Although I did find some threads that were somewhat relevant, I started this new thread because my situation is slightly different from the ones in the threads I found. I started a similar thread on two other forums, but I am in a hurry to resolve this issue, so I need suggestions ASAP, based on people's actual experience with this or a similar issue. Rather than reinvent the wheel, I'll just quote from my original post and hope that this won't be flagged as cross-posting. The facts, as far as I know, are as follows: and Please reply only if you have direct experience with this issue or in dealing with customer service, or if you have hard evidence to back up your reply. Speculation and negative remarks are unwanted. Thanks. The reason I added this is because the previous post was met with some responses that were either unhelpful or inflammatory. Fortunately those replies were deleted by the moderator but I'd rather avoid them altogether.