I wonder how widespread the problem is. We might never know. As a software developer, I'm very much aware that users often put up with bugs without reporting them. Diagnosing the bug would expose how widespread it is (assuming that the person doing the work would have the competence to query the database properly).
Does the team that supports Arn include software developers or is it just made up of the people listed as "Staff" on the site?
The bug certainly is a bothersome one for many people and gets in the way of important site functionality. One could make an argument that the paying subscribers deserve a website that functions properly. I wonder how one would motivate Arn to let someone else on his team look at it, someone with more time to spare. The bug is not costing him money. What else would get his attention?
Does the team that supports Arn include software developers or is it just made up of the people listed as "Staff" on the site?
The bug certainly is a bothersome one for many people and gets in the way of important site functionality. One could make an argument that the paying subscribers deserve a website that functions properly. I wonder how one would motivate Arn to let someone else on his team look at it, someone with more time to spare. The bug is not costing him money. What else would get his attention?