asked to speak to his supervisor NUMEROUS times (it was an hour long phone call too...)
he didn't budge at all, i don’t know if he was dense or plain stubborn
when I said I wanted a refund, he put thru a return process and told me to “pick up the phone and return it” then started making up things that ups did try to delivery it
honestly, i don’t think he had a clue where concord, on is and how far away it is from BC
three phone calls to ups all same result (they *think* it’s still in Concord)
and all i got is an email saying
“We're researching your recent delivery issue, and we'll email you as soon as we have an update.”
*sigh* why i preorder iphone x....... shouldve just waited and pick one up in store or bestbuy
Maybe you can do a charge back with your credit card company?