Buying a car from CarMax reliable?

Discussion in 'Community Discussion' started by 0000757, May 3, 2014.

  1. 0000757 macrumors 68040

    Dec 16, 2011
    So, i'm preparing to purchase my first car and I'm very excited.

    This car is a vehicle I'm going to have for a while. At the very minimum, up through college (I'm a junior in High School right now), therefore getting a cheap clunker is not very optimal.

    I've been looking at a lot of CPOs online, and so far I've looked in person at a 2011 Toyota Yaris, 2012 Mazda3, and I also looked at a new 2014 Mazda2.

    I decided today to look at CarMax and see what they offered and I was surprised to find a 2011 Mazda3 with the same options and less miles as the CPO Mazda3 for almost $4k less! As I continued to look through their inventory I was finding better deals left and right! a 2013 Yaris (much better styling than the 2011 Yaris I looked at) for $2k less! ($13k vs. $11k).

    Now, I'm curious. Has anyone from MacRumors purchased a car form CarMax? Does CarMax offer any kind of warranty? Anyone have any consumer hell experiences with service or a vehicle? Would you recommend CarMax as a place to buy a car?
  2. Huntn macrumors P6


    May 5, 2008
    The Misty Mountains
    A friend swears by them, having bought several cars. I imagine they offer a limited guarantee and maintenance insurance.
  3. turtle777 macrumors 6502a

    Apr 30, 2004
    2 years of CPO add. warranty is worth a lot for many.

    My last two cars were CPO.
    Yes, I could have gotten a better deal somewhere else, but the extra peace of mind for two years was worth it for me.

  4. Caliber26 macrumors 68000


    Sep 25, 2009
    Orlando, FL
    They're very popular here in Orlando and I know several people who have bought cars from them and have turned out to be good purchases. From what I understand, CarMax performs a very thorough inspection the cars they purchase for resell. If I were in the market for a pre-owned vehicle, I wouldn't hesitate to check them out. Good luck!
  5. Tsuchiya macrumors 68020


    Jun 7, 2008
    Keep an eye out for articles about his Range Rover:

    Mostly about warrantee claims (which so far have been positive).
  6. Gregg2 macrumors 603

    May 22, 2008
    Milwaukee, WI

    CarMax is reputable. But every car has its own story.
  7. D.T. macrumors G3


    Sep 15, 2011
    Vilano Beach, FL
    Certified Pre-Owned.

    To the OP:

    CPO can be great for piece of mind. Some CPOs are a longer warranty than the original new car coverage.

    Generally, if you’re a budget, the sudden cost of repair work can be painful. While you might pay more up front, it’s probably financed across 36-60 months, so it’s not _that_ much more month-to-month.

    It’s like any sort of paid warranty, it’s a gamble :)
  8. turtle777 macrumors 6502a

    Apr 30, 2004
    I have only experience with Audi and BMW CPOs, but both were great.

    The cars were cleaned and detailed, and almost looked new, even though they were a few years old. Absolutely meticulous.

    Also, since you only get CPOs from dealerships, they need to fulfill very strict criteria and test to be able to offer a vehicle as CPO. Not all cars qualify. You can be sure the cars are in very good mechanical condition.

    Both BMW and Audi CPOs add 2 years of additional warranty to the original mfg. warranty.

  9. MacNut macrumors Core


    Jan 4, 2002
    CarMax stands buy the cars they sell. Plus they have a better selection than most used car dealers.
  10. turtle777 macrumors 6502a

    Apr 30, 2004
    Yes, CarMax is convenient, because they ship any car anywhere for a few hundred bucks. It's much easier to find what you're looking for.

    HOWEVER, they don't necessarily have the best deals.

    I just recently bought a CPO from a local dealer, after watching the market for a few months. The deal I got for a CPO with 2 more years of warranty is better than what I can currently see CarMax offering anywhere in the US.

    Sure, hit and miss. You gotta be patient to find deals.

  11. AustinIllini macrumors demi-goddess


    Oct 20, 2011
    Austin, TX
    CarMax is good, but they usually have a lot of cars people don't want. The good stuff gets sold quickly.
  12. Kryckter macrumors 6502


    Mar 12, 2009
    CPO will always bring in a premium dollar. CarMax is good for sure. And alot of times you can get a third party warranty that is reputable for a good price (Cheaper than the CPO premium)
  13. Southern Dad macrumors 68000

    Southern Dad

    May 23, 2010
    Shady Dale, Georgia
    Even CarMax occasionally sells a lemon. It's how they handle it that makes the difference. A friend of mine bought a car from CarMax in Stockbridge, GA. For three months, CarMax worked to try and fix the issues. One day, when she was so frustrated she was crying at the repair shop, someone from the leadership told her that CarMax would make it right. They did. They gave her the full credit for what she paid toward that car toward another. She is a very happy customer.
  14. pvmacguy macrumors 65816


    Sep 2, 2009
    Purchased my Volvo from CarMax. 20k miles later its been a great machine. I always am meticulous with my cars so they are always in need of a little TLC when I get them but I was very surprised at the level of detail CarMax puts into making their used vehicles a cut above the rest.

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