Can someone explain to me how my Macbook suddenly got a cracked screen?

sanic420

macrumors newbie
Original poster
Mar 12, 2015
15
0


I bought this sealed and new 3 months ago. I'm always careful with my devices and never had problems with them. How lucky am i that I broke something that's the most expensive and something I take care of the most. I'm also lucky that I have no idea how this happened too.

This just happened when I opened it after it was just fine an hour ago. I already took this to the service center and they said theres a crack and I might pay around $700 for the new screen. I might have closed it and there was something that smashed at the screen. That's impossible since wouldn't I hear and notice that something blocked it and considering how bad that damage, I should notice it! Or even see the object that obstructed it when I opened the laptop. The staff told me that i could talk to apple directly so they could cover the repair cost. I dont know if she just said that to make me feel good cause i really was about to cry when I was talking to her.

I just really have to cry at this point because I cant afford to buy the replacement screen. So the $1200 I spent 3 months ago (that i still havent paid in full yet) was just thrown in the trash.

I know this cant happen by itself (like on this thread i read: https://forums.macrumors.com/threads/macbook-pro-lcd-broke-not-my-fault.2050531/)
But its just really extra frustrating when you're sure you didnt do anything wrong. Maybe this is supposed to happen to me so I can work harder and get more jobs. I took 3 jobs at the same time for the past few months just to afford this laptop. Theres nothing else I could do really but would love to just hear your opinions.
 

Audit13

macrumors 601
Apr 19, 2017
4,408
1,111
Toronto, Ontario, Canada
If it properly displays an image, consider living with it for now.

If no image is displayed, could you live with using an external monitor?

If it was purchased with a credit card, it may cover a repair.

If you have Apple Care plus that covers accidental damage, you may be able to have it repaired by paying a deductible.

Is it essential to use a MacBook? I ask because a good Windows laptop would be less than the cost of a screen replacement.
 
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sanic420

macrumors newbie
Original poster
Mar 12, 2015
15
0
If it properly displays an image, consider living with it for now.

If no image is displayed, could you live with using an external monitor?

If it was purchased with a credit card, it may be cover a repair.

If you have Apple Care plus that covers accidental damage, you may be able to have it repaired by paying a deductible.

Is it essential to use a MacBook? I ask because a good Windows laptop would be less than the cost of a screen replacement.
No image is displayed. Or just some part of it.

I have no apple care.

Yes, since I do design and im really used to Mac. And i already spent tons of money to buy it so theres no other option.

If I get really desperate, ill call apple directly and see what they can do about this.
 

sanic420

macrumors newbie
Original poster
Mar 12, 2015
15
0
You could also take it to an Apple store if it's closeby to see what they can offer as a solution.
I brought it to the shop i bought it from. Its still under diagnosis but most likely its out of the warranty since its a physical damage so I have to pay 700$ for a whole new screen.
 

burgman

macrumors 68000
Sep 24, 2013
1,984
1,401


I bought this sealed and new 3 months ago. I'm always careful with my devices and never had problems with them. How lucky am i that I broke something that's the most expensive and something I take care of the most. I'm also lucky that I have no idea how this happened too.

This just happened when I opened it after it was just fine an hour ago. I already took this to the service center and they said theres a crack and I might pay around $700 for the new screen. I might have closed it and there was something that smashed at the screen. That's impossible since wouldn't I hear and notice that something blocked it and considering how bad that damage, I should notice it! Or even see the object that obstructed it when I opened the laptop. The staff told me that i could talk to apple directly so they could cover the repair cost. I dont know if she just said that to make me feel good cause i really was about to cry when I was talking to her.

I just really have to cry at this point because I cant afford to buy the replacement screen. So the $1200 I spent 3 months ago (that i still havent paid in full yet) was just thrown in the trash.

I know this cant happen by itself (like on this thread i read: https://forums.macrumors.com/threads/macbook-pro-lcd-broke-not-my-fault.2050531/)
But its just really extra frustrating when you're sure you didnt do anything wrong. Maybe this is supposed to happen to me so I can work harder and get more jobs. I took 3 jobs at the same time for the past few months just to afford this laptop. Theres nothing else I could do really but would love to just hear your opinions.
That sucks, your options depend on which country you are in, if Apple won’t do anything then you know know the options, which suck. That type of crack is usually caused by bending the screen like closing it on something or when you opened it using a corner. That white dot looks like a pressure point.
 

sanic420

macrumors newbie
Original poster
Mar 12, 2015
15
0
That sucks, your options depend on which country you are in, if Apple won’t do anything then you know know the options, which suck. That type of crack is usually caused by bending the screen like closing it on something or when you opened it using a corner. That white dot looks like a pressure point.
It just weird that when you touch the screen and feel it, you dont feel any scratch on your finger. Its smooth as hell. So its impossible that something impacted on it. And to do that big of a damage, wouldn't you notice it?

This wouldnt feel as depressing if I know that i dropped it or accidentally damaged it.
 

acorntoy

macrumors 65816
May 25, 2010
1,378
1,183
Looks like something really small got in between the display and metal of the computer, like a staple or a piece of gravel. My brothers computer looked like that after he closed it on a set of papers with a single staple.
 

sanic420

macrumors newbie
Original poster
Mar 12, 2015
15
0
Looks like something really small got in between the display and metal of the computer, like a staple or a piece of gravel. My brothers computer looked like that after he closed it on a set of papers with a single staple.
This is the most possible scenario. Something reaallly small that you cant hear the impact. I cant believe just a small staple can do this big of a damage. Didn't know the screen was that sensitive. Now I learned my lesson.
 

acorntoy

macrumors 65816
May 25, 2010
1,378
1,183
This is the most possible scenario. Something reaallly small that you cant hear the impact. I cant believe just a small staple can do this big of a damage. Didn't know the screen was that sensitive. Now I learned my lesson.
Yeah his screen was totaled. Small, small crack and just completely dead display caused by a staple.


The price they quoted you seems also seems to be too much, I got the 2016 NTB MBP screen replaced for $490 directly from Apple.
 

Markdc

macrumors newbie
Feb 6, 2019
13
5
delhi
Solutions offered by Apple stores costs a lot of money...
Well please try taking it to apple centre and in my advice, move to a windows laptop....its much more cost effective...
 

keysofanxiety

macrumors G3
Nov 23, 2011
9,519
24,622
Solutions offered by Apple stores costs a lot of money...
Well please try taking it to apple centre and in my advice, move to a windows laptop....its much more cost effective...
That’s terrible advice. There’s nothing cost effective about moving to Windows if you need to rip yourself out of an ecosystem and relearn an OS just to save a buck on hardware.

Plus a Windows laptop isn’t cheaper for OOW parts if you’re buying a machine with comparative specs with a Mac. Frequently they can be just as expensive or the parts not sourcable whatsoever as the models are EOL in no time.
 
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rayriceroni00

Suspended
Nov 12, 2016
150
1,163
Solutions offered by Apple stores costs a lot of money...
Well please try taking it to apple centre and in my advice, move to a windows laptop....its much more cost effective...
Apple stores have always hooked me up, and no moving to a windows laptop is a ridiculous suggestion for something like this.