Other Can I erase my phone before battery replacement?

Discussion in 'iPhone' started by Rockadile, Feb 25, 2018.

  1. Rockadile macrumors 6502

    Jun 11, 2012
    Just heard my voicemail from the Apple Store to come in for battery replacement. They are closed right now but have questions.

    I know they want Find my iPhone turned off. Do they want me to turn it off in front of them?
    Voicemail said to know my Apple ID & password.

    Can I just erase my phone before walking in the store?

    Average battery changing time? How will I know when they're done? I don't think they hand out loaners.
  2. mollyc macrumors 68000

    Aug 18, 2016
    Yes you can turn off find my iPhone while you are there. I was told to be sure to have a back up done in advance. I did not erase. You do also have to give them your lock code.

    Mine took a couple of hours and they told me when to come back. I went back at the allotted time and it was ready.
  3. Shirasaki macrumors G3


    May 16, 2015
    The average battery changing time is 1 hour. But you should ask them before sending for replacement.

    You definitely can erase your iPhone before walking in the store. That does not matter though, as no data modification will be involved anyway.

    You won't be informed by any means when battery is changed. You need to remember to pick it up.
    --- Post Merged, Feb 25, 2018 ---
    You dont need a lock code to turn off the device so you dont need to tell them your lock code.
  4. Rockadile thread starter macrumors 6502

    Jun 11, 2012
    I was assuming they wanted me to turn off Find my iPhone in the store so they know it's not stolen or anything.
    I'd rather just erase it beforehand and let them do their thing right away.

    I've had my MBP serviced before and they always ask for the FileVault password but I tell them they can format the hard drive instead if needed and they accept that. Never had to be formatted though.
    I think they would ask for the lock code to test the phone if needed like they ask for the FW password.
  5. Shirasaki macrumors G3


    May 16, 2015
    In my Australia store, all they ask is whether I remember my Apple ID password. They did not ask for a passcode. I wonder why US Apple Store wants so much sensitive information from a customer during the servicing.
  6. BasicGreatGuy Contributor


    Sep 21, 2012
    In the middle of several books.
    Do an encrypted backup with iTunes and then you should be safe to erase the phone, before handing it over to Apple.
  7. mollyc macrumors 68000

    Aug 18, 2016
    No but you need the passcode for diagnostics and restarting.
  8. akash.nu macrumors 604


    May 26, 2016
    They ask for it in the UK as well to ensure functionality is fine after the replacement. I just erase everything because my phone is always backed up to iCloud.
  9. Shirasaki macrumors G3


    May 16, 2015
    When my battery was replaced, they did the testing before replacing and left phone as-is after turning the phone on. I then came in and checked if everything was going right myself.
    Guess Australia treats privacy a bit differently than US and U.K.
  10. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Yes you can. Also, delink it from iCloud.
  11. balderoine macrumors member


    Apr 2, 2016
    Space Gray
    It's just a battery replacement so I don't think you have to reset it so you might not want to just to save time.

    Definitely turn off Find My iPhone. I sent my iPhone 7 Plus in the mail to get the screen repaired. They sent it back saying they couldn't do anything because I left mine on... Yet they still wiped my device and updated my firmware. Have an up to date backup nonetheless.
  12. noobinator macrumors 603


    Jun 19, 2009
    Pasadena, CA
  13. Five_Oh macrumors regular


    Jan 7, 2017
    Flyover Country, USA
    I just had this service done last week in the U.S. No passcode or Apple ID information requested. Just asked to make sure I had turned off find my iPhone.
  14. Shirasaki macrumors G3


    May 16, 2015
    So the practice for replacing battery is different from store to store.

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13 February 25, 2018