Cancelled orders? Post here if new shipment date moved back to Oct 14th?

Discussion in 'iPhone' started by Tronic, Oct 11, 2011.

?

Order day changed?

  1. No, my new order is still stuck at 1 - 2 weeks.

    23 vote(s)
    74.2%
  2. Yes, my new order has been updated to my prior delivery date. (Oct 14)

    8 vote(s)
    25.8%
  1. Tronic macrumors 6502

    Tronic

    Joined:
    Jun 10, 2009
    #1
    I like many others here have had my 4S order canceled because of some computer glitch which accuses me of trying to order multiple iphones at discount. Apple has only 1 order under my ID and ATT says I'm clear to upgrade. I assume it to be a problem with the iOS app on the morning of the 7th. Anyway, I've re-ordered and responded to the email saying they might be able to honor my prior shipment date of Oct 14th. However, it is still listed as 1 - 2 weeks.

    If your order has been canceled, and you have re-ordered and responded to the email with your new order number, has you date been moved up yet or are you still at 1 - 2 weeks?
     
  2. Effusion01 macrumors member

    Joined:
    Oct 10, 2011
    #2
    Mine is the exact same situation and just showing 1-2 weeks, no email reply from apple stating if they are even doing anything.
     
  3. mcdj macrumors 604

    mcdj

    Joined:
    Jul 10, 2007
    Location:
    NYC
    #3
    A poll for this? All 2 of you? You forgot the option for people who got cancelled, re-ordered, replied to the email, and whose name is Lyle.

    Seriously, can people lay off the ridiculous polls?
     
  4. lyrastar macrumors member

    Joined:
    Oct 7, 2011
    Location:
    Elko, NV
    #4
    Mine is still at 24-31 for shipping, no reply to the e-mail. They are going to have to do something fast if they are really trying to get us the phones on the 14th as they say.
     
  5. railblue macrumors newbie

    Joined:
    Oct 11, 2011
    #5
    I talked to call rep on apple.com on this matter and was told I am not gonna see the delivery date updated explicitly on the order status page.

    I'd say I gave up my hope on this and will just wait around to see if my new order goes through @_@....
     
  6. ezrhino macrumors newbie

    Joined:
    Oct 7, 2011
    Location:
    UT
    #6
    Probably just wishful thinking, but my order says 24-31st for the phone and the AppleCare+ ordered with the phone now shows a delivery date of the 14th. Makes me wonder if AppleCare+ box is shipped with the phone, or would they send them independently?
     
  7. Effusion01 macrumors member

    Joined:
    Oct 10, 2011
    #7
    Did get a response email from apple that they received my email regarding new order and are doing their best to try on delivery date though order still shows 7-14 days.
     
  8. railblue macrumors newbie

    Joined:
    Oct 11, 2011
    #8
    Good to hear. I should look forward to getting some email like that today.
    I bet there are tons of people who are in the same boat.
     
  9. MacBookProAR macrumors newbie

    Joined:
    Nov 9, 2010
    #9
    Same issue here

    So frustrating. I have not got an updated email yet or seen it change online. I did ask and it is quite a few people that this has happened to.

    I'm waiting until tomorrow night and then planning on going and waiting in the wet Oregon line.
     
  10. railblue macrumors newbie

    Joined:
    Oct 11, 2011
    #10
    What is really frustrating is that this error was not in any means created by our mistake.
    Just tried my best to pre-order early and that screwed me over this good. haha
     
  11. lyrastar macrumors member

    Joined:
    Oct 7, 2011
    Location:
    Elko, NV
    #11
    Exactly. If I had been messing around with my addresses or payment method or something then I would feel at fault, but it was nothing like that.

    Hope I get that e-mail response today - was contemplating waiting in line.
     
  12. Iron Chef macrumors member

    Joined:
    Mar 11, 2008
    #12
    Can you post the e-mail? I haven't received it and want to know what I should be on the look out for.
     
  13. SAL8116 macrumors regular

    SAL8116

    Joined:
    Jun 24, 2010
    Location:
    Florida
    #13
    When I ordered my Macbook Pro The Apple Care was separate from the computer itself. If I am not mistaken they came about 4-5 days apart, with Applecare package coming first.
     
  14. MacBookProAR macrumors newbie

    Joined:
    Nov 9, 2010
    #14
    Dear Apple Store Customer,

    Thank you for your recent iPhone purchase at the Apple Online Store.

    We are unable to process your iPhone order because AT&T records indicate
    multiple orders for the same wireless phone number. Each AT&T phone
    number is eligible for only one iPhone at the quoted price.

    Your iPhone order has been cancelled, and you have not been charged.

    If your AT&T account is in good standing and you're receiving this
    message in error, please place a new iPhone order and reply to this
    email with your order information. If you place a new order in the*next
    48 hours, we'll work hard to meet the original order's delivery date
    date. Please check your email for any additional changes.*


    Sincerely,
    Apple Online Store Team
     
  15. railblue macrumors newbie

    Joined:
    Oct 11, 2011
    #15
    Dear XXXXXXXX,

    Thank you for your response.

    We have received your new order number and are making every effort to meet your original delivery date. Keep an eye out for additional emails regarding your order in the coming days. You can also track the status and updates on your order at www.apple.com/orderstatus .

    Sincerely,

    YYYYYYYYY
    Apple Online Store
     
  16. lyrastar macrumors member

    Joined:
    Oct 7, 2011
    Location:
    Elko, NV
    #16
    I just got the e-mail, too. Wondering if we may get a phone on Friday even if our delivery date doesn't update - hard to tell.
     
  17. MacBookProAR macrumors newbie

    Joined:
    Nov 9, 2010
    #17
    I just got the a same email... Fingers crossed
     
  18. applesith macrumors 68030

    applesith

    Joined:
    Jun 11, 2007
    Location:
    Manhattan
  19. Effusion01 macrumors member

    Joined:
    Oct 10, 2011
    #19
    No changes yet, seems highly doubtful will ship on time to be delivered on launch day.
     
  20. codelode84 macrumors regular

    codelode84

    Joined:
    Oct 10, 2011
    Location:
    Cincinnati, OH
    #20
    How long did it take the two of you too get those updated emails from the time you sent your emails?
     
  21. lyrastar macrumors member

    Joined:
    Oct 7, 2011
    Location:
    Elko, NV
    #21
    24 hours or so
     
  22. codelode84 macrumors regular

    codelode84

    Joined:
    Oct 10, 2011
    Location:
    Cincinnati, OH
    #22
    I put mine in at 10:19 est time last night so a little over 24 hours for me. It might be too late tonight but I really want to see that email. :D
     
  23. Effusion01 macrumors member

    Joined:
    Oct 10, 2011
    #23
    Had sent the reply email yesterday evening at 7 and got the response today morning. But no changes.
     
  24. MacBookProAR macrumors newbie

    Joined:
    Nov 9, 2010
    #24
    Mine was just about exactly 24 hours.
     
  25. Effusion01 macrumors member

    Joined:
    Oct 10, 2011
    #25
    After the reorder, my att eligibility has changed, has that happened to anyone else ordering on att. If the order does not go through again wonder if it reverts back automatically.
     

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