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Cancelled orders? Post here if new shipment date moved back to Oct 14th?

Order day changed?

  • No, my new order is still stuck at 1 - 2 weeks.

    Votes: 23 74.2%

  • Yes, my new order has been updated to my prior delivery date. (Oct 14)

    Votes: 8 25.8%
  • Total voters
    31
Tronic

Tronic

macrumors 6502
Original poster
Jun 10, 2009
353
60
I like many others here have had my 4S order canceled because of some computer glitch which accuses me of trying to order multiple iphones at discount. Apple has only 1 order under my ID and ATT says I'm clear to upgrade. I assume it to be a problem with the iOS app on the morning of the 7th. Anyway, I've re-ordered and responded to the email saying they might be able to honor my prior shipment date of Oct 14th. However, it is still listed as 1 - 2 weeks.

If your order has been canceled, and you have re-ordered and responded to the email with your new order number, has you date been moved up yet or are you still at 1 - 2 weeks?
 
Mine is the exact same situation and just showing 1-2 weeks, no email reply from apple stating if they are even doing anything.
 
A poll for this? All 2 of you? You forgot the option for people who got cancelled, re-ordered, replied to the email, and whose name is Lyle.

Seriously, can people lay off the ridiculous polls?
 
Mine is still at 24-31 for shipping, no reply to the e-mail. They are going to have to do something fast if they are really trying to get us the phones on the 14th as they say.
 
I talked to call rep on apple.com on this matter and was told I am not gonna see the delivery date updated explicitly on the order status page.

I'd say I gave up my hope on this and will just wait around to see if my new order goes through @_@....
 
railblue said:
I talked to call rep on apple.com on this matter and was told I am not gonna see the delivery date updated explicitly on the order status page.

I'd say I gave up my hope on this and will just wait around to see if my new order goes through @_@....
Click to expand...

Probably just wishful thinking, but my order says 24-31st for the phone and the AppleCare+ ordered with the phone now shows a delivery date of the 14th. Makes me wonder if AppleCare+ box is shipped with the phone, or would they send them independently?
 
Did get a response email from apple that they received my email regarding new order and are doing their best to try on delivery date though order still shows 7-14 days.
 
Effusion01 said:
Did get a response email from apple that they received my email regarding new order and are doing their best to try on delivery date though order still shows 7-14 days.
Click to expand...

Good to hear. I should look forward to getting some email like that today.
I bet there are tons of people who are in the same boat.
 
Same issue here

So frustrating. I have not got an updated email yet or seen it change online. I did ask and it is quite a few people that this has happened to.

I'm waiting until tomorrow night and then planning on going and waiting in the wet Oregon line.
 
What is really frustrating is that this error was not in any means created by our mistake.
Just tried my best to pre-order early and that screwed me over this good. haha
 
railblue said:
What is really frustrating is that this error was not in any means created by our mistake.
Just tried my best to pre-order early and that screwed me over this good. haha
Click to expand...

Exactly. If I had been messing around with my addresses or payment method or something then I would feel at fault, but it was nothing like that.

Hope I get that e-mail response today - was contemplating waiting in line.
 
Can you post the e-mail? I haven't received it and want to know what I should be on the look out for.
 
ezrhino said:
Probably just wishful thinking, but my order says 24-31st for the phone and the AppleCare+ ordered with the phone now shows a delivery date of the 14th. Makes me wonder if AppleCare+ box is shipped with the phone, or would they send them independently?
Click to expand...

When I ordered my Macbook Pro The Apple Care was separate from the computer itself. If I am not mistaken they came about 4-5 days apart, with Applecare package coming first.
 
Iron Chef said:
Can you post the e-mail? I haven't received it and want to know what I should be on the look out for.
Click to expand...

Dear Apple Store Customer,

Thank you for your recent iPhone purchase at the Apple Online Store.

We are unable to process your iPhone order because AT&T records indicate
multiple orders for the same wireless phone number. Each AT&T phone
number is eligible for only one iPhone at the quoted price.

Your iPhone order has been cancelled, and you have not been charged.

If your AT&T account is in good standing and you're receiving this
message in error, please place a new iPhone order and reply to this
email with your order information. If you place a new order in the*next
48 hours, we'll work hard to meet the original order's delivery date
date. Please check your email for any additional changes.*


Sincerely,
Apple Online Store Team
 
Iron Chef said:
Can you post the e-mail? I haven't received it and want to know what I should be on the look out for.
Click to expand...

Dear XXXXXXXX,

Thank you for your response.

We have received your new order number and are making every effort to meet your original delivery date. Keep an eye out for additional emails regarding your order in the coming days. You can also track the status and updates on your order at www.apple.com/orderstatus .

Sincerely,

YYYYYYYYY
Apple Online Store
 
I just got the e-mail, too. Wondering if we may get a phone on Friday even if our delivery date doesn't update - hard to tell.
 
I put mine in at 10:19 est time last night so a little over 24 hours for me. It might be too late tonight but I really want to see that email. :D
 
Had sent the reply email yesterday evening at 7 and got the response today morning. But no changes.
 
After the reorder, my att eligibility has changed, has that happened to anyone else ordering on att. If the order does not go through again wonder if it reverts back automatically.
 
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