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Can I trade in unopened MBP for a grey one?
- Thread starter Entertainer
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The Apple Store and Best Buy will only accept returns of items bought at the Apple Store and Best Buy, respectively.
I think the silver MBP looks very good (and most MBPs now are space gray, so yours is different).
Anyway considering you bought from Canada the least you can do is contact the seller and demand an apology for no reason whatsoever.
I learned my lesson a long time ago buying “sealed new in box” software from eBay. Oh it was sealed and “new in box,” except it was newly sealed counterfeit software. That’s the last time I ever bought anything like that from eBay.
Not saying that this laptop isn’t completely legit. But Apple always has a 14-day policy, so if you buy a phone for your aunt and she changes her mind in 14 minutes or 14 says you can always do a swap.
But the original seller of this one may have purchased this back in July, so who knows what Apple will say
What's the model#? There should be a label with the basic specs and serial number.
The serial number is valid and warranty expires August 21, 2019.
That MacBook is very new.
That MacBook is very new.
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Being that new it may (and I say may very cautiously) be possible and see if Apple can do an exchange, but being in the US I’m not sure how’d that’d work being it’s a US/French keyboard model. It’s just past the normal 14 day return period, but can’t hurt to try and see if they would do an exchange for you still.
Just remember that Apple isn’t required to do anything on their end technically, but if you treat them nice the manager might make an exception.
Why? It’s not like you’re dying from cancer or something. You have a perfectly usable, brand new computer. If anything, you should be praying for other folks who are less fortunate than you.
Best of luck! Let us know how it goes!
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Technically speaking, I believe any returns that happen at Apple stores still get sent back to go through the warehouse and get processed as a refurb. So they would just assign this one to the Canada sales site. But I don’t know if they will give OP a hard time because it’s past the 14 day return period, especially since OP isn’t the original owner.
The warranty has already started so I think there are a few possibilities:
1) the MacBook was opened, activated, and resealed;
2) MacBook was bought from Apple, the warranty started on the day it was shipped or purchased and seller could not return it since it was past the return period; or
3) it was an unwanted gift.
This MacBook may be a perfectly legit item and OP has nothing to worry about.
With a 1 TB drive, it retails for $3000 CAD.
1) the MacBook was opened, activated, and resealed;
2) MacBook was bought from Apple, the warranty started on the day it was shipped or purchased and seller could not return it since it was past the return period; or
3) it was an unwanted gift.
This MacBook may be a perfectly legit item and OP has nothing to worry about.
With a 1 TB drive, it retails for $3000 CAD.
The fact it's a BTO makes it considerably more likely it's direct from Apple.
Also that it's not stolen, as that is not a config stocked on any shelf.
Good point! It also means since it is BTO and not a configuration found on any shelf, that it would also be something a store could not do an exchange for. At least not like for like configuration and since warranty is already started and he isn’t the original owner, it may add more layers of difficultly?
It will not be a French keyboard layout. It will probably be French Canadian, which is more or less the same as the standard US keyboard layout anyway. The French keyboard layout is extremely different from all other Latin alphabet keyboards.
Even if it's French Canadian rather than Canadian English, it's not like it makes a huge difference as you can just change the software settings and learn how to touch type. Plus you will get to feel cool by having a weird keyboard when anyone else uses your laptop and looks at the keys.
I also agree that silver is the more "special" color now. Everyone switched to space grey, making silver the rare color for the last couple years of Macbooks.
[doublepost=1537391213][/doublepost]Also ??? with the comment that MBP keyboard layouts only come in US format. Apple has been making localized keyboards since at least the 1997 iMac, probably longer. There are dozens of different physical Apple keyboards. Arabic, Russian, Swiss, German, French, Spanish, Japanese, US, US international, ... and they even come in different physical keys (namely left shift is modified, I think sometimes return is as well?), in addition to the labels printed on the keys.
I have typed on French Canadian keyboards and I personally don't like it. I make too many typing errors.
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I apologize that apparently I miss-worded my comment. I said US/French because that’s what OP said was on the package. Of course a true French keyboard will be significantly different.
Either way I was simply saying that OP might have slightly more trouble getting a swap because it’s not the native keyboard for the region OP lives in (US). Also I wouldn’t keep it because it would be a challenge to accommodate for whenever you are switching between other computers or external keyboards with the standard keyboard on the US.
Many others https://support.apple.com/en-ca/HT201794
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The listing accurately and fully described what you received.
And also
"Item location: Lasalle, Quebec, Canada"
"Shipping and Payments Item location: "Lasalle, Quebec, Canada"
Not sure why you are angry at the seller, or eBay?
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https://www.ebay.com/itm/Apple-MACBOOK-PRO-15-034-6Core-2-6ghz-16gb-i7-8e-gen-1TB-2018-SEALED-Warranty-/263914353397?hash=item3d728572f5:g:3nQAAOSwZgxbix5h&nma=true&si=isJ7JpMJddLgChiP35Xr%2BytFgx8%3D&orig_cvip=true&nordt=true&rt=nc&_trksid=p2047675.l2557
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C$3,000 ?
I see C$4,179.00 at at apple.ca
Seller has good feedback - and has sold MacBooks before, like this one.
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I must have been on Apple.com and didn't realize it. I chose the closest configuration I could quickly find.
I just know the brutal price difference.
Live in Toronto.
And, not that it is relevant - my mother lives in LaSalle, Quebec, where the MacBook seller is located.
So I’m kicking myself now. Right after work I went to the Apple store. The guy I talked to brought out a box with another 15” and we compared the boxes. The writing on his was different. It didn’t have the kB-US/CA bit, it just said USA somewhere.
Before this I spoke to Apple chat support and gave them the serial number and the guy told me I do have the French Canadian version which has the weird keys. Mind you dude took like 15 minutes between responses. I was finally able to get an answer out of him after about 30 min.
So back to the story. The guy at Apple tells me it’s likely got the French Canadian keyboard setup and that he can’t replace it for me since I didn’t buy it from Apple or Best Buy. Fair enough I get back to my car and text the eBay guy. Basically tell him that the verdict is out on what kind of keyboard it has but it’s leaning toward it being weird. I said you decide what I should do, open it or send it back. He said open it.
Glad I did.
[doublepost=1537405141][/doublepost]Thanks guys for your concerns and advices! I really felt like I was gonna lose it after waiting for it for so long. Well like a week but you know.
Before this I spoke to Apple chat support and gave them the serial number and the guy told me I do have the French Canadian version which has the weird keys. Mind you dude took like 15 minutes between responses. I was finally able to get an answer out of him after about 30 min.
So back to the story. The guy at Apple tells me it’s likely got the French Canadian keyboard setup and that he can’t replace it for me since I didn’t buy it from Apple or Best Buy. Fair enough I get back to my car and text the eBay guy. Basically tell him that the verdict is out on what kind of keyboard it has but it’s leaning toward it being weird. I said you decide what I should do, open it or send it back. He said open it.
Glad I did.
[doublepost=1537405141][/doublepost]Thanks guys for your concerns and advices! I really felt like I was gonna lose it after waiting for it for so long. Well like a week but you know.
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It said KB-US on the box. That indicated to me it was a US keyboard. Glad it worked out for you. CAF likely indicates that any documentation should be in English and French which is required in Canada.