Can I change my free case?

Ben17

macrumors member
Original poster
Jun 30, 2010
36
0
I ordered the Tartan Speck case and then realised it is horrible and changed my mind, can i change it for another case or cancel this one and just order again?

thanks
 

hcho3

macrumors 68030
May 13, 2010
2,783
0
I would call apple, but you would be better of speaking to them and order over the phone. System is strict about taking order per phone.
 

gigemzach

macrumors 6502
Dec 31, 2009
423
0
San Antonio, Texas
I've done this. I ordered the Griffin Etch one and decided that I wanted the Speck PixelSkin HD. I called and they said no problem and took the order off. The guy said that the app should let me reorder one in 2 hours. Well that never happened, so I called back today and they added the case to my account. They were very nice, but it's just the way the system is set up that stinks. Oh, and my Griffin case was showing that it would be here in September and now it won't ship till October 20. :eek:
 

Philalbe

macrumors 6502
Jun 11, 2010
255
0
Greater Boston Area
I've done this. I ordered the Griffin Etch one and decided that I wanted the Speck PixelSkin HD. I called and they said no problem and took the order off. The guy said that the app should let me reorder one in 2 hours. Well that never happened, so I called back today and they added the case to my account. They were very nice, but it's just the way the system is set up that stinks. Oh, and my Griffin case was showing that it would be here in September and now it won't ship till October 20. :eek:
Just in time for Halloween. I'm just going to try to forget I even ordered mine, then hopefully it will be a pleasant surprise a month or so down the road.:eek:
 

jason221

macrumors 6502
Jun 26, 2009
400
0
Yeah, last night the PixelSkin HD was showing a wait time of 8-10 weeks :eek: I went with the Smoke-colored Incase Snap, which still showed 3-5 weeks.
 

miamihacker

macrumors regular
Jun 23, 2010
102
0
Miami
I've done this. I ordered the Griffin Etch one and decided that I wanted the Speck PixelSkin HD. I called and they said no problem and took the order off. The guy said that the app should let me reorder one in 2 hours. Well that never happened, so I called back today and they added the case to my account. They were very nice, but it's just the way the system is set up that stinks. Oh, and my Griffin case was showing that it would be here in September and now it won't ship till October 20. :eek:
:D you getting your case on my birthday :D
 

Built

macrumors 68020
Oct 3, 2007
2,107
20
Los Angeles
I've done this. I ordered the Griffin Etch one and decided that I wanted the Speck PixelSkin HD. I called and they said no problem and took the order off. The guy said that the app should let me reorder one in 2 hours. Well that never happened, so I called back today and they added the case to my account. They were very nice, but it's just the way the system is set up that stinks. Oh, and my Griffin case was showing that it would be here in September and now it won't ship till October 20. :eek:
I ordered the Speck Pixelskin HD and just got my confirmation email that says that it ships on September 20th, and delivers by the 23rd. Are you sure it says October? (Not doubting you, but it's hard to believe that a matter of one day difference in ordering would make you wait an entire additional month.)
 

xraydoc

macrumors demi-god
Oct 9, 2005
7,437
1,649
192.168.1.1
I ordered the Speck Pixelskin HD and just got my confirmation email that says that it ships on September 20th, and delivers by the 23rd. Are you sure it says October? (Not doubting you, but it's hard to believe that a matter of one day difference in ordering would make you wait an entire additional month.)
3 million phones sold, 6 or 7 cases to choose from... A day could make a big difference.

While I did order my freebie from the case app, my local Best Buy had more of a selection of iPhone 4 cases anyway.
 

gigemzach

macrumors 6502
Dec 31, 2009
423
0
San Antonio, Texas
I ordered the Speck Pixelskin HD and just got my confirmation email that says that it ships on September 20th, and delivers by the 23rd. Are you sure it says October? (Not doubting you, but it's hard to believe that a matter of one day difference in ordering would make you wait an entire additional month.)
Yes. I would add a screen shot if I knew how to.
 

Block

macrumors 6502a
Jun 28, 2007
843
1
Try calling AppleCare and they will be able to provide you with a better response.
 

Savor

Suspended
Jun 18, 2010
3,742
905
I am starting to look forward to my PixelSkin HD case. I love my black bumper, but it isn't completely flat on the back.

With the back panel of the HD case, I can now rest it in the palm of my hand much longer and with more comfort when I am watching a video. The bumper gives me side protection and grip, but it still gives me a feeling of "edges" too.
 

newskin

macrumors 6502
Jul 10, 2010
256
0
i actually had my phone replaced today, so i'm not sure whether or not apple canceled my case order i placed with my previous iphone?, or should i order one again?
 

hcho3

macrumors 68030
May 13, 2010
2,783
0
As long as apple doesn't post white bumper on their website, I am sticking with my order.
 

SnowLeopard2008

macrumors 604
Jul 4, 2008
6,773
8
Silicon Valley
i actually had my phone replaced today, so i'm not sure whether or not apple canceled my case order i placed with my previous iphone?, or should i order one again?
I'm wondering the same thing. I just got mine replaced today too. Anyway, I downloaded the iPhone Case Program app again and I could choose a case again. I'm not that anxious to get my case but I do want to know if my old order was canceled or not.
 

Amnesia87

macrumors 6502
Jun 19, 2010
364
1
Wonder what would happen if I tried to use the Case App on the phones in the Apple Store lol.
 

xyz1534

macrumors regular
Jul 2, 2010
153
0
Got mine changed this morning, but my shipping date went from August 27th to October 20th....
 

psywzrd

macrumors 68030
Feb 6, 2008
2,830
33
I was just able to call in and have mine changed as well. First guy I spoke with said it couldn't be done. Called back and got a different guy and he was able to take care of it for me (switched from the Incase Snap Clear to the Belkin Shield Micra Clear).