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Chances of Apple Giving Me a New MacBook

  • They will probably replace it with a new Mac given circumstances

    Votes: 0 0.0%

  • Total voters
    15

frosty18

macrumors regular
Original poster
Sep 10, 2018
183
151
Pennsylvania, United States
So I've finally after almost three years of ownership have begun to have issues with my 2017 non Touch Bar MacBook Pro. To begin, each key feels completely different from one another. I haven't had any issues with double letters or no response until today with my f3 mission control key. It won't respond at all unless you jam it, even then it doesn't hardly move at all. I rely on this MacBook for college every single day. All of my classes are online and I am off campus so I don't have access to any other computers. I refuse to purchase an intel Mac and I'm probably going to buy one of the new Apple Silicon Mac's later this year.

So my question is, if I take this MacBook Pro to my Apple Store, is there any chance they'd feel bad for me and give me a 2020 MacBook Pro with the magic keyboard as a replacement? I cannot be without this computer at all and risk losing all my data either with a top case replacement.
 

robvas

macrumors 68040
Mar 29, 2009
3,240
625
USA
Not unless it’s the third time they’ve repaired it...

you’ll get it back in like 2-3 days
 
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Christopher Kim

macrumors 6502
Nov 18, 2016
274
199
Zero chance imo. They’ll repair it if it’s still covered under the kb replacement program. I would try to get a genius appt for Fri morning at Apple Store. A lot of places can do 24 hr repairs, and you maximize your chances going on Fri that you get it back over the weekend.

And make sure you do a backup right before taking in. I recently did this with my 2016 13” MBP and got it back Sat.
 
Comment

jerryk

Contributor
Nov 3, 2011
6,680
3,629
SF Bay Area
You can always try the grind method to free up the key. Press and rock your finger around. It will sometime free up the key for a few weeks. And you should also start backing up your data. You could drop the computer and be SOL with a backup. I heard since schools are giving tests as take-home exams, many are not accepting late submissions for equipment failures.
 
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Shadowbech

macrumors 604
Oct 18, 2011
6,860
2,857
Typically they won't replace it for a new device right away. From my understanding, they will just repair and replace just the keyboard. Now if you had the same issue for more than 3 times and you politely ask the Manager, then at that point they may.
 
Comment

lockerc18

macrumors 6502a
May 17, 2012
513
182
I got a new system from Apple not long ago. My 16 inch MBP had some display issues, and they just gave me a brand new 16 incher. I was really surprised. I have to think that was rare, though. But I traded it in for a 2019 13 inch, and I've hated this thing ever since. The keyboard is truly awful. I'll wait til the fall when I'll get back to a 16 inch and get an ARM processor.
 
Comment

ignatius345

macrumors 68040
Aug 20, 2015
3,373
4,495
risk losing all my data either with a top case replacement.
Do you really not have your data backed up?

edit: just realized this is an old thread -- point still stands though, if you're a single hardware failure away from "losing all your data" then you are just asking for trouble. Backup is easier and cheaper than ever these days.
 
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posguy99

macrumors 68000
Nov 3, 2004
1,710
1,040
Do you really not have your data backed up?

edit: just realized this is an old thread -- point still stands though, if you're a single hardware failure away from "losing all your data" then you are just asking for trouble. Backup is easier and cheaper than ever these days.
And remember, when, not if, such a person loses everything... it will of course be everyone's fault but theirs.

I have no sympathy for such people. None at all.
 
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FNH15

macrumors 6502
Apr 19, 2011
447
436
Can’t speak for the OP, but Apple has successively replaced my 2012 (launch day) 15” rMBP over the years with a Late 2013 15”, and now my current 15” 2018 model. All have had graphics card issues, and with the 2013 model, total SSD failure (thank god for Time Machine!). The 2018 is an absolute POS though - my battery is shot after only 2.5 yrs, it overheats to the point of causing the wifi card to spontaneously disconnect if the machine gets too hot, and the integrated Intel 630 is crap (the UI is very sluggish). Apple will step up, but it does take successive repairs.

I really hope the OP was successful in getting a new machine, hopefully one of the Apple Silicon Macs (which is a return to form for Apple)...
 
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