted Apple. Fingers crossed to see where this goes.
[doublepost=1537875021][/doublepost]

Have you talked to the management of your building? That is where I would start.

Yes that would be the 1st step. Discovered it was missing after closing hours and had to wait until morning.

 

[44267547]

Apple actually had it listed as “delivery, no signature required.” Not sure why they did that but they did and it was signed for and released without me being there.

Reference the Bolded, Thats not entirely accurate, my Apple Watch was delivered yesterday at noon, and I also noticed the same thing where it said ‘No signature required’ when I tracked it. When I talked to the UPS delivery driver, he did say actually, Apple _does_ require a signature before The package can be released, which I did sign for. When I asked why it said ‘No signature required’, he said it was just by default, but they do require it. Rather that’s applicable to everyone else, I don’t know.

OP, it sounds like no one here actually knows what they are talking about.I worked for UPS for 12 years.

I Don’t think this is a fair statement and It seems a bit disingenuous. You may be accurate with your suggestions, but much of the advice offered in this thread actually is solid, you _can’t_ expect everybody to have knowledge of UPS’s policy and procedures, just because you seemingly ‘Worked’ for them in the past.

 

[KarimLeVallois]

Why is your building signing for packages addressed to YOU? Seems like an open invitation for things like this to happen.

We have this at work too, guy downstairs signs for all packages received, then calls the individuals to either get them, or sends them up with the next person walking past.

 

[Salt City Ute]

I Don’t think this is a fair statement and It seems a bit disingenuous. You may be accurate with your suggestions, but much of the advice offered in this thread actually is solid, you _can’t_ expect everybody to have knowledge of UPS’s policy and procedures, just because you seemingly ‘Worked’ for them in the past.

Most of the comments were completely false and speculative. I simply explained how the issue should be handled in order to have it resolved and to give the OP some peace of mind. I don’t expect people to know UPS policy.

 

[bunnicula]

Apple actually had it listed as “delivery, no signature required.” Not sure why they did that but they did and it was signed for and released without me being there.

Oh, they left mine on my porch. Left the phones, too. I have no clue why UPS just DGAF about my signature anymore. I’m just glad I telecommute.

I’m so sorry about your watch.