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Rockadile

macrumors 6502a
Original poster
Jun 11, 2012
501
210
Just heard my voicemail from the Apple Store to come in for battery replacement. They are closed right now but have questions.

I know they want Find my iPhone turned off. Do they want me to turn it off in front of them?
Voicemail said to know my Apple ID & password.

Can I just erase my phone before walking in the store?

Average battery changing time? How will I know when they're done? I don't think they hand out loaners.
 

mollyc

macrumors G3
Aug 18, 2016
8,054
50,545
Yes you can turn off find my iPhone while you are there. I was told to be sure to have a back up done in advance. I did not erase. You do also have to give them your lock code.

Mine took a couple of hours and they told me when to come back. I went back at the allotted time and it was ready.
 

Shirasaki

macrumors P6
May 16, 2015
16,249
11,745
The average battery changing time is 1 hour. But you should ask them before sending for replacement.

You definitely can erase your iPhone before walking in the store. That does not matter though, as no data modification will be involved anyway.

You won't be informed by any means when battery is changed. You need to remember to pick it up.
[doublepost=1519604092][/doublepost]
Yes you can turn off find my iPhone while you are there. I was told to be sure to have a back up done in advance. I did not erase. You do also have to give them your lock code.

Mine took a couple of hours and they told me when to come back. I went back at the allotted time and it was ready.
You dont need a lock code to turn off the device so you dont need to tell them your lock code.
 

Rockadile

macrumors 6502a
Original poster
Jun 11, 2012
501
210
The average battery changing time is 1 hour. But you should ask them before sending for replacement.

You definitely can erase your iPhone before walking in the store. That does not matter though, as no data modification will be involved anyway.

You won't be informed by any means when battery is changed. You need to remember to pick it up.
[doublepost=1519604092][/doublepost]
You dont need a lock code to turn off the device so you dont need to tell them your lock code.
I was assuming they wanted me to turn off Find my iPhone in the store so they know it's not stolen or anything.
I'd rather just erase it beforehand and let them do their thing right away.

I've had my MBP serviced before and they always ask for the FileVault password but I tell them they can format the hard drive instead if needed and they accept that. Never had to be formatted though.
I think they would ask for the lock code to test the phone if needed like they ask for the FW password.
 

Shirasaki

macrumors P6
May 16, 2015
16,249
11,745
I was assuming they wanted me to turn off Find my iPhone in the store so they know it's not stolen or anything.
I'd rather just erase it beforehand and let them do their thing right away.

I've had my MBP serviced before and they always ask for the FileVault password but I tell them they can format the hard drive instead if needed and they accept that. Never had to be formatted though.
I think they would ask for the lock code to test the phone if needed like they ask for the FW password.
In my Australia store, all they ask is whether I remember my Apple ID password. They did not ask for a passcode. I wonder why US Apple Store wants so much sensitive information from a customer during the servicing.
 

Apple_Robert

Contributor
Sep 21, 2012
35,592
52,336
In a van down by the river
Just heard my voicemail from the Apple Store to come in for battery replacement. They are closed right now but have questions.

I know they want Find my iPhone turned off. Do they want me to turn it off in front of them?
Voicemail said to know my Apple ID & password.

Can I just erase my phone before walking in the store?

Average battery changing time? How will I know when they're done? I don't think they hand out loaners.
Do an encrypted backup with iTunes and then you should be safe to erase the phone, before handing it over to Apple.
 
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akash.nu

macrumors G4
May 26, 2016
10,870
16,998
In my Australia store, all they ask is whether I remember my Apple ID password. They did not ask for a passcode. I wonder why US Apple Store wants so much sensitive information from a customer during the servicing.

They ask for it in the UK as well to ensure functionality is fine after the replacement. I just erase everything because my phone is always backed up to iCloud.
 

Shirasaki

macrumors P6
May 16, 2015
16,249
11,745
No but you need the passcode for diagnostics and restarting.
When my battery was replaced, they did the testing before replacing and left phone as-is after turning the phone on. I then came in and checked if everything was going right myself.
Guess Australia treats privacy a bit differently than US and U.K.
 

jav6454

macrumors Core
Nov 14, 2007
22,303
6,263
1 Geostationary Tower Plaza
Just heard my voicemail from the Apple Store to come in for battery replacement. They are closed right now but have questions.

I know they want Find my iPhone turned off. Do they want me to turn it off in front of them?
Voicemail said to know my Apple ID & password.

Can I just erase my phone before walking in the store?

Average battery changing time? How will I know when they're done? I don't think they hand out loaners.

Yes you can. Also, delink it from iCloud.
 

balderoine

macrumors member
Apr 2, 2016
87
100
Space Gray
It's just a battery replacement so I don't think you have to reset it so you might not want to just to save time.

Definitely turn off Find My iPhone. I sent my iPhone 7 Plus in the mail to get the screen repaired. They sent it back saying they couldn't do anything because I left mine on... Yet they still wiped my device and updated my firmware. Have an up to date backup nonetheless.
 

Five_Oh

macrumors 6502
Jan 7, 2017
396
313
Flyover Country, USA
When my battery was replaced, they did the testing before replacing and left phone as-is after turning the phone on. I then came in and checked if everything was going right myself.
Guess Australia treats privacy a bit differently than US and U.K.

I just had this service done last week in the U.S. No passcode or Apple ID information requested. Just asked to make sure I had turned off find my iPhone.
 

Shirasaki

macrumors P6
May 16, 2015
16,249
11,745
I just had this service done last week in the U.S. No passcode or Apple ID information requested. Just asked to make sure I had turned off find my iPhone.
Interesting.
So the practice for replacing battery is different from store to store.
 
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