Bringing my IPhone to the Apple store tomorrow...

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Brian1220, Jul 9, 2012.

  1. Brian1220 macrumors newbie

    Joined:
    Jul 8, 2012
    #1
    For the charging issue, will they really ask for my receipt from when I purchased my IPhone over 8 months ago for the limited 1 year warranty???
     
  2. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #2
    No, they dont ask for a receipt.
    As soon as they enter the serial number in their system they know when you bought it and many other details.
     
  3. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
    Location:
    1 Geostationary Tower Plaza
    #3
    They use your Serial number to check for warranty status, not your receipt.
     
  4. Brian1220 thread starter macrumors newbie

    Joined:
    Jul 8, 2012
    #4
    Alright thanks and one last question my phone won't charge at all tried multiple chargers, usb etc... and nothing happens... I have a small crack towards the bottom right of the phone... With the limited 1 year warranty that they give you, what do you think Apple will do???
     
  5. jav6454 macrumors P6

    jav6454

    Joined:
    Nov 14, 2007
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    #5
    Cosmetic damage not covered, they will say "wear and tear". But the charging issue should be covered.
     
  6. Brian1220 thread starter macrumors newbie

    Joined:
    Jul 8, 2012
    #6
    Yeah I don't care about the crack or anything I just really want my phone to start charging lol... Do you think with the crack though that they might say that the fall caused the charger port to not work or some bullcrap...
     
  7. mentaluproar macrumors 68000

    mentaluproar

    Joined:
    May 25, 2010
    Location:
    Ohio, USA
    #7
    That's possible, but unlikely. It would have to hit REALLY HARD to hurt the dock connector. Think of how many people dock those without the proper adaptor tray, putting all the stress on that one part.
     
  8. Brian1220 thread starter macrumors newbie

    Joined:
    Jul 8, 2012
    #8
    Oh I know thats what I was thinking, so do you think that they should be able to fix the problem tomorrow for free???
     
  9. mentaluproar macrumors 68000

    mentaluproar

    Joined:
    May 25, 2010
    Location:
    Ohio, USA
    #9
    this isn't really a fixable problem. if it is handled at all, they will just switch out your phone.

    What happened when I went in with bluetooth issues on my phone (still have them, dammit) is they plugged it into a mac, ran some special diagnostic tool, and when they found no problems, exchanged the phone anyways.

    I can't say what they will do, but based on that experience, this should be resolved quickly.
     
  10. Brian1220 thread starter macrumors newbie

    Joined:
    Jul 8, 2012
    #10
    Alright thanks, my phone is dead as a doorknob right now so we will see what happens...
     
  11. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #11
    No one knows.
    You just gotta go in and try it and hope you get a nice rep.
     
  12. Brian1220 thread starter macrumors newbie

    Joined:
    Jul 8, 2012
    #12
    Well just got back and it was a total waste, the technician said she tried everything she could, clean out the port, new battery etc... she said that it could be from the physical damage from when dropping it (the small crack on the bottom) which is total BS because that happen almost 8 months ago but I guess its a way for them to get money... Guess I go back this weekend and fork out 150 dollars UGHHHH!!!
     
  13. aristobrat macrumors G5

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    Oct 14, 2005
    #13
    New battery? What? They don't replace batteries in the store.
     
  14. Brian1220 thread starter macrumors newbie

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    Jul 8, 2012
    #14
    The tech told me she even tried a new battery and it still wouldn't work...
     
  15. mentaluproar macrumors 68000

    mentaluproar

    Joined:
    May 25, 2010
    Location:
    Ohio, USA
    #15
    So, are you going with speck or otterbox now?
     
  16. powerbook911 macrumors 68040

    powerbook911

    Joined:
    Mar 15, 2005
    #16
    Anyone know if they are replacing batteries now in store or even on the mail order?

    I had never heard of this. I thought they always had to swap them out?

    That would be good news for those of us loyal to original phones.
     
  17. Brian1220 thread starter macrumors newbie

    Joined:
    Jul 8, 2012
    #17
    I swear she told me that she even tried a new battery, I don't know if that meant that if it was a battery that I would of had to get a new on myself but she did tell me she tried a new one...
     
  18. Thomas P. macrumors member

    Thomas P.

    Joined:
    Oct 5, 2011
    Location:
    NewYork
    #18
    Man, I feel like you are going to get your repaired here in the forum...:p
    I think you should ask all these questions from the Apple store and see what they reply.
     

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