Broken watch trouble

Discussion in 'Apple Watch' started by gvan, May 1, 2015.

  1. gvan macrumors newbie

    Apr 22, 2015
    My watch broke. It’s my fault and I’m happy to pay full retail price to purchase a replacement. However, Apple REFUSES to sell me a replacement watch (aka a watch with no band). Numerous Apple employees have told me that the retail price for a 42mm Stainless Steel watch is $550 but they will not let me order one. They are insisting that I have to purchase a second expensive new band first. That’s ridiculous. I do not wish to purchase a new band. I’m very happy with the nice leather band I already have. Their sales people are hell bent on upselling me a new band before they will allow me to purchase a replacement watch. I wonder if they work on commission. They are pushier than the average used car sales man.

    I want to be really clear. I’m not asking Apple for any special treatment. All I’m asking for is to purchase a replacement part. I don’t think that’s unreasonable but apparently Apple does. Please feel free to add you broken watch experience to this thread.
  2. FrancoisC macrumors 6502a


    Jan 27, 2009
    Montreal, Qc
  3. Night Spring macrumors G5

    Night Spring

    Jul 17, 2008
    This. Make a Genius Bar appointment. Do not talk to sales associates.
  4. trek360 macrumors 6502

    Oct 18, 2011
    Sorry to hear that, dude. Totally agree with what you're saying about selling the body independently and suspect we will see that later in the model cycle and more definitely with the future generations. The sales people are just going on the instructions received. If you do order another one, I suspect you would be able to sell the extra band and recoup some of your additional expense.

    I have only had mine for 48 hrs. A bit protective of it still but had two firm inadvertent strikes against a doorjam but no injury fortunately. If you don't mind saying, what happened to yours to toast it?
  5. DaveOP macrumors 65816

    May 29, 2011
    Portland, OR
    Don't take this wrong, but have you heard of the Genius Bar?
  6. suntannedmonk macrumors newbie

    Aug 28, 2013
    Contact applecare for repair service
  7. Kent01 macrumors 6502

    Apr 22, 2015
    How did it break? You make it sound like it's in pieces :eek:
  8. Azzin macrumors 68040


    Jun 23, 2010
    London, England.
  9. gvan thread starter macrumors newbie

    Apr 22, 2015
    It has a cracked screen. Banged it on a door. I have done some research since and it sounds like this Saphine is very strong but brittle. I have always been confused as to why they do not use Lexan. That's the stuff Nascar windshields are made of.

    From looking at the watch it's obvious that it impacted right on the corner witch must be a weak spot. I'm sure that 99 out of 100 times the watch survives this impact at any other angle. For the record I have owned many nice watches over the years and I have never cracked the glass.

    I have been to the Genius bar twice and talked to Apple Care on the phone multiple times. They are useless in this situation because they don't sell watches. Only the on-line sales department is selling watches and related products. This is a pure sales issue after all.

    Every time I talk to someone new at Apple they have the exact same reaction which is "Oho we never considered that someone might need to purchase just the watch". Maybe they will get a clue if they get enough feed back.

    As it sits right now I'm probably stuck buying a new band... If that's the case I might also downgrade to a Sport model as it looks like that glass might be a lot less brittle (but more prone to scratching).
  10. iphone6fan macrumors regular


    Sep 9, 2014
    Do you have AppleCare+?
  11. trek360 macrumors 6502

    Oct 18, 2011
    Not sure how much better the sport will fare if you see some of the other threads out there. A sport owner says the watch lightly hit a wall and he had corner damage also. Can you post some pics?
  12. gvan thread starter macrumors newbie

    Apr 22, 2015
    Apple Care has repeatedly quoted me the same price for a used repaired watch. That is $550 + CA Sales Tax + $79 + $29. Obviously, this is a horrible deal as it even more expensive than purchasing a brand new watch with rubber band. That $329 number is totally false, I have asked repeatedly about that.

    However, this deal is only available if you have a credit card! I have a debit card. Note that credit cards are a scam that I choose not to be victimized by. So those Apple Care deals are not available to me.


    I have seen the cracked Sport Watch pictures too. It would be nice if someone independent like Consumer Reports did a complete analysis of both watch face types. I would be especially interested in how these compare to Lexan.
  13. Trius macrumors 6502a


    Aug 7, 2008

    This is what you want. They will replace just the watch and you don't have to buy another band.
  14. flur macrumors 68000

    Nov 12, 2012
    Just pick up one of the SS models with the sport band, and then sell the sport band. Lots of us are waiting for sport bands to ship - I'm sure you can find someone here to take a white or black one off your hands.
  15. Aduntu macrumors 6502a


    Mar 29, 2010
    Where did that come from?
  16. dannyyankou macrumors 604


    Mar 2, 2012
  17. trek360 macrumors 6502

    Oct 18, 2011
    I'm sure the OP wants to know how you made that happen...
  18. Banich2 macrumors regular

    Apr 21, 2015
    San Francisco, California

    Why are you asking to buy a replacement watch case instead of asking to get that one fixed (replaced)? I think that's the problem. I can't see someone going to a Volvo dealership and asking to buy a car without tires...
  19. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    Not only that, the OP believes that you can only get AppleCare+ with a credit card. Which is even more confusing.
  20. jmann macrumors 604


    Dec 8, 2007
    bump on a log in a hole in the bottom of the sea
    Did you make your watch purchase with a credit card? If so, there's a good chance that it has accidental damage coverage for a while (my card does 120 days). I know my credit card offers that. You should look into it before shelling out any money. Edit: never mind, it seems you definitely did not use a credit card for the purchase. What a shame.
  21. thebuzz macrumors member

    Mar 26, 2015
    Broken watch trouble

    Apple will only let you add Apple care to a product of you can prove you purchased it from them. The same will apply at the Genius Bar... They will only help you buy a new one if you don't have proof of purchase.

    CC coverage would be painless in this scenario, but it sounds like that's not an option.
  22. Mlrollin91 macrumors G5


    Nov 20, 2008
    Ventura County
    OP said they used a debit card.

    From an earlier post: "I have a debit card. Note that credit cards are a scam that I choose not to be victimized by."
  23. gvan thread starter macrumors newbie

    Apr 22, 2015
    I have no interest in keeping a broken watch as someone above was asking... I have been working on this issue from 2 different angles at the same time.

    Plan A was to get the watch repaired by Apple Care. I’m running into multiple problems in attempting to execute this plan. The biggest problem here is that all the Apple Care systems are set up with the assumption that the customer has a credit card. If I had a credit card the watch would definitely be fixed by now. As I said before I do not have a credit card by choice because they are a total scam! Just think about how much more money you would have from each pay check if none of it went to a bank! Enough said! I have now been working with Apple Care for a week with no verifiable progress. On Monday I’m expecting a call back from an Apple Care Specialist who claims that he can somehow get me a repaired watch by Wednesday. I’m not holding my breath as I have been told this several times already with no luck. The Apple Care department is a FOUNTAIN of conflicting information. The point that they keep stressing is that the watch is new product with all new processes. That’s a nice explanation but it’s not very helpful...

    Plan B is to purchase a replacement watch. As of now this plan is cheaper, simpler and maybe faster. I will end up with 2 watches but it is cheaper (unless the specialist comes up with some magic on Monday). I’m really sick of talking endlessly to Apple Care on the phone. So a quick and easy fix like this purchase option has a ton of appeal for that reason as well.
  24. IndoX macrumors 6502

    Oct 12, 2011
    ... I still have 100% of the funds of my paycheck if it were directly deposited into a bank or paper check that was cashed.

    ANYWAYS... use a pre-paid visa/amex gift card. Problem solved.

    Also, if they ask for a CREDIT card number you can always give them your debit card number and it will be processed as credit...

Share This Page