Out of curiosity, what Mac is this happing on?
Do you have other Macs, and is Find My working ok on them?
The tech advice bod who's in charge of my case, said he has a "carbon copy" of this issue with another person he's looking after.
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Can someone please help ... Find My not showing for my iMac.
- Thread starter The Cockney Rebel
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Do you have other Macs, and is Find My working ok on them?
The tech advice bod who's in charge of my case, said he has a "carbon copy" of this issue with another person he's looking after.
Same issue here: Find My was on everywhere, but my Mac still showed as offline. I tried everything mentioned in this thread. Nothing worked so far... I noticed that my MBP Activation Lock Status is Disabled for some reason.
I have been told that activation lock being disabled is not the reason for the issue, but rather a symptom.
I’d be more concerned if one of my MacBooks had the issue.
I don’t have much faith in Apple Support. I’ve emailed the advisor more than once, asking him to contact me, but he seems to be ignoring me.
I have a telephone call booked for tomorrow, but I think I may request a different advisor.
Just spoke with the advisor, and he said he knows he’s received a few emails from me, asking him to contact me, but he hasn’t heard back from the engineers, so that’s why he hasn’t replied.
That’s ******** if you ask me. I told him that out of courtesy, he should have replied.
He said he is going to email them right away, requesting an update, and he will now be calling me on Monday, rather than tomorrow.
He said if he hears anything sooner, he will contact me.
I told him that I am stressed over this issue, and wanted to be assured that my iMac will be replaced, if this issue isn’t resolved. He said if it was a hardware issue, the diagnostic tests would have indicated so.
I don’t hold much hope with this advisor.
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After some tinkering, I restored ~/Library/Preferences/com.apple.findmy.findmylocateagent.plist from a Time Machine backup (from when Find My worked), then ran in Terminal:
defaults read MobileMeAccounts
sudo diskutil verifyVolume /
After that, I shut down, held the power button to enter Recovery, opened Disk Utility, ran First Aid on the system data disk, and restarted.
Now my MacBook Pro shows up in Find My and is online, but System Information still reports “Activation Lock Status: Disabled” even though MBP Find My is enabled and working.
Pleased for you, mate.
This gives me hope that it's simply a glitch, and nothing more serious.
Keep us updated, please, and I'll do the same.
What a joke that AppleCare adviser done nothing and his solutions didn’t even work out, right?
Out of nowhere he had to touch base with you later instead of the next day.
I emailed him yesterday, requesting he contact me, but he’s ignored me.
I’m going to call Apple tomorrow, and make a complaint.
Currently on the phone with tech support.
The response at this point is that the issue is being investigated, and it is a known issue, thus I/we are not the only people experiencing this.
I have requested to have the case moved to a different senior advisor, and I'm currently on hold, whilst this is being done.
Does anyone else have any updates?
Have any of you reported this to Apple?
The response at this point is that the issue is being investigated, and it is a known issue, thus I/we are not the only people experiencing this.
I have requested to have the case moved to a different senior advisor, and I'm currently on hold, whilst this is being done.
Does anyone else have any updates?
Have any of you reported this to Apple?
So I just finished a call with another senior advisor.
She has now taken ownership of the case.
We went through all of the diagnostic checks, so she is now up to date.
The problem still persists.
She is calling me tomorrow @ 10am, to update.
She has now taken ownership of the case.
We went through all of the diagnostic checks, so she is now up to date.
The problem still persists.
She is calling me tomorrow @ 10am, to update.
It's so annoying to have these types of issues. At least you got a new advisor.
The problem is these advisors are likely working with Engineering so they are always waiting on an update from their Engineering team.
I appreciate that, but out of courtesy, they should reply to emails/voice messages.
At the end of the day, that’s why they give us their contact details and working hours.
Oh I completely agree, but if they are working with the same engineering resource. You’re going to get a lot of we are still waiting on an update from our engineering team.
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Sorry for the late response; I can tell you’ve been under a lot of stress.
It seems like none of the troubleshooting from the senior adviser worked out, even after installing macOS Tahoe 26.1 or 26.2 RC.
Would you be comfortable doing a clean install using the macOS Tahoe bootable installer or macOS recovery? Also, please have a time machine backup ready on a separate drive.
Alternatively, you could boot into safe mode and turn off any bluetooth related login items or apps that are causing trouble when you start your Mac. rule out any extraneous bluetooth integrations that may be in the way, as find my relies on local network, bleutioth and wifi.
Maybe that will help ease the load. You can find more information on how to start your Mac in safe mode here: https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac
We tried safe mode yesterday, and even created a new user.
I have also performed a clean install.
Did you check for any login items that are supposed to open or run at startup? If so, turn them off. Go to System Settings > General > Login Items and Extensions.
it look like this:
use the minus button to eliminate them all.
Here’s a link to the Apple support guide on removing login items and resolving startup problems:
support.apple.com
it look like this:
use the minus button to eliminate them all.
Here’s a link to the Apple support guide on removing login items and resolving startup problems:
Remove login items to resolve startup problems on your Mac
On your Mac, a login item may cause a blank blue screen or other problems at startup. Remove and re-add login items to identify potential issues.