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Broken watch trouble
- Thread starter gvan
- Start date
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If you have Apple care+ you nee to go into the store and they will put you into customer care over the phone to arrange collection and then replacement of your watch. I only know this because my friend cracked his on his car door and he has a courier picking up his watch next week. The only instance where apple won't replace it under apple care is if it looks like you deliberately smashed it.
I have every reason to believe that people who have a credit card are getting the good service you would expect from Apple Care+. Clearly, I'm a case that they never planned for because I do not have a credit card. Maybe the Specialist call back on Monday will rectify this situation? In the mean time I'm trying to figure out plan B which is to simply purchase a replacement.
If only I could purchase a replacement watch then it would be no big deal for me to wait forever for Apple Care to create policies and procedures that work without a credit card.
Again.. AppleCare+ has nothing, absolutely nothing to do with needing a credit card. I don't understand why you don't understand that.
Well I bought my Apple products and Apple Care (+) with a debit card and I assume that I will be covered without a problem.
I have called Apple Care at least 5 times and ran through their script. Here is EXECTLY how the conversation goes each time:
[Apple Care Rep] Did you buy Apple Care +?
[me] Yes.
[Apple Care Rep] Do you have a credit card?
[me] No, but I do have a Debit card.
[Apple Care Rep] Oho, we prefer/recommend a credit card for that service but if we can still do it with a debit card for $719.20.
[me] WHAT!!! That is more expensive than simply purchasing a brand new replacement.
[Apple Care Rep] I do apologize but this is a new product with new procedures
I bet that's a deposit. After all, they're shipping you a new watch and you ship back the broken one... of course they're gonna need to make sure you don't run off with both of them. For CCs, it's just a hold, but with a debit card a hold actually subtracts from your balance until released, which people often don't understand and either complain about or get overdrawn.
I'd ask Apple to clarify, of course, but I can't imagine they're telling you the repair will cost you $719.20 in the end.
This.
Debit cards always are "charged" with these services, because I'm pretty sure they can't put a long-term hold on your card like they can with credit cards. So yes you have to have that much in your account, but you'll get it back once you return the old watch.
Its basically a hold to make sure you return your watch, once they receive it the charge will get credited. They have to have protection that you actually send the watch.
As 3 others have said. This is merely a deposit to make sure you return your original watch. But you can also send your watch in and they will send you a replacement and charge you the $329 or $79 if you use AppleCare+ and no hold will be required. The reason why there is the hold is because they are assuming you want an advanced/express replacement. If you are willing to send them the watch first then they have no need to take a deposit.
You are correct! I am seriously misinformed! Everyone at Apple has given me different information half of witch has later proven to be incorrect. I'm doing my best to piece together different pieces of information into a complete picture. That's all I can do at this point.
Thank you for the info. I will definitely ask the specialist I'm working with about this cheaper "send them the broken watch first" option. This is the first time I have heard of that option so it is really valuable information.
Some Apple employees have mentioned this "Partial Refund After Repair" option to me. Apple has been unable to explained it in any detail and that's fine. I really don't like that plan as it leaves me without the money for an extended period of time and all I get is a vague verbal IOU. Getting refunds from big companies can be very difficult some times.
Also, I would remind everyone that my intention was not to complain about Apples warranty repair process. It's a new product with a new process and I'm sympathetic to that fact. However, I do wish to complain loudly and bitterly about the fact that I have not been able to purchase a replacement watch a full retail price. If Apple would just sell me a replacement watch then they could take all the time in the world with the repair of my broken watch and I would have no complaints!
All you need to do is buy one of those prepaid Visa cards. Use it one time for this and you're done with it.
Lol... 3 pages of reading and we finally understand what he is trying to say.
Yes express replacement requires this. Soon the in store experience will be like his iPad swap.
OP... Once they get your broken watch back they will refund everything except the deductible
Besides getting my mind off my eternal Order Processing status this thread has convinced me to purchase the Apple Care for my mythical 
watch. Thanks for that!
Oh, and good luck to the OP, maybe a little more listening will help? I've seen many great suggestions for you but you just keep ignoring them.
watch. Thanks for that!Oh, and good luck to the OP, maybe a little more listening will help? I've seen many great suggestions for you but you just keep ignoring them.
Ironically Im actually a lot less likely to purchase Apple Care in the future after this broken watch experience. I usually do not purchase warranties and I have never broken a phone, electronic device (or watch) before so its really unlikely to happen again any time soon. My current iPhone 6 and Watch are the only products I have ever purchased Apple Care for. Truth be told I only purchased Apple Care after the insanely good and easy experience with my daughters ipad.
This experience has not been the super easy thing I was expecting which reduces the value even more for me. Obviously, everyone needs to evaluate how likely they are to break things when deciding on Apple Care. Its different for everyone
This experience has not been the super easy thing I was expecting which reduces the value even more for me. Obviously, everyone needs to evaluate how likely they are to break things when deciding on Apple Care. Its different for everyone
I believe going into an Apple Store will also avoid any fees as you get your replacement right there.
BREAKING NEWS! While I was grazing at Costco earlier today, I received a call from the Apple Specialist. They shipped a warranty replacement watch yesterday! He does not know what time or have a tracking number. So, it could arrive Monday or Tuesday. I will not be required to cough up the ridiculous $719.20. I will be paying the $79 that everyone else is being charged. I can pay this in cash as the replacement is being shipped to my local Apple Store which is more convenient than my house anyways. It sounds like the warranty swap is finally going to happen!
Dont get me wrong Im still ticked off that I will have had to wait 7 days for the exact same warranty service that credit card debtors are getting in a day or two without all the hassle. At least it appears to be getting done!
Dont get me wrong Im still ticked off that I will have had to wait 7 days for the exact same warranty service that credit card debtors are getting in a day or two without all the hassle. At least it appears to be getting done!
Thats due to you though and not on Apple. Sounds like Apple went out of their way to make this work for your individual needs. Glad this is now resolved.
They sent this guy a watch body only because of an issue with the glass separating. This is different but they can do it. As with any new product launch from Apple, there is a ton of miscommunication between departments.
https://www.youtube.com/watch?v=gJUtK6pcC4U
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No. They won't even get stock until June because of the amount of orders. If you need a replacement, they will have to ship it to you.
https://www.youtube.com/watch?v=gJUtK6pcC4U
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No. They won't even get stock until June because of the amount of orders. If you need a replacement, they will have to ship it to you.
Wish there was a "bang head" emoji.... I am pretty sure the 719.20 was for an "express" replacement. Where they ship you the watch and then return yours. And then when they get yours you get your money back.
I have never done an express replacement through Apple. And maybe if you had a credit card they wouldn't actually charge you, but would still want a credit card JUST in case. That is what Amazon does for a lot of stuff. They ship the replacement and I designate which credit card they can charge if I don't ship back the original within 30 days.
Maybe get 1 credit card for reasons like this? It is a very very very common practice.
I didn't read all of your posts, but did you ask if you could have shipped your broken watch first? As that wouldn't be an "express" replacement. What do you do if you need to rent a car or stay at a hotel?
Really glad everything worked out for you. But I don't see where apple did anything wrong, or that the 719.20 is "ridiculous" or a rip-off.
Maybe part of the confusion from Apple and even most on here is that you do not have a credit card. Not to have at least 1 these days is pretty rare.
I have never done an express replacement through Apple. And maybe if you had a credit card they wouldn't actually charge you, but would still want a credit card JUST in case. That is what Amazon does for a lot of stuff. They ship the replacement and I designate which credit card they can charge if I don't ship back the original within 30 days.
Maybe get 1 credit card for reasons like this? It is a very very very common practice.
I didn't read all of your posts, but did you ask if you could have shipped your broken watch first? As that wouldn't be an "express" replacement. What do you do if you need to rent a car or stay at a hotel?
Really glad everything worked out for you. But I don't see where apple did anything wrong, or that the 719.20 is "ridiculous" or a rip-off.
Maybe part of the confusion from Apple and even most on here is that you do not have a credit card. Not to have at least 1 these days is pretty rare.