Brand New Watch Stolen

AppleLoyalist

macrumors member
Original poster
Sep 14, 2014
31
23
San Francisco
I ordered the 44mm Gold SS that was delivered today 9/24 at 10am to my apartment building. It was signed for and the management office even sent me a personal email confirmation, with tracking number, showing my package as delivered. They keep our packages on a shelf under video surveillance near the office. Upon arriving home at 9pm I check the shelf and see a couple packages delivered to me from Amazon but alas, no Apple Watch. What recourse do I have in tracking this down? I’ve contacted both UPS and Apple to get an open investigation going. Apple says they can’t tell if the watch has been activated and in order to get this replaced there has to be an investigation first. Of course I am waiting on video evidence from my management office but I’m curious, has anyone had this happen and if so, how quickly did Apple handle it?
 

Bballrob

macrumors 6502
Jul 11, 2017
347
364
Alaska
This doesn’t sound like an Apple or UPS problem. Apple shipped it. UPS delivered it and got the appropriate signature. Even your apartment management company acknowledged signing for it. It’s between you and the management company.
 

AppleLoyalist

macrumors member
Original poster
Sep 14, 2014
31
23
San Francisco
This doesn’t sound like an Apple or UPS problem. Apple shipped it. UPS delivered it and got the appropriate signature. Even your apartment management company acknowledged signing for it. It’s between you and the management company.
Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.
 

EggyBaby

Suspended
Sep 24, 2018
21
29
Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.
Call the police dude. The culprit is right in front of you.
 

thecore762

macrumors 6502
Sep 20, 2014
285
154
Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.
The only ones that might be remotely helpful is your credit card company, not all credit cards offer theft protection which usually runs around 60 days from the day of purchase and they usually cover around $500 max.

So no, you wouldn’t get the full value of the watch.
Apple isn’t liable nor is UPS for lost packages that have been signed for. The only ones that can help you are either the credit card company after filing a police report or the management company that signed for the package.

Sucks, but if they have video cameras then the local authority shouldn’t have any problems tracking the perpetrator.
 

KPOM

macrumors P6
Oct 23, 2010
15,312
3,697
The only ones that might be remotely helpful is your credit card company, not all credit cards offer theft protection which usually runs around 60 days from the day of purchase and they usually cover around $500 max.

So no, you wouldn’t get the full value of the watch.
Apple isn’t liable nor is UPS for lost packages that have been signed for. The only ones that can help you are either the credit card company after filing a police report or the management company that signed for the package.

Sucks, but if they have video cameras then the local authority shouldn’t have any problems tracking the perpetrator.
Homeowner’s/rental insurance will usually cover all except the first $500. That’s a better option for the OP. I had my iPhone X stolen in a classic snatch and run a few months ago. Insurance covered it after I filed a police report.
 
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Lobwedgephil

macrumors 603
Apr 7, 2012
5,011
3,638
Dang, sorry to hear, that sucks. Let Apple and UPS investigate, but I wouldn't expect anything. Never know, maybe you'll get lucky.
 

sbuntin

macrumors regular
Aug 2, 2011
158
56
Portland OR
That truly bites.

That said, Apple's investigation will consist of checking that UPS has provided a signature. Since it was stolen from your management office, Apple has no further obligation and will do nothing.
 

Relentless Power

macrumors Nehalem
Jul 12, 2016
33,234
34,242
Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.
What that member posted was correct though, Apple can conduct their own investigation to make sure it was successfully delivered, and in fact if it was delivered by the carrier and signed for, it’s out of their hands in this situation. It’s between you and law-enforcement, which if you have not done so, I would file a police report at minimum. This appears to bea criminal matter if the property is stolen, and if there is video surveillance, it should leave a trail of Someone removing the package from the shelf that was monitored by CCTV.
 

Jessem1133

macrumors 6502
Sep 12, 2014
368
233
Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.
Actually, his comment is very helpful. Nothing to do with Apple.
 

sclawis300

macrumors 65816
Apr 22, 2010
1,270
111
I guess one possibility is it was stolen after it was signed for. The other is that the driver simply scanned it and didn’t actually deliver it and they were counting on the fact that the person who signed for it didn’t realize how many packages you were supposed to be receiving.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,220
Jacksonville, Florida
Thanks but your comment isn’t really helpful. I understand it’s between me and the management office, no doubt. What I want to know is if someone else experienced this and what was done about it? Often companies will replace stolen items if there is a valid police report or evidence to prove it truly was stolen. That’s the info I’m looking for—how does Apple handle these claims and if anyone has 1st hand experience, please share.
UPS is going to claim the Apartments signed for it and their job is done. Apple is also not at any fault here.

Your beef is going to be with your landlord!
 

Krayzkat

Suspended
Apr 22, 2011
755
1,351
I’d get the police involved straight away, then the management company and landlord too. Kick up big fuss. Tell the police to check CCTV etc, Apple should be able to track it once the item has been activated/connected to networks
 

Salt City Ute

macrumors newbie
Sep 13, 2018
12
20
Salt Lake City, Utah
OP, it sounds like no one here actually knows what they are talking about.

I worked for UPS for 12 years. UPS is liable, but they are not liable to you. They are liable to Apple, and Apple will need to call them and have a trace initiated. You can try to start one but it is usually a waste of time. It needs to be done by Apple to go into a claim.

UPS is going to close the trace with a proof of signature. Because that’s what they do. It will need to be reopened for a denial of receipt and process into a claim.

Bottom line, they didn’t deliver the package to you! They do not have your signature. UPS is liable. You should end up getting a refund but it may take some time.
 

Newtons Apple

Suspended
Mar 12, 2014
22,759
15,220
Jacksonville, Florida
I’d get the police involved straight away, then the management company and landlord too. Kick up big fuss. Tell the police to check CCTV etc, Apple should be able to track it once the item has been activated/connected to networks
You police must be way better than our as the most they will do is make out a report. Millions of devices stolen and they will do little.
[doublepost=1537872887][/doublepost]
Why is your building signing for packages addressed to YOU? Seems like an open invitation for things like this to happen.
My company works in the apartment industry and most apartments will no longer accept packages for this very reason. Too much hassle and liability!
 

AppleLoyalist

macrumors member
Original poster
Sep 14, 2014
31
23
San Francisco
OP, it sounds like no one here actually knows what they are talking about.

I worked for UPS for 12 years. UPS is liable, but they are not liable to you. They are liable to Apple, and Apple will need to call them and have a trace initiated. You can try to start one but it is usually a waste of time. It needs to be done by Apple to go into a claim.

UPS is going to close the trace with a proof of signature. Because that’s what they do. It will need to be reopened for a denial of receipt and process into a claim.

Bottom line, they didn’t deliver the package to you! They do not have your signature. UPS is liable. You should end up getting a refund but it may take some time.
Now THIS is helpful. Thank you! Of course I had to wait until the management office opened but I’ve contacted the police, began an investigation with a police report and contacted Apple. Fingers crossed to see where this goes.
[doublepost=1537875021][/doublepost]
Have you talked to the management of your building? That is where I would start.
Yes that would be the 1st step. Discovered it was missing after closing hours and had to wait until morning.
 
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Relentless Power

macrumors Nehalem
Jul 12, 2016
33,234
34,242
Apple actually had it listed as “delivery, no signature required.” Not sure why they did that but they did and it was signed for and released without me being there.
Reference the Bolded, Thats not entirely accurate, my Apple Watch was delivered yesterday at noon, and I also noticed the same thing where it said ‘No signature required’ when I tracked it. When I talked to the UPS delivery driver, he did say actually, Apple _does_ require a signature before The package can be released, which I did sign for. When I asked why it said ‘No signature required’, he said it was just by default, but they do require it. Rather that’s applicable to everyone else, I don’t know.

OP, it sounds like no one here actually knows what they are talking about.I worked for UPS for 12 years.
I Don’t think this is a fair statement and It seems a bit disingenuous. You may be accurate with your suggestions, but much of the advice offered in this thread actually is solid, you _can’t_ expect everybody to have knowledge of UPS’s policy and procedures, just because you seemingly ‘Worked’ for them in the past.
 
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KarimLeVallois

macrumors 68020
Feb 22, 2014
2,193
1,353
London
Why is your building signing for packages addressed to YOU? Seems like an open invitation for things like this to happen.
We have this at work too, guy downstairs signs for all packages received, then calls the individuals to either get them, or sends them up with the next person walking past.
 

Salt City Ute

macrumors newbie
Sep 13, 2018
12
20
Salt Lake City, Utah
I Don’t think this is a fair statement and It seems a bit disingenuous. You may be accurate with your suggestions, but much of the advice offered in this thread actually is solid, you _can’t_ expect everybody to have knowledge of UPS’s policy and procedures, just because you seemingly ‘Worked’ for them in the past.
Most of the comments were completely false and speculative. I simply explained how the issue should be handled in order to have it resolved and to give the OP some peace of mind. I don’t expect people to know UPS policy.
 

bunnicula

macrumors 68040
Jul 23, 2008
3,795
773
Apple actually had it listed as “delivery, no signature required.” Not sure why they did that but they did and it was signed for and released without me being there.
Oh, they left mine on my porch. Left the phones, too. I have no clue why UPS just DGAF about my signature anymore. I’m just glad I telecommute.

I’m so sorry about your watch. :(
 
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