Can not connect to wifi/airport problem

Discussion in 'iMac' started by flyster, Jul 19, 2017.

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  1. flyster, Jul 19, 2017

    flyster macrumors newbie

    Joined:
    Jul 18, 2011
    #1
    Ok so bought a new imac monday os sierra 10.12.4 and having problems connecting to wifi i will post a few photos to tell you whats wrong
    As you can see the network window there is no wifi on the left hand side
    clicking the + brings up a window 'thunderbolt bridge'
    clicking 'other wifi devices in airport is coming up blank
    network diagnostics is also unclickable so to speak

    If anyone can help me here it would be a blessing, by the way the wifi hib and provider is working great because ive got wifi on my other devices just fine

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  2. EugW, Jul 19, 2017

    EugW macrumors 601

    EugW

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    Jun 18, 2017
    #2
    Which iMac? 10.12.4 doesn't run on the new 2017 iMacs. Also, which WiFi router?

    Did you do a Migration Assistant transfer? That can cause various issues. A clean install would be a safer bet for troubleshooting. Or even a re-install of the OS through recovery mode (which would keep your data but fix any OS issues). Do a full backup first though of course.
     
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  3. flyster, Jul 19, 2017

    flyster thread starter macrumors newbie

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    #3
    there must be a better option than a reinstall and no i didnt use migration transfer
     
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  4. EugW, Jul 19, 2017

    EugW macrumors 601

    EugW

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    #4
    Re-installing the OS from recovery mode actually keeps all the user accounts, user data, and application installs intact.

    http://www.idownloadblog.com/2016/02/27/how-to-install-os-x-recovery-mode/

    You may not want to do that now, but if you can't find another solution, then this is quite a reasonable option. However, as always, backup first.
     
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  5. Fishrrman, Jul 20, 2017

    Fishrrman macrumors G5

    Fishrrman

    Joined:
    Feb 20, 2009
    #5
    It's brand new?
    Who did you buy it from?
    A place nearby?
    Either take it back, or take it to an Apple Store genius bar…
     
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