Canada/Rogers - Existing customers not due for hardware upgrade

Discussion in 'iPhone' started by philMBP, Jul 7, 2008.

  1. philMBP macrumors 6502

    Joined:
    Nov 19, 2007
    #1
    I apologize If I've missed this elsewhere.

    Like many others I am sure, I am not due for a hardware upgrade from Rogers for a while. Actually, not until the end of October.
    Does this mean no iPhone for me... unless of course I buy a new account, which I don't want to do since I want to keep my number.

    I called Rogers and the rep said that he wouldn't know if I could still get the iPhone until at least the 11th! man... talk about last minute.

    Does anyone have the lowdown on this?
     
  2. Pandora01 macrumors regular

    Joined:
    Mar 21, 2008
    Location:
    Toronto
    #2
    My guess is that because you are not eligible for an upgrade in the first place, they would make you sign an entirely new contract. Someone will correct me if they have more accurate information.

    Even if you were eligible for an upgrade, I'm not 100% sure you can get the iPhone as a straight upgrade at all on your current contract. It is my understanding so far that the iPhone is only available if you sign a brand-new three-year contract. Like you, I am getting no reliable info from Rogers. Suprise, surprise. I'm just going to go to the store on the 11th and find out the real deal. If I can't get it as a straight up upgrade or on a voice-only plan very similar to the one I have now, I am not getting it at all.
     
  3. igglepuff macrumors regular

    Joined:
    Sep 27, 2007
    #3
    i believe you can get it with yrou current plan if its over a certian price, however, the price of hte phone shoots up and they maek your current plan renew for 3yr term

    i coudl be wrong..
     
  4. yymca6 macrumors member

    Joined:
    Mar 1, 2008
    Location:
    Montréal QC
    #4
    I was told at the Rogers store downtown Montréal that if you are not eligible for phone upgrade you will pay more for your phone. I check a few minutes with a Rogrs rep over the phone and I was told there was a $25 charge EVEN if I was fully eligible for the upgrade...
    No matter what we do they will still rip us off!;)
     
  5. James Howlett macrumors member

    Joined:
    Apr 19, 2008
    Location:
    Abbotsford
    #5
    I called Rogers today and they told me that even though I'm eligible for my upgrade, it will cost more than the $199 for the 8gb and $299 for the 16gb. does that sound right, How much could i expect to pay for the first year and a half of my 3 year contract.
     
  6. abz786 macrumors 6502

    Joined:
    Sep 1, 2007
    Location:
    Alberta, Canada
    #6
    i went to a rogers store today
    and i am eligible for a hardware upgrade and was told to add $100 to any 3yr contract price that was advertised

    so e.g blackberry pearl for 49.99 on a three year contract, i would pay $149.99

    honestly i am willing to sign a new 3 yr contract with rogers and get the new iphone 16gb 3g but what i am confused about is:


    1. the launch time, what time is it going to be cause no one knows!!!!!
    2. on the rogers site it says i can carry over an existing plan and use it with the iphone, is that possible even though i am signing up a new contract???
     
  7. James Howlett macrumors member

    Joined:
    Apr 19, 2008
    Location:
    Abbotsford
    #7
    ok so today i was advised that the total iphone will cost $400-450 with my hardware upgrade discount of 1 and a half years.
     
  8. jbll macrumors newbie

    Joined:
    Jul 8, 2008
    #8
    Today, someone at the Rogers store, told me that because i only have a one year contract with them, i would not be eligible for an upgrade, even if a pay the 200$..... They said, that i would have to buy the phone unsubsidized, which they don't know the price...

    The Rogers Rep, also told me that current Rogers customers, would have to wait, at least 2 weeks, before being able to buy an iPhone.... :mad:
     
  9. idesign245 macrumors 6502

    Joined:
    Oct 25, 2007
    Location:
    Ontario, Canada
    #9
    Is that for the 8 or 16 gig?
     
  10. abz786 macrumors 6502

    Joined:
    Sep 1, 2007
    Location:
    Alberta, Canada
    #10
    thats a complete lie
    i saw a rogers store manager access my upgrade chart
    and i saw the upgrade charge for the 16gb iphone
    its $349.99 for me plus a $35 activation fee - $50 Mail in Rebate Credit

    all charges reflected on my monthly bill, no cash or payment at the store
    so in that sense rogers is making it good
    but trust me i am serious bout buying this phone and have and still am doing my research to make sure i get the phone and a good plan

    i also corrected this manager, how on the rogers site under the plans chart it says u don't have to use a data plan with the iphone but it is recommended, the guy told me they aren't going to sell the phone without a data plan, then i told him to go read the site, then afterwards he said well if i see u friday ill sell it to u :) so in otherwords i was RIGHT!!! TRUST ME PPL!!!
     
  11. jbll macrumors newbie

    Joined:
    Jul 8, 2008
    #11
    Since how long have you been with Rogers?

    They said i was no eligible, cause i've only sign for a one year contract, that will end on october 08 and because i wasn't a Rogers customer before...
     
  12. abz786 macrumors 6502

    Joined:
    Sep 1, 2007
    Location:
    Alberta, Canada
    #12
    ahhhh
    i signed a 3 yr contract
    and only 1/2 way thru
     
  13. James Howlett macrumors member

    Joined:
    Apr 19, 2008
    Location:
    Abbotsford
    #13
    the 16gb for 400-450 plus activation fee. seriously feel like i'm taking it up the bum Just for this phone.
     
  14. goosnarrggh macrumors 68000

    Joined:
    May 16, 2006
    #14
    I'd think that with number portability mandated by federal law, you should be able to port your existing number over to the new account, even if your worst expectations turn out to be true.

    I think it would be to Rogers' benefit to offer the option of purchasing an unsubsidized iPhone outright without being tied to a contract, even if they do feel the need to simlock it. It's not like they're in any danger of having phone purchasers taking their new iPhone over to any of Rogers' Canadian GSM competitors. :p

    If true, that amounts to nothing more than a ridiculous cash grab by Rogers - attempting to make the retail price of the phone appear lower than it really is. (It wouldn't be much of a stretch to believe that of a Canadian cell phone provider though. Remember system access fees?)

    It's the SIM that has to be activated, not the phone itself. If you're already on a contract, then your SIM has already been activated.
     
  15. jonnysods macrumors 601

    jonnysods

    Joined:
    Sep 20, 2006
    Location:
    There & Back Again
    #15
    As is my understanding you have to be on an existing 3 year contract for at least one year before you are eligible for an upgrade. This is so they can recoup the money they 'lost' in subsidizing your previous phone. For me, it was a Motorola Qh which I signed on for in December, much to my shagrim now that the iPhone is out.

    So I'm going to call up Rogers a couple more times, go to a store and beg a little too, because I want this phone! My current plan is $56 (not including fees etc), and I only get 4mb per month. If I spend $60, I get 100 times that amount of data! I'll save myself a ton of money each month by not blowing my data by sending emails. I'll stick to a wireless signal to do anything big on the phone.

    I just wish Rogers used a rule of thumb - it seems like you hear a different story every time when you call up and speak to a rep - which is why I keep pestering them about it!
     
  16. idesign245 macrumors 6502

    Joined:
    Oct 25, 2007
    Location:
    Ontario, Canada
    #16
    I called Rogers up today to see if I'd be able to upgrade. I last upgraded my phone in November and she told me that I'd have to wait until 12 months into my contract to be able to upgrade. She couldn't tell me how much I'd be paying to upgrade because they "wouldn't know the pricing until the phone is released".

    I also asked about my moms phone because she is able to upgrade (but still under contract) and she couldn't tell me the pricing for that either.
     
  17. slicecom macrumors 68020

    Joined:
    Aug 29, 2003
    Location:
    Toronto, Canada
    #17
    Here are the upgrade details posted by HowEver on the ehmac.ca forums:

    It's authenticity hasn't been confirmed, but it looks very real to me.
     
  18. idesign245 macrumors 6502

    Joined:
    Oct 25, 2007
    Location:
    Ontario, Canada
    #18
    How do you know what HUP tier you are?

    Also... does anyone know if Rogers will let you disable the data so you can only access the internet via wireless?
     
  19. taran420 macrumors 6502a

    Joined:
    Jun 8, 2008
    Location:
    Toronto, Canada
    #19
    i called them today..i should have an upgrade since i have not taken an any phone. i recently signed a two year contract without getting a phone. i told her today that if i extend that to three years, then what will it cost me. and this is the response

    16GB = $450 +$35 activation fee + tax - $50 tax in rebate = $548.05 in store price - $50 = $498.05

    and this with me being eligible for a phone upgrade....lol....wow.....and it was supposed to be $300
     
  20. philMBP thread starter macrumors 6502

    Joined:
    Nov 19, 2007
    #20
    Not to be rude, but this thread is about those of us that don't qualify for hardware upgrades.

    So does anyone have an official word? I called Rogers today and spoke to three different services lines and got three different answers.
    One supervisor said that early upgrades might be possible, but that she wouldn't know until the 11th.
     
  21. jonnysods macrumors 601

    jonnysods

    Joined:
    Sep 20, 2006
    Location:
    There & Back Again
    #21
    I think I might cry

    So I just had a lengthy phone call with Rogers and their various departments.

    My plan was to pay the cancellation fee on my current plan seeing a I wasn't eligible for the hardware upgrade, and then just get a new activation. So I called Rogers and went to the following departments in order:

    Upgrades
    Retentions Department
    Consolidated Billing

    I was getting more and more hope full of making a 'deal' until I spoke to the last guy. Basically he said that I would end up paying the maximum ECF of $400 on my plan (started in December '07), and then would have to make a new plan with a new number. $600! Too much. But I was really hoping for that 6gb plan!

    I asked him what he is telling all the other people in Rogers world that want to upgrade early on their current contracts:

    "We treat a phone like a phone. If it's a black, featureless little phone or some crazy phone from the world of tomorrow, you are still in a contract and you can't break that contract".

    Crazy guy. The iPhone is a crazy phone from the world of tomorrow! Rogers have to treat this differently for new and current customers. This is the best product that they have gotten their hands on.
     
  22. Dany L macrumors newbie

    Joined:
    Jul 10, 2008
    #22
    Rogers CS know absolutly nothing !!!

    I went to a Rogers Plus store yesterday, and ask them about the new data plan (6Gb for 30$) they knew nothing about it... He looked very surprised.

    Then, today, I called Rogers (611) and ask them again about the plan... to my surprise, the guy knew nothing about it. And told me that the only way I can get an iPhone is subscribe to a specific iPhone plan (?!?)

    After 2 minutes in the conversation, he seems a little pissed off, and told me that nobody tell him nothing... what about a good customer service.

    Cant wait to see the chaos in the Rogers store tomorrow!
     
  23. Planet Telex macrumors member

    Joined:
    Sep 4, 2006
    #23
    12 hours before launch and calling rogers gives you no info.

    I'm not upgrade eligible for 3 months and they can't tell me if i can buy it or what the price will be. They direct you to the website, which doesn't have any answers.

    With the rumors that stores will only have single digits, it will still probably take them hours to sell because no one in this organization has any clue what will be going on tomorrow. How incompetent are the decision makers at Rogers?
     
  24. Shackler macrumors 6502a

    Shackler

    Joined:
    Feb 3, 2007
    Location:
    behind you!
    #24
    Do you have a link or any confirmation yet. because if this is true i will be getting a new iphone after all
     
  25. jonnysods macrumors 601

    jonnysods

    Joined:
    Sep 20, 2006
    Location:
    There & Back Again
    #25
    Well, this morning it's $500 to cancel my contract. So I have to wait until December 18th, to get an iPhone on a crappy 400mb plan. The retentions guy wasn't very helpful to me.

    OR - I could buy an iPhone for their retail price - $899 for the 16gb!!!

    But, it's a different story every time with Rogers, nothing seems to be set in stone.

    I think I'll give up now.
     

Share This Page